The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX
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9.9 59 Reviews
  • The Highgate Care Home, London
The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available, advanced bookings for short stay accepted. Same day assessments and admissions can be accommodated.

Situated within large landscaped gardens in the picturesque village of Highgate, the home features tastefully decorated interiors. Accommodation includes bright and comfortable lounge areas that are ideal for entertaining or simply relaxing, as well as furnished bedrooms, some with ensuite facilities and balconies overlooking the gardens.

Residents can choose from a wide range of meal options each day, all of which are freshly prepared with seasonal ingredients. Special occasions for residents are always celebrated and often involve a homemade cake! The home also provides Kosher food.

There's a real sense of community at The Highgate. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. From flower arranging and movie afternoons to beauty mornings and visiting entertainers and shows - there is a full social calendar. Anyone is welcome to pop in and join in - whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK The Highgate Care Home.

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Care Provided by The Highgate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Octavian Stanciu (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Highgate Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is in a smart neighbourhood close to Highgate’s shops and restaurants. Within easy reach are Waterlow Park, the Emirates Stadium and Hampstead Heath. Kenwood House, a beautiful stately home, is just a mile away.


  • Parking

  • On-site parking available.


The Highgate Care Home Reviews (59)

Total of 59, showing 21-40
9.9

The Highgate Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time The Highgate Care Home has 59 reviews.

Overall Experience

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Date Published

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Review from Eileen C (Friend of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and helpful. Care is excellent and care home is very clean. Easy to get to by bus and all in all a very nice place with wonderful and caring staff.

Reply from Amanda Barnes, Customer Service Adviser at The Highgate Care Home

Thank you for taking the time to leave your review, It is always nice to hear from friends feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Tom R (Husband of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Disappointed that I can only see my wife once a week. Apart from that, it's OK.

Reply from Amanda Barnes, Customer Service Adviser at The Highgate Care Home

Thank you for your feedback. We are currently following guidance from Public Health England to manage all our residents' visits, we must make this fair for all our residents and their families. Hopefully going forward we may be able to offer you more appointments. I will certainly pass your feedback on to the manager and please let us know if there is anything further we can do to help you stay in touch with your wife.


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Review from Simon S (Friend of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been with the Highgate care home now for 9 months. I go to see him every week and I must say, the team are wonderful, they work so hard and I’m glad my friend is in such a lovely place being cared for by such lovely people. Whatever the query or issue, they are always prompt and sorting
it out.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for taking the time to leave your review. It is lovely to hear you feel that your friend is being well cared for at The Highgate and that the staff are "wonderful". Thank you again.


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Review from M B (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit to The Highgate Care Home. It does not disappoint. Staff at all levels are welcoming, professional and caring. Food is of a higher standard than one could reasonably expect, with excellent choices each day. I have also been impressed by the dedication to provide social activities
under the extreme conditions of a pandemic. Every day the tireless team arrange attractive events, some online, which residents clearly enjoy.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for trusting us with your care. Thank you for your kind words.


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Review from H S (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been very ill post-emergency surgery and needed 24-hour quality nursing care while she recovered. The care and attention she received at Highgate were excellent. They all took the time to understand and support her particular needs and made sure she had all the support, care and attention she
needed, and kept us well informed during a very difficult time. Everyone has been so patient and sympathetic, as well as going out of their way to help us all. Most grateful.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Dennis R (Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for 4-years; all staff come across professional and caring. The carers on the floor are very kind and look after me well. The food is generally good and appetising. My bell is usually answered within a good time frame.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Highgate Care Home

Thank you so much for your kind words. We are so pleased that you're satisfied with the care you're provided at our home. Please let us know if there is anything more we can do to ensure your stay is as comfortable as possible.


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Review from C S (Relative of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Highgate Care Home are incredible at their job! They are extremely friendly and genuinely caring, which has been a great comfort to our family. Our Uncle is well taken care of, and on several occasions, they organised video calls during the Covid lockdown as we were not able to visit.
So grateful to them!

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.


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Review from S W (Wife of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find on every occasion that I have visited Highgate Care Home the staff have been most helpful, going out of their ways to make things easier for the visitors and the patients. The garden and the outlook from all angels is very ver pleasant, the surroundings are in an ideal place of Waterlow Park,
and I would recommend that anyone staying in the care home will be very happy.

