The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX
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9.9 59 Reviews
  • The Highgate Care Home, London
The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available, advanced bookings for short stay accepted. Same day assessments and admissions can be accommodated.

Situated within large landscaped gardens in the picturesque village of Highgate, the home features tastefully decorated interiors. Accommodation includes bright and comfortable lounge areas that are ideal for entertaining or simply relaxing, as well as furnished bedrooms, some with ensuite facilities and balconies overlooking the gardens.

Residents can choose from a wide range of meal options each day, all of which are freshly prepared with seasonal ingredients. Special occasions for residents are always celebrated and often involve a homemade cake! The home also provides Kosher food.

There's a real sense of community at The Highgate. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. From flower arranging and movie afternoons to beauty mornings and visiting entertainers and shows - there is a full social calendar. Anyone is welcome to pop in and join in - whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK The Highgate Care Home.

Care Provided by The Highgate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Octavian Stanciu (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Highgate Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting
  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is in a smart neighbourhood close to Highgate’s shops and restaurants. Within easy reach are Waterlow Park, the Emirates Stadium and Hampstead Heath. Kenwood House, a beautiful stately home, is just a mile away.


  • Parking
  • On-site parking available.


Total of 59, showing 1-20
9.9

The Highgate Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time The Highgate Care Home has 59 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

My father has been in The Highgate for 10 months. He has been welcomed into The Highgate family and has received exemplary care. A stable team of carers and nurses means they have got to know my father well and have been able to adapt their care as he has become more frail. This personalised care is
the mark of The Highgate. Communication between the home and our family has been excellent. Regular GP visits to the home make both regular and one-off medical interventions very straightforward. I am relieved that my father is in such safe hands.

Reply from Fran Donno, Customer Service Adviser at The Highgate Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that you feel so relieved and at ease with your Father in our care. We are pleased to hear that the communication between yourself and The Highgate has been brilliant and that your Father is in safe hands. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

The Highgate Nursing Home is run by an amazing team of managers (including the area manager), carers and staff (especially the night carers and night nurses). The managers are working so hard to make sure everyone is safe here. Staff are supportive and approachable. The atmosphere is professional and
calm and the carers are great and they are lovely carers. The new activity manager has joined the team and has already started lots of good work for the residents. Nurses all caring. Also special thanks to the staff for making sure the home is safe all the time. Really appreciate it. Due to confidentially, I could not include names, but if I could I would mention lots of names here.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Dear S, thank you so much for your kind words and positive review! We truly appreciate your support and are thrilled to hear you had a great experience. Your feedback means the world to us and motivates our team to keep delivering the best service possible.


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Overall Experience  Overall Experience 5.0 out of 5

My family and I want to tell everyone at Highgate Care Home how much we appreciate your support and kindness. Everyone provides excellent care and treats my grandmother with compassion. We want to thank everyone so much.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for your wonderful feedback. It is a pleasure to have your grandmother with us and she is now part of the Highgate family. Also, your efforts to visit her are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at the Highgate Care Home should be very proud of themselves and the service they provide. They are professional, compassionate, understanding and welcoming, they make you feel like you are part of the team/family that works there. For the whole time, my brother was at the home he was treated
with dignity and compassion and there was a sense of real care with the staff taking a keen interest in knowing the people they were looking after. The staff kept us informed on my brother's care plan and advised us at all times of changes, we always knew what was happening. I can honestly say that I have never met such a caring group of people who conducted themselves with such professionalism and compassion and I can't thank them enough, what a team.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for your wonderful feedback. It was a pleasure to have your brother with us. Also, your efforts to visit him were remarkable. I would like to thank you and your lovely family and friends for all the support given to Highgate's staff during your visits. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

My father had been struggling to live at home and he had several falls and ended up in hospital for 3 months. He was unable to return home as he needed 24-hour supervision and nursing care. Since being at The Highgate Care Home I have seen a remarkable improvement in his well-being and his anxiety has
greatly reduced. In my conversations with my father, he often tells me how much the care staff have helped him and shown him nothing but kindness. I would like to thank the manager and his team for all their understanding and empathy in caring for my father.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Dear Timothy, thank you very much for your wonderful feedback. It is a pleasure to have your father with us. Also, your efforts to visit him are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, lovely building and location make the best of a bad situation. I feel that my mother is well looked after here and can relax knowing that we’re all doing the best we can for her. Thank you.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for your amazing feedback. It is a pleasure to have your mother with us. Also, your efforts to visit her are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to say that the experience we had at The Highgate Care Home was wholly positive. We did appreciate the staff's kindness, competence and caring attitude. The management and the administrative staff were equally helpful and punctual in responding to our bureaucratic needs. The overall
ambience of the institution is welcoming and warm, making a resident feel at home. Keep it up!

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for your amazing feedback. It is a pleasure to have your sister with us. Also, your efforts to visit her are remarkable. I would like to thank you and your lovely family and friends for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and the team. We are very grateful for the care you provided for our father. When our father was in hospital, you called us and checked on our father. You check on our father even when passing on the corridors. Your care means a lot. Your warm approach, your professionalism
and paying attention to father’s needs is very much appreciated. You put Dad’s safety and needs as your priority and we can’t thank you enough.
Sending you kindest regards and best wishes.

