The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is in a smart neighbourhood close to Highgate’s shops and restaurants. Within easy reach are Waterlow Park, the Emirates Stadium and Hampstead Heath. Kenwood House, a beautiful stately home, is just a mile away.
On-site parking available.
The Highgate Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time The Highgate Care Home has 59 reviews.
Review from N B (Son of Resident) published on 13 February 2025
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Reply from Fran Donno, Customer Service Adviser at The Highgate Care Home
Thank you for taking the time to leave us your kind words. It is wonderful to hear that you feel so relieved and at ease with your Father in our care. We are pleased to hear that the communication between yourself and The Highgate has been brilliant and that your Father is in safe hands. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.
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Review from S N (Daughter of Resident) published on 4 February 2025
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Dear S, thank you so much for your kind words and positive review! We truly appreciate your support and are thrilled to hear you had a great experience. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
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Review from N H (Great-granddaughter of Resident) published on 14 June 2024
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for your wonderful feedback. It is a pleasure to have your grandmother with us and she is now part of the Highgate family. Also, your efforts to visit her are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again. Best wishes.
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Review from J L (Brother of Resident) published on 2 May 2024
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for your wonderful feedback. It was a pleasure to have your brother with us. Also, your efforts to visit him were remarkable. I would like to thank you and your lovely family and friends for all the support given to Highgate's staff during your visits. Stay well and safe.
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Review from Timothy B (Son of Resident) published on 24 April 2024
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Dear Timothy, thank you very much for your wonderful feedback. It is a pleasure to have your father with us. Also, your efforts to visit him are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.
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Review from M D (Son of Resident) published on 23 April 2024
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for your amazing feedback. It is a pleasure to have your mother with us. Also, your efforts to visit her are remarkable. I would like to thank you and your family for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.
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Review from Nick C (Brother of Resident) published on 17 April 2024
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for your amazing feedback. It is a pleasure to have your sister with us. Also, your efforts to visit her are remarkable. I would like to thank you and your lovely family and friends for all the support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.
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Review from Samira N (Daughter of Resident) published on 21 February 2024
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Reply from Eden Tomlinson, Customer Service Adviser at The Highgate Care Home
Thank you for you kind words, it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.
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Review from K K (Daughter of Resident) published on 27 November 2023
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you for your kind words. We hope The Highgate Care Home did everything possible to have a wonderful birthday party. We hope to continue providing your loved one with the best possible care. Thank you for your continuous support. Stay well and safe.
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Review from J C (Respite Resident) published on 17 November 2023
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for taking the time to share your experience with us. It was a pleasure to have you in our care. I would like to thank you personally for all your continuous support given to Highgate's staff during your stay. We hope to see you again soon. Stay well and safe.
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Review from T F (Daughter of Resident) published on 30 October 2023
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you very much for your amazing feedback. It is a pleasure to have your mother with us. Also, your efforts to visit her are remarkable. I would like to thank you and your lovely family for all your continuous support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.
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Review from Paola F (Sister of Resident) published on 26 September 2023
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Dear Paola, thank you very much for your wonderful feedback. It is a pleasure to have your brother with us. Also, your efforts to visit him are remarkable. I would like to thank you personally for all your continuous support given to Highgate's staff during your visits. I'm looking forward to seeing you again at The Highgate. Stay well and safe.
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Review from L L (Daughter of Resident) published on 3 August 2023
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Reply from Octavian Stanciu, Home Manager at The Highgate Care Home
Thank you for your positive review. It is a pleasure to have your mother in our care and she is part of our family. Here at The Highgate we always value open and honest communication. Stay well and safe.
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Review from Tim B (Father of Resident) published on 2 August 2023
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Reply from David Mclean, Customer Service Adviser at The Highgate Care Home
Thank you for your kind words. We hope The Highgate Care Home did everything possible to make the transition as easy as possible with you being so far away. We hope to continue providing your loved one with the best possible care and please let us know if you would ever like a face-to-face call please let us know.
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Review from Sally F (Resident) published on 23 January 2023
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Reply from David Mclean, Customer Service Adviser at The Highgate Care Home
We are sorry for the loss of your father and having spoken to the nurses on shift, they are sorry that they made you feel this way however, they didn't mean for the disrespect and wanted you to know that they are here to support you.
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Review from P W (Husband of Resident) published on 20 October 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home
Thank you for your feedback. It is so nice to hear you say you could not have hoped for better care for your Wife. Please let us know if there is anything further we can do to make her stay as comfortable as possible.