Reply from Stephen Rondel, Customer Adviser at The Highgate Care Home

Thank you for your feedback; it's always nice to read such kind words.


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Review from D E (Sister of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confirm that the nursing home is looking after my sister very well, we are all as a family very grateful especially a time like this, they make sure we have a video call at least once a week thanks to the first-floor staff. Thanks again to all the staff.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

It is always nice to hear such kind words being used to describe our care.


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Review from J W (Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are friendly and kind-hearted and go out of their way to make me happy.
The food is bland and repetitive, would like to see more traditional dishes.
I have thoroughly enjoyed the picnic and BBQ in the garden and the outdoor music therapy group. I attend the exercise class and I’m sure
with time and effort I will succeed in enjoying the results.

Reply from Greta Narbutaityte, Customer Advisor at The Highgate Care Home

We really appreciate you taking the time to leave us such lovely and constructive comments.


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Review from S B (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with The Highgate Care Home for 11 years this year.
The Highgate staff have been truly attentive to all of her needs throughout her time being there and she has been able to build good relationships with all the staff.
The staff have been very creative to be able to tend to her ever-growing
and fussy demands and this is done in a way which makes her feel included in everything.
I would recommend this care home to anyone, my family and I have felt truly supported throughout my mum's stay and I know they will continue to do so.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from C S (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received. The staff are cheerful and kind and I couldn't wish for better care from them.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

It is always nice to hear lovely words being used to describe our care. Thank you.


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Review from M N (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and the food is very good. I feel secure and safe.

Reply from Emily Wilson, Customer Services Adviser at The Highgate Care Home

Thank you for your kind words, we are so pleased to hear your are happy with our home. Please let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from R M (Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I originally came to Highgate for respite during the pandemic. I am very happy here; I was offered a lovely room with a balcony and enjoy sitting out having lunch overlooking the garden.
The staff are very friendly and can’t do enough for me; this applies to both day and night staff. I have enjoyed
the social distance music group and speaking to my family virtually. The food is generally very good.

Reply from Emily Wilson, Customer Services Adviser at The Highgate Care Home

We really appreciate you taking the time to leave us such lovely comments regarding your experience with The Highgate Care Home. It is so nice to hear you are happy with the care provided. Thank you for choosing The Highgate for your stay.


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Review from Jackie (Respite Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been absolutely fine. Staff and food etc all excellent.

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Review from P B (Resident) assisted by family/friend published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Previous change of management and procedures have improved the run of the home. Still, more work is needed. Renovations are planned and extremely overdue. Service of residents, daily care and nursing have improved. More attention is required in planning food and menus, especially food served in the
evenings. Some meals are too heavy to digest for the bedridden. Improvements are not instant. It takes times, but signs are positive.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Hilda S (Sister of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Highgate care home a very good place to send any loved one to. The politeness of all the staff, whether they are nurses, carers or auxiliary staff, is very reassuring. I have very little to complain about and my brother has never complained about any mistreatment. He does not talk
much but I know that he would complain to me if he is unhappy about something. I have found on very few occasions that there is a shortage of staff and perhaps this can be addressed. The food is good most of the time and his care is very good.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

Thank you for taking the time to leave your review. We really appreciate the kind words. There is always something that can be improved so we will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Alice M (Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to The Highgate when I was very ill around 7 months ago, I have since then received good care from the staff who got me up on my feet, I can do things I couldn’t do before due to ill health. I am an active member and I enjoy going to all the activities provided, I found, in particular, Christmas
was very special for me and my family at The Highgate, the decorations were magical the entertainment was wonderful and the whole atmosphere was very jolly. My family were very impressed at the 'Residents and Relatives Christmas Party'. My family have no fear in leaving me after a visit as they know I am well looked after. Things I have requested are always done. I feel I am content living at The Highgate.

