Forrester Court

5 Cirencester Street, London W2 5SR
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9.3 49 Reviews
  • Forrester Court, London
At Forrester Court care home, the skilled team provides high-quality residential, dementia and nursing care in a happy and relaxing home close to central London.

The Paddington-based home has comfortable lounges as well as an in-house café, activity room and hair salon. Each bedroom is spacious, with en-suite facilities and stylish furniture. Premium rooms are also available, offering an extra level of comfort and facilities.

The team at Forrester Court will take the time to get to know your loved one, learning about their interests, likes and dislikes. This information enables the team to deliver person-centred care and lifestyle plans that empower each resident to live life the way they choose within the Paddington home.

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Care Provided by Forrester Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 113 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ionela Savulescu (Home Manager)
  • Admission Criteria
    • Westminster Council only
    • Ages 55+
  • Room Information
    • Single Rooms (113)
    • Single Rooms with ensuite Wet Room (113)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Forrester Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,661
    • Self-Funded Nursing Dementia Care from £1,751
    • RESPITE Self-Funded Nursing Care from £1,661
    • RESPITE Self-Funded Nursing Dementia Care from £1,751

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Forrester Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Forrester Court Reviews (49)

Total of 49, showing 21-40
9.3

Forrester Court has a Review Score of 9.3 (9.271) out of 10, based on 19 reviews in the last 2 years. Over all time Forrester Court has 49 reviews.

Overall Experience

  • 27
  • 18
  • 4
  • 0
  • 0

Date Published

49
3
8
19
30

Review from T E (Husband of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care provided at Forrester Court is extremely good. The staff have the knowledge and skills to work in a professional and dignified way. I take my wife out on Monday and Thursday mornings, the staff always make sure my wife has her breakfast and is dressed very nicely for a day out. They are always
willing to assist with any request. The management is very approachable, ready to listen and helpful.

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Review from Lindsay I (Daughter-in-law of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred from a hospice to Forrester Court on 4th July for palliative care. Unfortunately, she only lasted 12 days before sadly passing away on Saturday morning. However, in that short time, I can honestly say that she was treated with the utmost love, care and dignity by all
the staff. Nothing was too much trouble for them and they appear to be doing this extremely important and very difficult job because they love it, not because they have to. This came through to me at every dealing with every single member of staff, from management through to admin staff, nurses, carers, technical people, gardeners, handymen. Everyone has this amazing, compassionate ethic and I can not thank them enough for their kindness. In addition, they show the same level of understanding to visiting friends and relatives, always friendly, always checking to see if anyone needs anything. This should be an example to other care facilities of the calibre of staff they should employ.

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Review from J G (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Daily visits. All appears to be working well. Room looks clean and tidy. Mum seems well considering her age. She sometimes complains of being bored.

Reply from Samantha Debenham, Personal Assistant at Forrester Court

We would like to thank you for taking the time to write a review for Forrester Court and for your positive scores. We are really pleased to hear that you are happy with the cleanliness of your mother’s room and are happy with how well she seems. As we are sure you can appreciate our activities programme was restricted by the pandemic and the necessary IPC protocols, however, we are now able to engage additional lifestyle team support and have included more live entertainment and trips out including visits to theatres and other venues. We hope that this will allow your mother to enjoy a wider range of activities and outings going forward.


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Review from Arlyn P (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband suffering dementia. He has been in Forrester Court care home for three years. He has been looked after by very friendly and caring staff. My husband has got care he needs and I felt he is safe. The room is quite good size and the food are up to the standard. Management staffs are approachable
and always smile on their faces. Furthermore, they always contact me when necessary.

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Review from M R (Friend of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt was returned to her normal room four days ago, after being in a temporary room during lockdown. I visited today to discover that the room has not been completed. Her privately-owned TV and remote were missing and couldn't be located! One of her personal pillows is also missing, as are some of
her toiletries. 2 out of 3 drawers in the chest of drawers were broken and unusable, so some of her clothes and possessions were stuffed into carrier bags and left at the bottom of her wardrobe. Some of her pictures, including one which was screwed to the wall, were left in her previous room. The bathroom ceiling light not working. No one is owning the problem. More management focus is urgently needed.

Reply from Samantha Debenham, PA to Marketing Director at Forrester Court

Although we’re always grateful for feedback from residents and their loved ones, we were very surprised by your comments and would like to take a moment to address them and hopefully allay your concerns. Your aunt, along with some other residents, was moved temporarily to another suite in the home because of the pandemic to make sure everyone remained as safe and well cared for as possible. This was fully communicated and explained, and the team worked hard to minimise disruption and make sure everyone was happy and settled. Once it was safe to do so, we moved residents back to their usual bedrooms and again did all we could to make this as easy as possible and to make sure all residents were comfortable. All personal items were moved properly and with respect, and no items were missing. The larger item, the television, and pictures that were up on walls, were moved a few days later because our maintenance person was off ill and we needed them to make sure it was done properly by them. Your aunt was aware of this and very understanding, and was happy with the situation as a whole.


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Review from K C (Sister of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister was hospitalised five times during the lockdown and has deteriorated due to her complex needs, Dementia, I felt she was safe and well cared for. This made my not seeing her in year, just bearable. Sending food and treats constantly, and staff calling with any sign of even a temperature.
I'm so very grateful to the wonderful staff. Thank you.

