Ellesmere House

9 Nightingale Place, London SW10 9NG
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9.4 32 Reviews
  • Ellesmere House, London
Ellesmere House is a strikingly modern, purpose-built care home located in the heart of Chelsea. The team provides nursing and residential care for older people, including those with physical disabilities or who are living with dementia.

The home is arranged into four separate bright and airy suites, each with its own dining room and lounge. Residents are welcome to enjoy the facilities at Ellesmere House including a cinema room, activity room and hair and beauty salon.

Outside are two secure sensory gardens with lawns and an area where residents can grow flowers and plants of their own choice.

The team spends time getting to know residents individually, allowing them to create personalised care and lifestyle plans, suited to each person’s needs.

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Care Provided by Ellesmere House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Kimathi (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Ellesmere House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,039
    • Self-Funded Residential Dementia Care from £2,129
    • Self-Funded Nursing Care from £2,279
    • Self-Funded Nursing Dementia Care from £2,369
    • RESPITE Self-Funded Residential Care from £2,039
    • RESPITE Self-Funded Residential Dementia Care from £2,128
    • RESPITE Self-Funded Nursing Care from £2,278
    • RESPITE Self-Funded Nursing Dementia Care from £2,369

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ellesmere House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ellesmere House Reviews (32)

Total of 32, showing 1-20
9.4

Ellesmere House has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Ellesmere House has 32 reviews.

Overall Experience

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  • 5
  • 2
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Date Published

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Review from David D (Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lived at Ellesmere House from May 2023 to May 2024. I found the home to be very well run by the Management team. Furthermore, I received wonderful care from the carers and the nurses. They were all very friendly and extremely helpful and no request for help was too much for them to do. Moreover, the
activity coordinators offered a wide range of activities like keep fit and bingo but also brought people in from outside for live music, tai chi and church services. A truly wonderful experience.

Reply from Zoe Larnder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience. At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Care UK team


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Review from Geoffrey D (Friend of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm grateful to all of the caring and medical staff who took care of my friend during the final phase of her life, due to a terminal illness. Everyone involved did their best to make her feel as comfortable as possible. I also would like to thank the administrative staff for their help to me which was
given with attentiveness and understanding. We all know that the care sector is going through difficult times but clearly the staff do their very best to minimise the effect on the residents. Thank you all.

Reply from Zoe Larnder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience. At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Care UK team


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Review from M J (Relative of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ellesmere House. The staff are caring beyond words, they are completely selfless people who work extremely hard. My mother was looked after and made to feel comfortable. We'd like to thank all the staff for their hard work at Ellesmere and will always be thankful for taking
care of our Mum!

Reply from Fiona Madder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team


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Review from Atsuko M (Wife of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and the carers are very good. They have a wealth of knowledge, the way they treat my husband and families, and compassion. The nurses are also competent and respond quickly to any questions I may have. They are always cheerful in his presence and patient with his condition. The activity coordinator
makes great efforts for residents. Having a hospital next door to the care home is a big plus in an emergency.

Reply from Zoe Larnder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience. At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Care UK team


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Review from M P (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend has been in the Ellesmere care in Chelsea for several weeks after being moved here from the hospital. The staff are amazing, so caring and kind. We have been overwhelmed today as she now has been allocated a permanent place. The manager has explained fully. She is so genuinely kind
and it shows how much she cares deeply about her residents.

Reply from Fiona Madder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from A S (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager appeared very friendly, helpful and welcoming. She's very positive and caring person and made us comfortable and very reassuring. I'm happy for my friend to stay and have her permanent residence here, as I'm sure she'll get lots of care and love.

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Review from Charles J (Brother of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Ellesmere for approximately 2 years. She passed away in February. The standard of care was exceptional, particularly in the latter months of her life, when my sister’s mental and physical condition declined significantly. My sister was treated with great care and good humour.
I was kept in touch with her condition by staff and the doctor regularly.

Reply from Zoe Larnder, Home Manager at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience.


At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from N S (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 100, has been very happy at Ellesmere House.
My first visit being shown around was excellent, as was the follow-up by management. The suggestion that I bring personal items was good. The room and bathroom are both large and sunny. The staff are so caring, always attentive and professional.
In all, a very good place!

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Review from F D (Friend of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so happy to see an improvement in my friend, he seems much better. Also, one staff member I saw was so friendly to him.

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Review from Cara L (Resident) assisted by family/friend published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are excellent, but with a few serious exceptions. The food is good, but would be better if it could be served hotter.

