Farm Lane

17/25 Farm Lane, Fulham Broadway, London SW6 1PX
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9.5 37 Reviews
  • Farm Lane, London
Farm Lane is a modern and welcoming purpose-designed care home in Fulham. The experienced team provides person-centred nursing and dementia care on a short-term and permanent basis.

The home has a calm, friendly atmosphere, with spacious bedrooms, comfortable lounges, lovely gardens, and a stunning rooftop conservatory. Residents can enjoy a range of in-house facilities including a café and hair salon.

A daily activity programme is tailored to individuals' interests, and the team always celebrates the diverse cultural occasions that are important to residents.

Residents and their families are involved at every step of the care planning journey, from creating individualised programmes to discussing any decisions that need to be made.

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Care Provided by Farm Lane

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Chad Bain (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Farm Lane

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,039
    • Self-Funded Nursing Dementia Care from £2,129

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Farm Lane to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Farm Lane Reviews (37)

Total of 37, showing 1-20
9.5

Farm Lane has a Review Score of 9.5 (9.491) out of 10, based on 14 reviews in the last 2 years. Over all time Farm Lane has 37 reviews.

Overall Experience

  • 24
  • 9
  • 1
  • 0
  • 3

Date Published

37
0
6
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Review from F J (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I congratulate all the staff at the Farm Lane Care Home for their patience dedication warmth and professionalism. The care offered to my mother has been exemplary. This has provided both of us with the utmost comfort at this time of significance and reflection in our lives. I have learned so much from
each staff member throughout my mother's residence at this home. The greatest decency and regard for her situation, as well as my own, has been shown at all times, with willingness decency and respect. My respect for each and every member of staff, without exception, will always be present. You have my gratitude.

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Review from Antony C (Nephew of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all seem very pleasant and helpful. It is always very clean and tidy everywhere. The garden could do with some TLC - furniture needs painting.

Reply from Samantha Debenham, Reviews Team at Farm Lane

Thank you for taking the time to write a review for Farm Lane and for your lovely comments regarding the cleanliness of the home and our kind and helpful team. We would also like to thank you for sharing your thoughts about our garden as we appreciate all feedback that will help us to improve the experience at Farm Lane for residents and their friends and family. We have now trimmed back some of the garden, started planting flowers around the home and have arranged for the furniture to be repainted. We also hope to have the taller trees cut back in the near future.


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Review from Sara C (Next of Kin) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and during meal times, they offer menu or they show the plates for the people living there. We went to their beautiful Garden. Such a lovely experience. I would personally recommend this place.

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Review from M D (Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is fine 9 out of 10. Everyone is helpful - thank you. The staff are always cheerful and happy and they look after us so well - thanks to all of them.

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Review from Lee B (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was first time here to see my friend. I have been to other care homes but this one stood out a mile. How clean the home was. The staff was all very friendly and can see that they care. Just want to thank them all. A very good run home.

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Review from T F (Friend of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No compassion, like a prison, no salon or cafe, don't get taken out, stuck in room all day, even at meal times at a table on their own, no communication with anybody. Not showered or washed, left in urinated and messy clothes for weeks at a time. Not changed into bed clothes at night, slept in same
clothes and shoes. Toenails hadn't been cut for at least 8 months, have photos of this. Constantly complaining but it goes over manager's head. Tried with social services for months to get him moved from this place. Pure neglect, went in a size 38, came out a size 32.
Clothes, phone, money, watch etc all went missing. Time on his clock was changed to confuse him more. The list goes on. I would not let them look after my dog, let alone a human being.

Reply from Samantha Debenham, Reviews Team at Farm Lane

We would like to thank you for writing a review for Farm Lane and we are saddened to read your feedback. Having reviewed our records and spoken to relevant staff in relation to this feedback I would like to assure you that your description of their experience does not align with these accounts. Our review has demonstrated a considerably more positive experience in relation to the aspects you have identified. I would like to advise that Care UK staff are trained in assisting our residents with personal care most commonly when our residents are presenting with challenging behaviours. We are committed to providing the best care and support to all who reside at Farm Lane. I would also like to advise that Farm Lane provides a coffee dispensing machine in the reception area as well as finger foods for all visitors, and a hairdresser visits our in-home salon on a two-weekly basis.


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Review from M D (Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be here. Everyone is kind, considerate and looks after my every need. If you have a parent or grandparent who needs looking after, this is the place to be. All is well and I keep happy all of the time. If I could help others to feel more happy - I would.

Reply from Karen Davies, Reviews Team at Farm Lane

Hi, thank you very much for taking the time to leave us feedback about your experience. At Farm Lane Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks the Care UK team


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Review from D M (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is elderly, infirm and has advanced dementia. The staff are very caring, hospitable and willing to help and oblige, which is the most important thing. I am grateful my mother is at Farm Lane.

Reply from Reviews Team, Reviews Team at Farm Lane

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Farm Lane Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Nigel D (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was in a different care home before Farm Lane and I was very unhappy. Since he has moved here I have been so content and overwhelmed with the quality and professional standard of care not just that but the well-managed and well-trained staff this home has from management to care staff
this home is 10/10. I’m truly grateful for all the dedication and hard work which has gone into this home, so much warmth and support to him and to us as his family. Admiration goes out to all who work there.

Reply from Reviews Team, Reviews Team at Farm Lane

Hi Nigel, thank you very much for taking the time to leave us feedback about your experience.
At Farm Lane Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Charles B (Friend of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All family members are very happy with the care service offered to my friend who assures us she's happy and cared for well. This is reflected in her disposition when we all visit. Since taking up residence at Farm Lane it's been good both for her and us as there is peace of mind with regards to her
care and wellbeing. She is vegetarian and has no complaints about her diet. We thank you all for your combined efforts in caring for our family who will reach 100 years of age this October and well looked after.

