George Potter House

130 Battersea High Street, Battersea, London SW11 3JR
Submit a Review
8.7 7 Reviews
  • George Potter House, London
George Potter House is a specialist dementia care home, registered to welcome up to sixty-nine residents to a friendly service and a charming interior and surroundings.

Carers are skilled in quality nursing, pursuing tailored objectives to suit the needs of each individual and supporting an active and interesting lifestyle.

Visitors and loved ones are made to feel welcome and carers are always happy to discuss concerns as part of their forward-planning approach.

Show George Potter House on the Map

Care Provided by George Potter House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Juliet Gallop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for George Potter House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,449
  • (these prices are only a guideline, please contact George Potter House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

George Potter House Reviews (7)

8.7

George Potter House has a Review Score of 8.7 (8.722) out of 10, based on 5 reviews in the last 2 years. Over all time George Potter House has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
3
5
5
2

Review from Amina A (Sister of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited my sister Zohra on December 10, 11 and 12. Living in France, we can, unfortunately, only come 3 or 4 times a year. We first received an extremely warm welcome from the entire team, especially as the 10th was the day when George Potter House offered Christmas lunch to its residents
and their families. Since our last visit in June, we have noticed enormous progress in the way residents are looked after, in the quality of meals and snacks, in the care provided to everyone and in the cleanliness of the house in general. My sister benefited from a renovated room and is cared for by extremely attentive staff. We send our very sincere congratulations to the management and its entire team. We wish them a very happy New Year 2025 and thank them again with all our hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Stepdaughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to congratulate all at George Potter House for the wonderful Christmas lunch and entertainment that was put on for the residents today. It was a joy to see the residents and staff interacting and having a good time. Well done! When my stepfather was admitted to George Potter House
it was for palliative care and he was deemed end of life. I have to commend the care, support and medical treatment that he has received in the past few months which has given him a renewed vigour and he is no longer bed-bound. The manager and all the staff at George Potter House are providing an excellent 5-star service to all the residents.

Reply from Juliet Gallop, HM at George Potter House

Thank you very much for your kind words and we are so glad you enjoyed it. Our aim was to bring everyone together at such a special time and to see the joy on people's faces and the fun that was had, I think we succeeded. Have a wonderful Christmas and we hope to see you at the next event.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are always happy with how George Potter House cares for Dad. The staff are very patient and caring. All his needs are catered for. We can go in whenever we like.
Plus Dad is happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda P (Partner of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In for respite. He has dementia and it's the first time in 8 years he has been away. He loved the activities and I feel he was kept quite busy. Everything in the room was fixed and mended and the management was above and beyond what we expected. We will see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in a care home prior to this one. My father almost lost his life due to staff and management negligence.
I can proudly say today my father is taken care of like a human being. Staff not only amazing at what they do but they go the extra mile to make residents comfortable and happy.
Management
is on point. George Potter House is managed well you can simply tell by the quality of service residents receive.
George Potter House should be an example to many.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy M (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum was a resident at George Potter House from November 2020 until September 2022.
My mum was so well looked after by all the staff at George Potter House. It was a hard decision to make for Mum but I'm so glad she was at this care home. The staff are lovely and kind. Mum was happy which
was so important. The carers are amazing. One carer, in particular, who my mum liked so much. She went above and beyond at all times. All the carers are fantastic.
It's so important to be treated kindly and with respect regardless of what's wrong with a person. The carers did this from day one.
I was kept informed of everything I needed to be kept informed about. I called on a regular basis at all different hours and that was reassuring for me. I visited Mum every week and Mum always looked well looked after and happy.
Fantastic care from when my mum arrived until the end of her life. I'm so grateful for all the care they showed my mum.
They are angels in disguise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer W (Friend of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my husbands step mother and the lady on the desk was extremely helpful, especially as we had to ring as couldn’t locate the home. The place had a good feel about it. The staff we passed in the corridors were pleasant and greeted us. The home was very clean with no trace of odour. We
found the patient to be well cared for with fresh hair. The room was compact but everything in it tidy and organised. When we left the receptionist advised us where we could get refreshments. Nothing was too much trouble for her and she was happy to chat about my step mother. My first impression of George Potter House was of a good environment with highly dedicated and approachable staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for George Potter House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for George Potter House is calculated as follows: ( (50 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.862 Points relating to the number of positive Reviews for George Potter House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 5 Positive Reviews ÷ 13.8 = 0.362

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Juliet

Juliet Gallop

Job Title: Home Manager

Joined: 2023

Juliet took over at George Potter House as Home Manager in November 2023.


She has worked in the sector for many years and is an accomplished manager. Since her arrival at George Potter House Juliet has overseen some significant changes with the development of a new private annex and improvements within the home.


Her warm, friendly, positive approach has been welcomed by the team, and above all the residents and their families.


Frequently Asked Questions about George Potter House

What types of Care is George Potter House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does George Potter House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does George Potter House have?

There are 69 Single Rooms.

What are the Facilities & Services at George Potter House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is George Potter House to the centre of London?

2.5 mile(s) as the crow flies, distance by road may be significantly further.