Farm Lane

17/25 Farm Lane, Fulham Broadway, London SW6 1PX
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9.5 37 Reviews
  • Farm Lane, London
Farm Lane is a modern and welcoming purpose-designed care home in Fulham. The experienced team provides person-centred nursing and dementia care on a short-term and permanent basis.

The home has a calm, friendly atmosphere, with spacious bedrooms, comfortable lounges, lovely gardens, and a stunning rooftop conservatory. Residents can enjoy a range of in-house facilities including a café and hair salon.

A daily activity programme is tailored to individuals' interests, and the team always celebrates the diverse cultural occasions that are important to residents.

Residents and their families are involved at every step of the care planning journey, from creating individualised programmes to discussing any decisions that need to be made.

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Care Provided by Farm Lane

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Chad Bain (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Farm Lane

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,039
    • Self-Funded Nursing Dementia Care from £2,129

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Farm Lane to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Farm Lane Reviews (37)

Total of 37, showing 21-37
9.5

Farm Lane has a Review Score of 9.5 (9.491) out of 10, based on 14 reviews in the last 2 years. Over all time Farm Lane has 37 reviews.

Overall Experience

  • 24
  • 9
  • 1
  • 0
  • 3

Date Published

37
0
6
14
23

Review from V B (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally a good experience. Staff are caring and professional. Rooms are spacious and to a good standard. More activities would be welcomed.

Reply from Samantha Debenham, Marketing Support Administrator at Farm Lane

Thank you for your lovely review – it was great to hear your kind words and scores, particularly for the team at Farm Lane. In regards to activities, we understand how important keeping active and engaged is to the health and well-being of all residents, and we run a varied activity programme with lots of different activities that changes weekly – of course, if there are any favourite activities that you would like to see included, please let us know and we’ll be happy to look into adding these. Thank you again for taking the time to submit your review, and please let us know now or at any time in the future if you have any further comments, suggestions, or ways we can help.


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Review from Deirdre O (Friend of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very well cared for.
The staff are kind and friendly and my friend seems happy here, even though she is confused and does not always know where she is.
She says, "It is better here than home and they are very good to me".

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Review from Madeline E (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Farm Lane for the past two years. I am very pleased with the care he receives. The staff are helpful, caring and kind and are a happy group of workers which means so much to our family.

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Review from Michelle D (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, my dad was more agitated and confused about where he was and all the new faces, but after a while, he has settled in as best he can with his old traits of bouts of anger and calmness being managed and understood by the caring staff who have grown to understand his moods.
His personal care
is being met as best it can be. His eating is difficult and he prefers to eat later to when meals are served and staff have recognised this. Opticians will have to come to him.

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Review from Christine P (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum fell out of bed because she had no bars to stop her.
She now has a bed with sides as I insisted that's what she wanted.

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Review from M H (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the service Mum gets from Farm Lane is good.
When you do raise concerns they are dealt with promptly.

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Review from Patricia M (Relative of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are professional, they all work as a team, they are kind. My brother was cared for in this home until he passed. He enjoyed the care and attention of the nursing staff, males and females alike.
Everyone came in with their own skill and personality and he loved the interaction.
I have nothing
negative to comment, but just a big thank you.

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Review from Patrick B (Friend of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident who celebrated his 100th birthday in Farm Lane care home on 29th August 2017. I am delighted to say that the staff at the home were so helpful in the lead up to the day and on the day itself when there was a party for over 50 guests and residents. Food and drink and a big
cake were provided by staff who also arranged for 2 mounted Met Police horses to visit as well as the local nursery children who sang Happy Birthday in 3 different languages.


Many complimentary comments were made summed up by one "The home is superb and the staff very friendly. I've put my name down for a bed in due course". It was a very special day which could not have happened without the help and support of the manager and all her staff.


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Review from Glady S (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are quite excellent they care and provide dignified support to the residents.
It is difficult to pick out one member of staff as special as they are all so very good and special.
The facilities are enjoyable particularly the garden which is a joy, particularly when the sun shines.
My only
disappointment is the piano if I had the opportunity I would have played you a song or two.

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Review from Gillian F (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although standards have improved I still feel that residents are alone in the main sitting room (1st floor) for a period of time. There always seems to be a recruiting programme and agency staff. Although my mother's daily routine is on her bedroom wall, when I visit she doesn't always have her dentures
in. The cleanliness and dietary needs are excellent.