Reply from Samantha Debenham, Reviews Team at Ellesmere House

We’re very grateful for your feedback and are delighted with the positive comments and scores, especially around our facilities and the care and support we offer here at Ellesmere House. We’d like to reassure you that all food is kept hot with heated food trollies. However, if you would like the food served hotter, we’d be happy to accommodate this. We have passed your feedback on to the home manager who will discuss with the chef. Thanks again for taking the time to leave this review.


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Review from S T (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The dedicated and experienced staff have been stalwart supporting, caring and nursing my mother. It feels like home here, with friendly neighbours. Sometimes it seems Mum's happier here than she's ever been. We're all very grateful in the family for everything you do.

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Review from Sally Y (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ellesmere House Care Home provided excellent care for a very old lady. The surroundings are very pleasant, staff are helpful, cheerful and competent.

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Review from Rosie H (Daughter-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very calm environment, and my mother-in-law is looked after with kindness and care. It is easy to discuss ideas for her care and condition with staff, and they listen and treat her as an individual.

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Review from Jonathan H (Respite Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was here for a short-term rehabilitation stay. It was wonderful to have peace of mind, with attentive staff and a safe and secure environment. The room was comfortable. The stay was very helpful in aiding my recovery.

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Review from H M (Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. The laundry cleaning staff and home handyman are all excellent. Workers from elsewhere are excellent. Nurses - one or two are not up to standard but the rest are excellent. Assistant Manager, Manager, Reception, and Finance are all excellent as was the medical care. The activities
are very good. The home is very good.

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Review from M C (Niece of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I live abroad, until mid-June I only had email and Skype contacts with my uncle and I always felt he was in good hands. But by starting visiting him regularly I found that care and assistance is much better than I thought. The home looks like a hotel, nice rooms, and communal areas. Staff extremely
caring and kind - such a high standard that in Italy we couldn't even dream of. I much appreciate that I can call in without any pre-advice and spend valuable time - for me - with my uncle.

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Review from P J (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were very apprehensive about moving dad into a care home, but we needn't have worried. From the initial point of contact with the homes management doing their initial assessment to the welcome the care staff and nurses gave dad everyone has been kind, patient and caring. Dad has settled
in so well, always looks smart and has put on weight - Chef came to see dad on his 2nd day, asking his likes and dislikes. I have seen meals varied (in taste, and texture) for my dad and others and there is home made cake every day. The maintenance chap was so helpful, putting up pictures and shelves to make dad feel at home. We're so happy we chose Ellesmere House!

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Review from Dennis C (Son of Resident) published on 31 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so well looked after by the whole staff team at Ellesmere House. From the initial communication by the management to the warm welcome we received from the receptionist every one was so friendly and helpful. The care staff are always engaging with Mum by either reading the daily paper or
playing some of her favourite music. Chef came to visit Mum on her first day and was very keen to know what Mum liked and disliked. The activity staff encouraged Mum to join in with a cookery session, which she really enjoyed. The cleaners never stopped cleaning, taking extra care with door handles and handrails. Overall, I was very impressed.

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Review from Natalie J (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ellesmere has been absolutely fantastic over the last year, caring for my mother during the pandemic. They have kept in regular contact, letting me know how Mum is getting on when I haven’t been able to see her. I know she is safe and cared for greatly by the staff. The manager is always available and
approachable, and I feel very secure knowing my mum is in great hands.

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Review from Peter H (Husband of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the restrictions Covid has brought, my wife has always been very well cared for by lovely carers, cleaners, cooks and activity staff. The staff support FaceTime conversations every week and my wife looks happy and healthy. There has been a change of management, but the home still seems to run
smoothly. I would happily recommend Ellesmere House.

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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Ellesmere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Ellesmere House is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 136 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Ellesmere House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Margaret

Margaret Kimathi

Job Title: Home Manager

I first joined Care UK as the goals and visions of the company aligned well with my personal beliefs and aspirations.


The team are well taken care of, and there is true dedication from all the team and strong leadership from top to bottom.


Being offered a job as a Home Manager has been the biggest highlight of my career so far. When I joined the company as a registered nurse six years ago, I never dreamt I would one day lead my own team.


Each day I enjoy feeling confident that all the needs of the people we are trusted to care for are met, they are safe, and they are well looked after. It gives me great personal satisfaction.


I am proud that I have carried the team with me in fulfilling the vision of the company. Having among the highest staff retention rates in the region and company is also a highlight for me. To see residents and relatives choose us daily. To see residents dignified and with their wishes met at their end of life, as evidenced by reviews, is quite humbling.


Frequently Asked Questions about Ellesmere House

What types of Care is Ellesmere House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ellesmere House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Ellesmere House have?

There are 70 Single Rooms.

What are the Facilities & Services at Ellesmere House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ellesmere House to the centre of London?

1.9 mile(s) as the crow flies, distance by road may be significantly further.