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Review from A T (Resident) published on 20 October 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home
Thank you for your review. We are happy to hear that you find all our staff to be caring and kind and you feel well looked after.
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Review from Jon S (Son of Resident) published on 25 March 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home
We really appreciate you taking the time to write this review. Please accept our condolences for your loss.
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Review from Krystina K (Wife of Resident) published on 25 March 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home
Thank you for your feedback. We are happy that your husband's circumstances are now improved. Thank you for choosing us to care for him.
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Review from A E (Resident) published on 8 December 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home
Thank you for taking the time to leave your review. We are glad to hear that your stay at The Highgate helped you recover after your operation. Thank you again for your feedback and for choosing us for your care.
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The Review Score of 9.9 (9.858) out of 10 for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.858 for The Highgate Care Home is calculated as follows: ( (142 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Highgate Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 12 Feb 2025
Set on a lovely residential street in Highgate Village, The Highgate offers a warm welcome to those in need of nursing or residential care, for both short and long stays.
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Job Title: Home Manager
Joined: 2023
I worked in the healthcare sector since January 2015 after completing my university degree in nursing having various roles. As a Registered Nurse and Home Manager, I am committed to delivering the very highest standard of care to all my residents, alongside my highly qualified team at The Highgate.
In 2020 I completed my Level 5 Diploma in Leadership and Management. I am looking forward to the opportunity of meeting new people in an environment which is familiar to me, and to make a positive impact and difference to those residents, staff and relatives who I come in contact with.
Job Title: Clinical Deputy Manager
Joined: 2022
Sabrina Martin is a dedicated and experienced registered general nurse based in London, UK. She completed her BSc in Adult Nursing from Middlesex University in September 2019. Sabrina has since worked in various healthcare settings, including acute hospital wards, community nursing, and care homes. Currently employed at The Highgate Care Home by Bupa, she oversees residents' physical, emotional, and social well-being while mentoring staff and implementing individualized care plans. Previously, she served as a staff nurse in oncology and radiotherapy outpatient departments at North Middlesex University Hospital and on the stroke/neurology ward at the Royal Free Hospital. Her expertise includes medication administration, wound care, venepuncture, patient assessments, and multidisciplinary team collaboration. Sabrina's strong foundation in healthcare is complemented by her earlier roles as a healthcare assistant, where she gained hands-on experience in patient care, manual handling, and clinical documentation. She holds additional certifications in intravenous therapy and venepuncture and possesses a full UK driving license. Known for her professionalism and initiative, Sabrina is passionate about delivering high-quality care and fostering positive patient outcomes.
Job Title: Head of Housekeeping
Joined: 2022
Hello, my name is Eilin. I am the Head of Housekeeping and I love being part of the team at The Highgate. I joined Bupa in May 2022 as a Senior Housepeeker. My aim is to make everyone happy within our community at The Highgate. I am so lucky to have such an amazing team that works hard every single day to provide the best service possible to everyone at
Job Title: Head Chef
Joined: 2022
I started working at The Highgate as part of the kitchen team in May 2022. I really enjoy working in the kitchen and have learnt so much. We really do provide outstanding quality food and we meet with residents regularly to ensure our menu reflects their favourite foods with a delicious nutritious varied menu.
I look forward to meeting you soon.
Job Title: Financial Administrator
Joined: 2021
Hi, my name is Simona and I’m the Financial Administrator at The Highgate Care Home.
I joined Bupa and the healthcare sector in 2021 after my Psychology Master's Degree and Level 3 Diploma in HR.
Started at The Highgate as Admin/Receptionist and was promoted to Financial Administrator in April 2024.
I have experience in providing excellent customer service and the ability to build strong relationships with our residents and their families.
My caring attitude underpins everything I do, to make a real difference to people’s lives.
Job Title: Receptionist
Joined: 2024
A polite, friendly and extremely capable receptionist, with a passion for delivering excellent front-of-house support to colleagues, residents and visitors. I have excellent communication and listening skills, face-to-face and over the phone. With many years of experience working as a receptionist within the care home sector, I take great pride in my work here at the Highgate and in building a rapport with visitors. Looking forward to welcoming you.
Job Title: Activities Coordinator
Joined: 2025
Marius is a dedicated and enthusiastic Activities Coordinator with a passion for enhancing the well-being and quality of life of individuals through engaging and meaningful activities. He specialises in creating diverse, person-centered activity programs that promote social interaction, mental stimulation, and physical well-being.
Outside of work, Marius enjoys hobbies that align with his role, such as arts and crafts, music, sports, or volunteering.