Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Forrester Court has a Review Score of 9.3 (9.271) out of 10, based on 19 reviews in the last 2 years. Over all time Forrester Court has 49 reviews.
Review from Trish (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Bernadette L (Wife of Resident) published on 23 June 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Donna (Granddaughter of Resident) published on 21 June 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Forrester Court
We’re very grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. Since submitting your review I understand that you have been able to discuss your grandmother’s care with the home manager and I hope that you are now reassured. In regards to team changes we do understand how important consistency is for residents, but to maintain levels of care around team changes, holidays and illness this does sometimes mean different team members on a suite.
Of course, each resident has a detailed care plan to ensure that care remains to our high standards and new colleagues always work hard to build relationships with residents as soon as they start. In regards to activities, we have a detailed weekly activity plan that covers a wide range of interests and we support residents to continue to take part in the hobbies and pursuits that they love. Of course, if a resident does not want to take part in an activity, we respect their right to choose and would never dream of making someone take part if they did not want to.
I understand that your grandmother enjoys the spa activities every Friday and getting her nails done – of course, if there are other activities she would also enjoy that we do offer currently, we would be more than happy to look into this for you.
Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.
Facilities
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Treated with Dignity
Food & Drink
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Value for Money
Review from G (Son of Resident) published on 14 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Pamela D (Sister of Resident) published on 14 June 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from David J (Son of Resident) published on 18 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Randa C (Daughter of Resident) assisted by family/friend published on 5 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Jerry (Son of Resident) published on 17 March 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from M E (Son of Resident) published on 3 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.271) out of 10 for Forrester Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.475 for Forrester Court is calculated as follows: ( (127 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 217 Ratings = 4.475
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.796 Points relating to the number of positive Reviews for Forrester Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 113 registered maximum number of service users is 22.6. 18 Positive Reviews ÷ 22.6 = 0.796
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
