Ellesmere House

9 Nightingale Place, London SW10 9NG
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9.4 32 Reviews
  • Ellesmere House, London
Ellesmere House is a strikingly modern, purpose-built care home located in the heart of Chelsea. The team provides nursing and residential care for older people, including those with physical disabilities or who are living with dementia.

The home is arranged into four separate bright and airy suites, each with its own dining room and lounge. Residents are welcome to enjoy the facilities at Ellesmere House including a cinema room, activity room and hair and beauty salon.

Outside are two secure sensory gardens with lawns and an area where residents can grow flowers and plants of their own choice.

The team spends time getting to know residents individually, allowing them to create personalised care and lifestyle plans, suited to each person’s needs.

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Care Provided by Ellesmere House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Kimathi (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Ellesmere House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,039
    • Self-Funded Residential Dementia Care from £2,129
    • Self-Funded Nursing Care from £2,279
    • Self-Funded Nursing Dementia Care from £2,369
    • RESPITE Self-Funded Residential Care from £2,039
    • RESPITE Self-Funded Residential Dementia Care from £2,128
    • RESPITE Self-Funded Nursing Care from £2,278
    • RESPITE Self-Funded Nursing Dementia Care from £2,369

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ellesmere House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ellesmere House Reviews (32)

Total of 32, showing 21-32
9.4

Ellesmere House has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Ellesmere House has 32 reviews.

Overall Experience

  • 25
  • 5
  • 2
  • 0
  • 0

Date Published

32
0
7
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21

Review from Hollie K (Granddaughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This lovely, bright care team cares for both my grandmother and my father, both of whom are suffering with variations of dementia and Parkinson's disease. The staff are unbelievably kind, caring and encouraging. They are always upbeat and patient and the dignified care that they provide is so appreciated
by my relatives, residents and by myself and my sister. They take time to get to know an individual's preferences and give good updates each time we visit as well as regular phone calls when they have concerns or want to update on a doctors visit.
The rooms are very bright, always clean and both the rooms and common parts are pleasant smelling. The food is good and plentiful with fruit, cakes and biscuits always available outside of meal times. I am most impressed by the times I have seen staff just one on one with a resident, taking time to sit and talk or just wait a while with them so that they aren't lonely. I'm so grateful for the care they provide.

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Review from Elsa C (Wife of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away in July 2018. He was Ellesmere for about a year. He had the beginning of dementia and could not walk or move without help.
All I can say is that this nursing home was wonderful and the staff were so kind and compassionate. He always looked good, clean, tidy and smiling. I visited
every single day. Thank you all.

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Review from Gwen T (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my arrival in 2015, I have found that the overall care is adequate but due to a shortage of staff (not all!) We do not have an activity sheet anymore and the same food is uninviting and no proper taste fruit juices are supplied. I realise the location of the home is an expensive area, but the
monthly bill is confusingly high to meet the above needs this needs to be readdressed.

Reply from Samantha Debenham, Marketing Support Administrator at Ellesmere House

Thank you for taking the time to submit your scores and your review of Ellesmere House. In regards to the staffing levels in the home, we always make sure that we have enough team members to run a safe and effective service, both throughout the day as well as night, seven days a week. However, we did have some temporary team shortages at the end of last year, and in order to continue to run the home at a high standard, we did have to use some agency staff. Although these individuals were fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long-lasting relationships with residents. With this in mind, I’m very pleased to let you know that we have recently recruited several new members to the team who have already joined us, and several others have been recruited who will be joining us very soon. In regards to dining, we understand the importance of good food and nutrition on both emotional as well as physical wellbeing, and our chef works hard to prepare meals in-house from fresh ingredients. We always offer choice and menus that are created around the wishes of residents, so we will of course work with you to ensure that some of your favourites are included. The home manager will arrange to speak with you in person, but of course please do let the manager or any of the senior team at any time know or in the future if you have any concerns, suggestions or questions and we’ll be happy to help.


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Review from A F (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ellesmere House is warm and welcoming and my mother has been cared for in a caring and sensitive way. It is such a relief to know that she is being cared for at all times.
The home tries hard to involve the residents in many activities and there are opportunities for everyone to be involved.

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Review from J V (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have had no regrets since arriving at Ellesmere House. Staffing levels vary but their unique friendliness does radiate happiness. Just had a new matron and chef so the food has improved immensely. Thank you

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Review from Charlotte M (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ellesmere House provides a safe, secure, comfortable and caring environment for my father. The staff are kind and caring and the manager is excellent and tries to ensure every resident is happy and content in Ellesmere House.
I am most grateful for the excellent care provided to my father in an excellent
location in Kensington and Chelsea.

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Review from S K (Respite Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great short stay in Ellesmere House after an operation. I had an excellent experience at the home - I am in my 50's and was a low maintenance patient.
I found the staff very good and caring, I felt safe to be in that environment after my operation. A good service for people recovering from
an operation, as well as caring for long-term patients.

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Review from Mohamed N (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is extremely disabled (half paralysed, double incontinent and high risk of choking). In 2015 he ended up having three unnecessary surgeries because a previous care home neglected my dad. I had to change his home and thanks to God, we have received the appropriate care and support in Ellesmere
House. The manager is always happy to help and treats us so fairly and shares a high amount of professionalism. The chef helped me to give dad the appropriate pureed food. Finally, the room is great and the building is always clean.

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Review from Peter B (Friend of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been with Ellesmere house for now 2 years and as far as I can see seems very content and happy there and is taken care of very well indeed, especially as he can be a bit challenging - thank you all very much.

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Review from A (Daughter of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Ellesmere for 4 and a half years and received excellent care from a compassionate staff group throughout. This was particularly evident in her final days when she was treated with extreme tenderness and care. Staff listened to the family and made everything possible for Mum's final
days to be as comfortable as possible. The staff do an amazing job. They are friendly, willing, patient and really care for the people they look after. Well done to the team at Ellesmere.

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Review from Ann T (Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite urgent calls and work, the staff generally are at once helpful, or will call a colleague. Smiles from all and I really don't think there is a word "no" in their vocabulary.

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Review from John C (Wife of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasantly surprised at the excellent and compassionate attitude of all the staff. The food was excellent the care and attention beyond belief and duty. Whoever owns this place does an outstanding job. Thank you.

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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Ellesmere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Ellesmere House is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 136 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Ellesmere House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Margaret

Margaret Kimathi

Job Title: Home Manager

I first joined Care UK as the goals and visions of the company aligned well with my personal beliefs and aspirations.


The team are well taken care of, and there is true dedication from all the team and strong leadership from top to bottom.


Being offered a job as a Home Manager has been the biggest highlight of my career so far. When I joined the company as a registered nurse six years ago, I never dreamt I would one day lead my own team.


Each day I enjoy feeling confident that all the needs of the people we are trusted to care for are met, they are safe, and they are well looked after. It gives me great personal satisfaction.


I am proud that I have carried the team with me in fulfilling the vision of the company. Having among the highest staff retention rates in the region and company is also a highlight for me. To see residents and relatives choose us daily. To see residents dignified and with their wishes met at their end of life, as evidenced by reviews, is quite humbling.