Reply from Samantha Debenham, Marketing Support Administrator at Farm Lane

Thank you for taking the time to provide your feedback. In regards to your mother’s routine, I’m very sorry to hear your concerns and apologise that we have fallen below our usual high standards in this instance – we take feedback very seriously and will speak with the care team immediately about this. In terms of staffing, we always ensure we have the right number of people in place to provide the levels of care we need to deliver a safe and high-quality service for residents, 24 hours a day, seven days a week – on occasion, particularly to cover holidays and staff illness, we may have to use agency staff. However, our dedicated recruitment team work hard across all Care UK homes to find new team members for homes with the correct knowledge, experience and friendly disposition we require in our team members. Thank you again for your feedback and kind words, and of course please do contact any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from N P (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with nurses/carers. Very unsatisfied with the physio. I believe no improvement was made due to everything being a "rush".

Reply from Samantha Debenham, Marketing Support Administrator at Farm Lane

We’re very grateful for your feedback and are delighted with the positive comments and scores for Farm Lane, particularly for the care team at the home. In regards to your physiotherapy, I do apologise for the issues you have experienced. I would like to assure you we are looking into this and we will be in touch with you shortly regarding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from Sally C (Niece of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The care that our relative received from this home, especially within the past month has been appalling. There are only two members of staff who have shown compassion and care towards our aunty and they are a member of the kitchen staff and the receptionist for this we are truly grateful!
Perhaps these
two members of staff should manage the home.

Reply from Samantha Debenham, Marketing Support Administrator at Farm Lane

We’re incredibly sorry to hear of your experience – this is certainly not reflective of the high standard of care we strive to offer at Farm Lane. A senior member of the team at Care UK will be in touch to discuss your concerns with you, and of course please let us know at any time now or in the future if you have any issues or suggestions for how we might be able to improve. Thank you for taking the time to provide your feedback


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Review from C M (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The refurbishment of Farm Lane care home is bright and cheerful, as are the always welcoming staff. The dementia unit in particular, has been sensitively decorated, with differently coloured doors that are easy to distinguish. The activities programme has also received a boost. The range of activities
includes cooking and gardening, the home has both a roof garden and large outdoor garden, where the annual barbeque and open days are great fun. Most unusually, residents spiritual needs are catered for by sessions involving Montessori-style story-telling and worship. These innovations have created a remarkably calm environment that fosters the well-being of everybody.

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Review from Manta R (Granddaughter of Resident) assisted by family/friend published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very clean. Staff are kind and happy. They take really good care of my grandpa who can't do anything for himself. His bed is always clean and so is he. The Doctor comes if he gets a nasty cough. If I had the same problem I'd like to come here. I am eight years old and come here quite often.

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Review from Margaret W (Niece of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well my auntie is in here and I hope she will walk soon. It is very nice here and she is being looked after great.

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Review from Norah C (Sister of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe this is a very good care home and the staff are brilliant, anything you ask them to do is not a problem. I'm very happy that my brother is at Farm Lane.

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Review from Penny (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband left hospital with 2 very badly damaged feet, unable to walk, so couldn't come home. We were amazed at the quality of the home/rehab unit. The entire staff were very helpful all the time and very encouraging from start to finish. He has had so many exercise sessions and physiotherapy and
has made dramatic strides. He is now able to walk and improves daily.

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Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for Farm Lane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Farm Lane is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 160 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Farm Lane is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Chad

Chad Bain

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2018 as a Registration Nurse from the Bahamas. Since then I’ve worked hard to climb the ladder to Senior Registered General Nurse, Clinical Lead and now Home Manager. A little while ago I even won Care UK’s ‘Nurse of the Year’ award, which was a highlight!


Care UK is a great place to work: as well as being a leading care provider, the support it gives to its teams is exceptional. I’ve been supported to learn and progress and do as much training as possible, and I aim to empower my team in the same way, so they can do their best work.


I’m entirely dedicated to the residents’ well-being and ensuring they receive the highest quality care. Even the smallest actions can make a huge difference to a person and make them feel special and cared for. I always look forward to any opportunities I have during the day to chat with the residents and my colleagues here at Farm Lane.