Reply from Reviews Team, Reviews Team at Farm Lane

Hi Charles, thank you very much for taking the time to leave us feedback about your experience.
At Farm Lane Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from L G (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Parkinsons' Disease and has some dementia which means she needs to be in a place of safety. As a family, we have found all the staff at Farm Lane to be very caring and friendly and always willing to help and listen to any concerns we might have regarding our mother's health.
We are allowed to decorate and fill our mother's room with pictures and any furniture she might want to make her feel at home. The dining room has a nice atmosphere and there is a lounge if any of the residents would like to meet up and watch television. There are also activities, coffee mornings and regular monthly family meetings for the residents' family members should anyone wish to attend. Our mother has been at Farm Lane for nearly 2 years and has always been well cared for.

Reply from Reviews Team, Reviews Team at Farm Lane

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Farm Lane Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from D M (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very happy with the care our dad is having. The staff are very friendly, caring and helpful. They even looked after me when I was upset. They made me feel part of the Farm Lane family. I am always kept updated about my dad's care. Thank you for all my dad's care.

Reply from Fiona Madder, Reviews Team at Farm Lane

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Farm Lane.


Many thanks, the Care UK team.


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Review from M W (Niece of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt looks very well after 20 years of wonderful care. Clean, happy and good food. Thank you, team.

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Review from P R (Wife of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only two weeks: the evening meal is pretty grim and laundry seems rather chaotic. Otherwise very happy with the staff and care my husband receives.

Reply from Samantha Debenham, Reviews Team at Farm Lane

Thank you very much for taking the time to write a review for Farm Lane and for your positive scores and comments regarding our staff and care your husband receives. We hold ourselves to a high standard, so we are disappointed to hear that some of your experiences have not met your expectations. We understand that a meeting has been arranged for you to speak with our head housekeeper to discuss your laundry concerns and should you wish to discuss any other concerns further please don’t hesitate to speak directly with the home manager.


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Review from M H (Friend of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Very rude management staff, no respect for visitors, spoken to like children. Two female staff very aggressive when spoken to about concerns. During the last two months visiting the manageress has been hostile and very rude.
PS - there are two very good members of staff.

Reply from Samantha Debenham, PA to Marketing Director at Farm Lane

Thank you very much for taking the time to leave us feedback about your experience. At Farm Lane we hold ourselves to a high standard, so we are disappointed to hear about your experience with us.
If you would like us to investigate your concerns, please can you to provide further details using the form on the following web page. https://www.careuk.com/company/contact/feedback This will ensure it reaches the correct team. Thank you for your time and we look forward to hearing from you.


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Review from N H (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really anxious about mum going into respite care for three weeks but the overall experience has been very positive. Mum was really looked after and the staff really went the extra mile in looking after mum. I would definitely recommend Farm Lane. Thanks to all for caring for mum. Truly appreciated.

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Review from K F (Granddaughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was unsure of coming here but has enjoyed herself. The staff are amazing they go above and beyond for my gran who has come a long way with their help and support.

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Review from Jackie C (Relative of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very good, always there to help just a few minor details like making sure people's glasses are being worn. Hearing aid turned on. We leave notes for radio to be turned to a certain station. Otherwise great.

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Review from Susan (Daughter of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I viewed Farm Lane I wanted somewhere, clean, fresh smelling, friendly and with a comfortable homely feel where my Dad would be well looked after. Farm Lane achieved this.
Staff were always respectful, kind and treated my Dad with dignity. They always took the time to inform us and answer any
questions we had about what he had been like throughout the day,
On several occasions, staff would be singing with him as they were helping him in his room. I realised that the staff were doing an amazing job in difficult circumstances and on the odd occasion when it was harder to find someone it was probably because they were needing to give another person the same level of care my Dad needed (he sometimes needed 3 carers to assist him).
There is a weekly programme of activities but I don't know much about them.
The lounge, dining area and gardens are beautiful communal spaces for residents to enjoy. Tea, coffee and snacks are readily available.
Very happy to recommend Farm Lane.

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Review from Virginia H (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is being beautifully looked after at Farm Lane. It was not an easy start, which I know must have severely tested the staff but they all were so professional and showed nothing but kindness, patience and great understanding toward both my mother and to us as her family.
The
home is obviously well run with great attention to detail and it would be nice if the correct manager's name could be put on the website.
My mother is settling in now and as a family, we are very happy that she is being so well cared for by such dedicated and helpful individuals.

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Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for Farm Lane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Farm Lane is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 160 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Farm Lane is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Chad

Chad Bain

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2018 as a Registration Nurse from the Bahamas. Since then I’ve worked hard to climb the ladder to Senior Registered General Nurse, Clinical Lead and now Home Manager. A little while ago I even won Care UK’s ‘Nurse of the Year’ award, which was a highlight!


Care UK is a great place to work: as well as being a leading care provider, the support it gives to its teams is exceptional. I’ve been supported to learn and progress and do as much training as possible, and I aim to empower my team in the same way, so they can do their best work.


I’m entirely dedicated to the residents’ well-being and ensuring they receive the highest quality care. Even the smallest actions can make a huge difference to a person and make them feel special and cared for. I always look forward to any opportunities I have during the day to chat with the residents and my colleagues here at Farm Lane.


Frequently Asked Questions about Farm Lane

What types of Care is Farm Lane registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Farm Lane provide?

Palliative Care is an additional type of care provided.

How many Rooms does Farm Lane have?

There are 66 Single Rooms.

What are the Facilities & Services at Farm Lane?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Farm Lane to the centre of London?

2.5 mile(s) as the crow flies, distance by road may be significantly further.