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Review from Bonnie H (Niece of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent the last 2 weeks of his life in the palliative ward at Forrester Court. During this time he was treated with care and understanding by the full team - including the clinical lead, the nurses and all the carers. At all times the staff were fully open with me, answering all my questions
and calling me whenever my uncle wanted to speak to me. The staff worked in partnership with the GP and with the MacMillan nurses to ensure my uncle was as comfortable as possible. I cannot fault the level of care my uncle received during these 2 difficult weeks and would particularly like to thank the clinical lead for all her support.

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Review from C N (Next of Kin) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say just what an excellent facility Forrester Court is. In my opinion, the standard of care is beyond first class. Hard-working patient-focused staff at all levels are brilliant. This comes from the top. The manager is wonderful.

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Review from Gillian U (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the level of care was good. The majority of the carers in the palliative unit of St James were kind and patient with only one or two appearing to be overly impatient with those suffering from dementia and calling out.
The nurse was extremely caring, approachable and attentive. I'm not sure
I was happy with the giving of certain medication at times it seemed that the medication had adverse side effects and were unnecessary at that stage of palliative care. I had to discuss this often with the doctor.

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Review from Patricia C (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are trying the best to fulfil my mother's needs as she doesn't speak English. My mother has been here for 1 year and has settled well considering the language barrier. They have moved staff around so there is Spanish speaking staff in the unit where my mother is.

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Review from Philip M (Friend of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, more activities from outside agency will help, music class or animals to visit daily.

Reply from Samantha Debenham, Personal Assistant at Forrester Court

Thank you for your review – we are very happy to see the comments and good and excellent scores, particularly for the team at Forrester Court. In regards to activities, we run a varied programme with different activities every day, planned with the help and feedback of residents. This includes external entertainers, animals and community activities, as well as sessions run by the lifestyle team at the home, so there’s something for everyone to enjoy each day. However, if there is a particular activity you would like to see at the home, of course, let us know and we’ll do our best to plan it into the weekly schedule. Many thanks again, and let us know if you have any further comments or questions.


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Review from R S (Brother of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forrester COurt has been a great assistance to myself by the way they have looked after my sister.
Their care and consideration have been above the normal standard of a nursing home and it has been a great pleasure to have my sister cared for so well especially as I live 150 miles away.
I have had
every confidence in them and would recommend them to anyone considering residence here for a loved one.

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Review from Maureen R (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Victoria Unit from November 2013 to February 2018. She was extremely well looked after during that period. Though she suffered from dementia she did not suffer. The staff have been so loving and caring. I spent hours with her at times and never once heard a cross voice from any
staff member. Residents are very well looked after from every point of view, well fed, clean and music often playing. Plus television in every room.

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Review from T C (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very happy with the care and attention given to mum by all the carers. Mum's always clean and happy. Any issues that may arise are dealt with swiftly and with care.
Management acts with speed on any issues raised.
With thanks to everyone for looking after mum with love.

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Review from K C (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for approximately 5 weeks. In that time she has been extremely well cared for. The staff have been kind and friendly and will go out of their way to help. They will stop to have a chat when they can. They have encouraged her to mix with others. They have looked after her medical
needs.

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Review from Helen A (Wife of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I was worried about my husband going to a care home, having read about abuse going on in various homes. I have absolutely no worry and cannot praise this home too much. The rooms are kept clean and the staff are so friendly and professional. I visit my husband twice a week and he is always
very clean, including his clothes. The food is always varied and there is no problem. I cannot praise this care home too much.

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Review from Shaileen V (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum, sister and I chose Forrester Court for respite care after very carefully considering several other homes.
Forrester - Regent Ward - has wonderful staff including the managers and carers and housekeeping.
They all take extra care to ensure the people in their care are looked after sensitively,
with dignity and love.
However busy they may be, the staff always try to ensure the guests are their first priority.
Thank you for taking such good care of dad.

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Review from June Q (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into the nursing home for respite on 16/6/16 to give me, his daughter, a break after caring for him at home for many years. He was admitted permanently on the 5/10/16. My views on the home are that the staff are always friendly, helpful, kind and cheerful. They treat the residents with
respect. I would love to be admitted if I was unable to care for myself. The home is clean, the food/drink is delicious, my father has a lovely room and is happy and content. There are many facilities to make your stay a comfortable one. Well done Forrester Court Nursing Home for providing an excellent service, never leave. Please please make sure the home is always funded.

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Review from Steve I (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Richmond wing staff have always been warm, friendly, attentive and sensitive when needed. They have always kept me informed of any change in a situation regarding my mother. Though I love feeding and talking to my mother as often as possible, recently it has been very difficult to get here as often
as I would like but the staff always make me feel welcome and give me a sense of comfort that she is being looked after by a group of professionals who care. Next best thing to family.

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Review from Donal K (Brother of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Forrester Care Home from April and I cannot say a word against the home. It is so good and the staff are excellent. All I can say is I would recommend Forrester Care Home to anyone.

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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Forrester Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.475 for Forrester Court is calculated as follows: ( (127 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 217 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.796 Points relating to the number of positive Reviews for Forrester Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 113 registered maximum number of service users is 22.6. 18 Positive Reviews ÷ 22.6 = 0.796

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

No image found

Ionela Savulescu

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.