Rathmore House has a Review Score of 9.8 (9.837) out of 10, based on 11 reviews in the last 2 years. Over all time Rathmore House has 28 reviews.
Review from L R (Daughter of Resident) published on 31 January 2025
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
We are so pleased to hear that you have had such a positive experience of the home and are pleased with the care provided to your Dad. We really appreciate you taking the time to leave us a review - thank you!
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Review from Hilary F (Power of Attorney of Resident) published on 23 October 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for taking the time to leave us a review. The team works very hard to provide a warm and homely atmosphere - not just for residents but visitors too and they will be pleased that this is seen and acknowledged. In terms of outings, we are working closely with our Engagement Officer to ensure that all opportunities for activities and outings for our residents are explored and maximised and I know there are a number of plans underway for the coming months - more information on these will be shared within the home. Thank you again for your kind feedback.
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Review from David B (Son of Resident) published on 7 October 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you for your kind words and very positive review - I will pass your feedback on to the team at Rathmore who I know will be pleased to hear this.
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Review from Lucy C (Niece of Resident) published on 1 October 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for your kind words about Rathmore House. We are pleased to hear that you feel it was the right choice of home for your family members and not only that but you felt supported yourself as a relative. It is so important for us to get this kind of feedback and I will make sure to pass this on to the team.
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Review from J A (Sister of Resident) published on 26 September 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
We are pleased that you are reassured that your sister is in safe hands and that her health and wellbeing have improved so much since living at Rathmore House. It is also lovely to hear that you enjoy your time at the home when you are able to visit. Thank you for taking the time to leave us a review - we really appreciate it.
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Review from Robert H (Cousin of Resident) published on 6 June 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for taking the time to provide a review. We are delighted to hear that your cousin is settled and happy at Rathmore House.
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Review from Jane M (Partner of Resident) published on 5 June 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for your feedback. We are very proud of our wonderful care team at Rathmore who all work so hard to create an environment where our resident's individual needs are fully supported. I will make sure to pass on your thanks to the manager and the rest of the team.
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Review from Massoud A (Son of Resident) published on 5 June 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for taking the time to leave such a wonderful review. It really is so good to hear that your mother has found a new lease of life since living at Rathmore and I will be sure to pass your feedback on to the team.
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Review from Michael G (Brother of Resident) published on 28 March 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you - we appreciate your feedback and are so pleased to hear that your relative is now more mobile and responds well to staff at Rathmore House. The team works hard to create a homely and warm environment so it is wonderful that this is recognized and appreciated by visitors. I will make sure to pass your comments on the the team!
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Review from J H (Friend of Resident) published on 28 March 2024
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for taking the time to leave us a review. We are so pleased to hear that your friend is settled and your experience of the home and team has been so positive - I will make sure that your feedback is passed on to them.
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Review from Nick P (Son of Resident) published on 27 December 2023
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for your feedback and we are so pleased to hear that your mother has settled well at Rathmore House and there has been such a big improvement in her overall well-being. I will ensure your comments are shared with the team and we thank you for taking the time to share this with us.
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Review from Maria B (Daughter of Resident) published on 30 June 2022
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you for such a lovely review, Maria. I know the manager and team will be thrilled to get your feedback and to hear that you are so happy with the support and environment that they provide for your mum and that she is enjoying living at Rathmore.
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Review from John B (Resident) published on 22 April 2022
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you John - it is wonderful to hear from such a long-term resident of Rathmore House! I know that the manager will be very happy to receive your feedback and hear that the support she provides to residents and staff is both recognised and appreciated. Wishing you all the best.
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Review from F U (Wife of Resident) published on 31 March 2022
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
We are so pleased that your husband is happy and settled at Rathmore House and that you all feel part of the Rathmore 'family'. I know that our teams strive hard to provide a home from home environment and particularly throughout Covid did all they could to ensure contact with relatives and loved ones was maintained in a safe way for all. Thank you for your feedback - I will make sure to pass this on to the Team at Rathmore.
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Review from Debbie E (Daughter of Resident) published on 14 February 2022
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Reply from Chrissie Guest, Care Co-ordinator at Rathmore House
Thank you so much for your kind words. We are so pleased that your mum has settled well at Rathmore House, and that the rest of the family have felt supported throughout this process. I know the team will be very pleased to receive your feedback. Thank you!