Reply from Eden Tomlinson, Customer Service Adviser at The Highgate Care Home

Thank you for you kind words, it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Overall Experience  Overall Experience 5.0 out of 5

The home went over and above for our mum's 90th birthday party. Made her a cake. Decorated the room and printed and laminated a photo of mum and her 3 daughters for our mum. In general day to day, the staff are amazing.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you for your kind words. We hope The Highgate Care Home did everything possible to have a wonderful birthday party. We hope to continue providing your loved one with the best possible care. Thank you for your continuous support. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

Very very good. My experience has been absolutely wonderful, the managers and staff were very helpful, cheerful and happy and made my stay absolutely wonderful. I will be very sorry when I leave. I highly recommend this home to everyone it's a very high standard.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for taking the time to share your experience with us. It was a pleasure to have you in our care. I would like to thank you personally for all your continuous support given to Highgate's staff during your stay. We hope to see you again soon. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

We as a family are so thankful to The Highgate Care Home with its amazing staff who help our mum on a day-to-day basis for all her needs. They have all given her a purpose with all the different activities.
Every day we appreciate all you all do for her.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you very much for your amazing feedback. It is a pleasure to have your mother with us. Also, your efforts to visit her are remarkable. I would like to thank you and your lovely family for all your continuous support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

My brother - a survivor of several strokes - has only been in Highgate for two weeks, and we can all already see a huge difference in his apparent state of mind and in how clean and presentable he invariably is. He looks much happier, and his engagement with the staff is very positive and promising.
Everybody is very friendly and supportive, yet reassuringly strict with residents' care protocols. Recently, I have contacted them to arrange an upcoming birthday do and was blown away by the offer of an in-house birthday cake, decorations, crockery and glassware and generally the whole-hearted intention to do everything possible to make it a very special day for my brother. It means so much to have this kind of peace of mind.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Dear Paola, thank you very much for your wonderful feedback. It is a pleasure to have your brother with us. Also, your efforts to visit him are remarkable. I would like to thank you personally for all your continuous support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

My mother can be difficult but the Care Staff show exemplary patience with her. She has the opportunity to be involved with activities and social interaction and the staff do their best to encourage her to take part.
The staff themselves make a good team and create a friendly caring atmosphere.

Reply from Octavian Stanciu, Home Manager at The Highgate Care Home

Thank you for your positive review. It is a pleasure to have your mother in our care and she is part of our family. Here at The Highgate we always value open and honest communication. Stay well and safe.


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Overall Experience  Overall Experience 5.0 out of 5

I rang this morning to wish my daughter a happy birthday and was immediately offered a face to face call later in the day. Really appreciated the offer as we live so far away from the Highgate that visiting is not really practicable.

Reply from David Mclean, Customer Service Adviser at The Highgate Care Home

Thank you for your kind words. We hope The Highgate Care Home did everything possible to make the transition as easy as possible with you being so far away. We hope to continue providing your loved one with the best possible care and please let us know if you would ever like a face-to-face call please let us know.


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Overall Experience  Overall Experience 3.0 out of 5

I am grieving for my recently dead father and on Saturday night one of the two-night nurses, who already knows that my father has died because I have told her 8 times.
She was very insensitive in my opinion and told me to cheer up. Something that I wouldn't tell anyone to do ever.

Reply from David Mclean, Customer Service Adviser at The Highgate Care Home

We are sorry for the loss of your father and having spoken to the nurses on shift, they are sorry that they made you feel this way however, they didn't mean for the disrespect and wanted you to know that they are here to support you.


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Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Very spacious and clean, beautiful gardens and overall a very pleasant ambience. My wife has received excellent care from the management, nurses and carers. We could not have hoped for better. I have not seen activities as my wife has not been able to participate, but
they appear to be good. My wife is in the home with costs paid by NHS continuing healthcare, so I have no rating for value for money.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for your feedback. It is so nice to hear you say you could not have hoped for better care for your Wife. Please let us know if there is anything further we can do to make her stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

Highgate is a safe secure environment. The staff are caring and kind. I look forward to the time when we get back to having an activity coordinator. The staff certainly care for my well-being and I certainly appreciate their dedication.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for your review. We are happy to hear that you find all our staff to be caring and kind and you feel well looked after.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was a doctor and had a stroke about 5 years ago. He was not expected to live more than 3 months. Five years later and he has finally passed. Was not able to eat or ambulate, but had an excellent quality of life and the staff kept him in great shape all those years, thank you!

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

We really appreciate you taking the time to write this review. Please accept our condolences for your loss.


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Overall Experience  Overall Experience 5.0 out of 5

My husband needed urgent discharge from hospital, and The Highgate Care Home gave him a lovely home, a room with a view over gardens, and all the care he needed to recover from bed sores received in the hospital and have given him a pressure releasing mattress. Because he had suffered a severe stroke,
he is fed through a peg direct into his stomach, all very professionally done by the nurses and carers. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for your feedback. We are happy that your husband's circumstances are now improved. Thank you for choosing us to care for him.


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Overall Experience  Overall Experience 4.0 out of 5

I was so impressed by the quality of care. The staff were kind, warm, helpful, efficient and professional. It was a major component in my post-operative recovery. Thank you to all who were part of the team. The kitchens were very accommodating and I ate well, thank you. The night staff were always responsive
in giving me pain medication. Thank you, I would be happy to stay again. There are always things that could be improved, some people came into my room without being introduced, but I managed. The cleaning in my room and bathroom was not every day, but I managed. The bed was not right for my hip pain, but I managed. The cupboards and drawers were stained, but I managed. I know how hard it is to maintain a property, so I am not complaining. Once again, thanks to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for taking the time to leave your review. We are glad to hear that your stay at The Highgate helped you recover after your operation. Thank you again for your feedback and for choosing us for your care.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for The Highgate Care Home is calculated as follows: ( (142 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Highgate Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Feb 2025

Set on a lovely residential street in Highgate Village, The Highgate offers a warm welcome to those in need of nursing or residential care, for both short and long stays.


Awards / Recognitions (8)

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Meet the Team (7)

Octavian

Octavian Stanciu

Job Title: Home Manager

Joined: 2023

I worked in the healthcare sector since January 2015 after completing my university degree in nursing having various roles. As a Registered Nurse and Home Manager, I am committed to delivering the very highest standard of care to all my residents, alongside my highly qualified team at The Highgate.


In 2020 I completed my Level 5 Diploma in Leadership and Management. I am looking forward to the opportunity of meeting new people in an environment which is familiar to me, and to make a positive impact and difference to those residents, staff and relatives who I come in contact with.


Sabrina

Sabrina Martin

Job Title: Clinical Deputy Manager

Joined: 2022

Sabrina Martin is a dedicated and experienced registered general nurse based in London, UK. She completed her BSc in Adult Nursing from Middlesex University in September 2019. Sabrina has since worked in various healthcare settings, including acute hospital wards, community nursing, and care homes. Currently employed at The Highgate Care Home by Bupa, she oversees residents' physical, emotional, and social well-being while mentoring staff and implementing individualized care plans. Previously, she served as a staff nurse in oncology and radiotherapy outpatient departments at North Middlesex University Hospital and on the stroke/neurology ward at the Royal Free Hospital. Her expertise includes medication administration, wound care, venepuncture, patient assessments, and multidisciplinary team collaboration. Sabrina's strong foundation in healthcare is complemented by her earlier roles as a healthcare assistant, where she gained hands-on experience in patient care, manual handling, and clinical documentation. She holds additional certifications in intravenous therapy and venepuncture and possesses a full UK driving license. Known for her professionalism and initiative, Sabrina is passionate about delivering high-quality care and fostering positive patient outcomes.


Eilin

Eilin Ntizon

Job Title: Head of Housekeeping

Joined: 2022

Hello, my name is Eilin. I am the Head of Housekeeping and I love being part of the team at The Highgate. I joined Bupa in May 2022 as a Senior Housepeeker. My aim is to make everyone happy within our community at The Highgate. I am so lucky to have such an amazing team that works hard every single day to provide the best service possible to everyone at


Fatima

Fatima Majid

Job Title: Head Chef

Joined: 2022

I started working at The Highgate as part of the kitchen team in May 2022. I really enjoy working in the kitchen and have learnt so much. We really do provide outstanding quality food and we meet with residents regularly to ensure our menu reflects their favourite foods with a delicious nutritious varied menu.


I look forward to meeting you soon.


Simona

Simona Vanni

Job Title: Financial Administrator

Joined: 2021

Hi, my name is Simona and I’m the Financial Administrator at The Highgate Care Home.


I joined Bupa and the healthcare sector in 2021 after my Psychology Master's Degree and Level 3 Diploma in HR.


Started at The Highgate as Admin/Receptionist and was promoted to Financial Administrator in April 2024.


I have experience in providing excellent customer service and the ability to build strong relationships with our residents and their families.


My caring attitude underpins everything I do, to make a real difference to people’s lives.


Idil

Idil Jaamac

Job Title: Receptionist

Joined: 2024

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent front-of-house support to colleagues, residents and visitors. I have excellent communication and listening skills, face-to-face and over the phone. With many years of experience working as a receptionist within the care home sector, I take great pride in my work here at the Highgate and in building a rapport with visitors. Looking forward to welcoming you.


Marius

Marius Sultan

Job Title: Activities Coordinator

Joined: 2025

Marius is a dedicated and enthusiastic Activities Coordinator with a passion for enhancing the well-being and quality of life of individuals through engaging and meaningful activities. He specialises in creating diverse, person-centered activity programs that promote social interaction, mental stimulation, and physical well-being.


Outside of work, Marius enjoys hobbies that align with his role, such as arts and crafts, music, sports, or volunteering.


Frequently Asked Questions about The Highgate Care Home

What types of Care is The Highgate Care Home registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Highgate Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Highgate Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at The Highgate Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Highgate Care Home to the centre of London?

4.6 mile(s) as the crow flies, distance by road may be significantly further.