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Review from Becky J (Daughter of Resident) published on 12 April 2021
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Reply from Care Enquiries, Admin at Rathmore House
We are so pleased to hear that your mum's move went well. We will share your feedback with our colleagues to let them know what a difference they make. Thank you for your time to review Rathmore House.
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Review from Robert (Cousin of Resident) published on 3 December 2020
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Reply from Care Enquiries, Admin at Rathmore House
Thank you very much for reviewing Rathmore House. We are delighted to hear our Home Manager and Staff care, support and assist. We will share your comments with our staff members to let them know how good they are. It is hugely appreciated. We will ensure that we continue to provide a high level of service.
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Review from Moty L (Husband of Resident) published on 3 December 2020
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Reply from Care Enquiries, Admin at Rathmore House
Thank you very much for taking time to review Rathmore House. We really appreciate your comments and are delighted to hear our staff are welcoming and caring to you both. We will share your warm comments with our staff members as feedback like this makes us stronger. We promise to continue providing excellent service.
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Review from Francoise U (Wife of Resident) published on 20 June 2019
Submitted via Postal Card •
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Review from Sandra G (Daughter of Resident) published on 2 May 2019
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Reply from Patrick Gonsaro, Operations Manager at Rathmore House
Thank you for taking time to give us the feedback about Rathmore House, we are happy to hear that you find excellence in care as well as finding staff wonderfully kind and caring for your mother in the past 3years she has been in Rathmore. We have shared with the rest of the team and will use your feedback to identify areas for improvement in the service delivery.
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The Review Score of 9.8 (9.837) out of 10 for Rathmore House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.837 for Rathmore House is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) ) ÷ 129 Ratings = 4.837
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rathmore House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2018
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Job Title: Registered Home Manager
Joined: 2024
Sheriff has worked in the health and social care sector for over 15 years in various positions, managing mental health services, residential care homes, and nursing homes.
A trainer and mentor in the application of Positive Behaviour Support and an experienced practitioner, Sheriff is well-versed in supporting service users with varying needs, including Learning Disabilities and psychological and behavioural concerns.
Sheriff has a great passion for the residents and loves to make a difference in their lives. He achieves this with empathy, patience, kindness, and the utmost respect and is dedicated to fostering a culture of growth, resilience, and inclusivity.
Job Title: Deputy Home Manager
Joined: 2001
I have over 26 years’ experience in the health and social care sector, with the Registered Manager Award and NVQ Level 4 and have worked in various managerial roles.
I have had the pleasure of working at Rathmore House for 21 years, it is a beautiful Grade 2 listed building with a lovely homely atmosphere. I have been in my present post as Deputy Manager for 10 years, I have various knowledge, skills and experience I can bring to my role along with providing support to my manager, staff team, residents their relatives/friends and multidiscipline teams.
I have worked with various client groups over this time but have a particular interest and really passionate when it comes to working with people living with dementia. Along with all other staff in the home our aim is to provide our residents with a high standard of care and services, meeting their individual needs whilst encouraging and enabling them to maintain their independence and quality of life.
I am passionate about developing and empowering others to provide the best care to our residents and in reaching their own personal potential, whilst promoting and delivering our organisations values and objectives.
I have various hobbies and interests; interior design, DIY, reading, politics, music, travelling and most importantly socialising with friends and family, I like to incorporate these into my work when and where possible.
Job Title: Administrator
Joined: 2021
My name is Alice Chaampa and I am the Administrator at Rathmore House where I have worked since March 2021. I started my career with Central & Cecil in 2019 as a Care Assistant at Compton Lodge – one of our other care homes – and previous to that I was an Administrator at the National Assembly which is a part of the Parliament in my Country.
I have a passion to make a difference in people’s lives. My work experience, family life and voluntary commitments have inevitably given me the opportunity to transfer my skills to my current position. I am self-motivated, reliable, patient, compassionate, enthusiastic, hard-working and always willing to help and learn from others.
My daily satisfaction - other than being a mother - is making that small difference in a person’s life: be that our residents, their loved ones and any other person that I come into contact with through my work.
Outside of my working profession I hold a Bachelor of Arts in Development Studies. In my free time I love music, cooking, family time and going to the cinema.
I love working at Rathmore and being part of the team.