Reply from Greta Narbutaityte, Customer Adviser at The Highgate Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Valerie P (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very unwell when I arrived. They nursed me back to health with great care and kindness.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We are pleased to hear that you were treated with great care and kindness. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Johanna S (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not like being in a care home, but as it was necessary for a few weeks, this care home is good. I feel safe at night in case I fall. The food has been good and I have put on some weight. I could have benefitted from more exercise. Staff are welcoming to my friends. If circumstances change for the
worse I will come back.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding feeling safe and the staff being welcoming to your friends. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for The Highgate Care Home is calculated as follows: ( (142 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Highgate Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Feb 2025

Set on a lovely residential street in Highgate Village, The Highgate offers a warm welcome to those in need of nursing or residential care, for both short and long stays.


Awards / Recognitions (8)

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Meet the Team (7)

Octavian

Octavian Stanciu

Job Title: Home Manager

Joined: 2023

I worked in the healthcare sector since January 2015 after completing my university degree in nursing having various roles. As a Registered Nurse and Home Manager, I am committed to delivering the very highest standard of care to all my residents, alongside my highly qualified team at The Highgate.


In 2020 I completed my Level 5 Diploma in Leadership and Management. I am looking forward to the opportunity of meeting new people in an environment which is familiar to me, and to make a positive impact and difference to those residents, staff and relatives who I come in contact with.


Sabrina

Sabrina Martin

Job Title: Clinical Deputy Manager

Joined: 2022

Sabrina Martin is a dedicated and experienced registered general nurse based in London, UK. She completed her BSc in Adult Nursing from Middlesex University in September 2019. Sabrina has since worked in various healthcare settings, including acute hospital wards, community nursing, and care homes. Currently employed at The Highgate Care Home by Bupa, she oversees residents' physical, emotional, and social well-being while mentoring staff and implementing individualized care plans. Previously, she served as a staff nurse in oncology and radiotherapy outpatient departments at North Middlesex University Hospital and on the stroke/neurology ward at the Royal Free Hospital. Her expertise includes medication administration, wound care, venepuncture, patient assessments, and multidisciplinary team collaboration. Sabrina's strong foundation in healthcare is complemented by her earlier roles as a healthcare assistant, where she gained hands-on experience in patient care, manual handling, and clinical documentation. She holds additional certifications in intravenous therapy and venepuncture and possesses a full UK driving license. Known for her professionalism and initiative, Sabrina is passionate about delivering high-quality care and fostering positive patient outcomes.


Eilin

Eilin Ntizon

Job Title: Head of Housekeeping

Joined: 2022

Hello, my name is Eilin. I am the Head of Housekeeping and I love being part of the team at The Highgate. I joined Bupa in May 2022 as a Senior Housepeeker. My aim is to make everyone happy within our community at The Highgate. I am so lucky to have such an amazing team that works hard every single day to provide the best service possible to everyone at


Fatima

Fatima Majid

Job Title: Head Chef

Joined: 2022

I started working at The Highgate as part of the kitchen team in May 2022. I really enjoy working in the kitchen and have learnt so much. We really do provide outstanding quality food and we meet with residents regularly to ensure our menu reflects their favourite foods with a delicious nutritious varied menu.


I look forward to meeting you soon.


Simona

Simona Vanni

Job Title: Financial Administrator

Joined: 2021

Hi, my name is Simona and I’m the Financial Administrator at The Highgate Care Home.


I joined Bupa and the healthcare sector in 2021 after my Psychology Master's Degree and Level 3 Diploma in HR.


Started at The Highgate as Admin/Receptionist and was promoted to Financial Administrator in April 2024.


I have experience in providing excellent customer service and the ability to build strong relationships with our residents and their families.


My caring attitude underpins everything I do, to make a real difference to people’s lives.


Idil

Idil Jaamac

Job Title: Receptionist

Joined: 2024

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent front-of-house support to colleagues, residents and visitors. I have excellent communication and listening skills, face-to-face and over the phone. With many years of experience working as a receptionist within the care home sector, I take great pride in my work here at the Highgate and in building a rapport with visitors. Looking forward to welcoming you.


Marius

Marius Sultan

Job Title: Activities Coordinator

Joined: 2025

Marius is a dedicated and enthusiastic Activities Coordinator with a passion for enhancing the well-being and quality of life of individuals through engaging and meaningful activities. He specialises in creating diverse, person-centered activity programs that promote social interaction, mental stimulation, and physical well-being.


Outside of work, Marius enjoys hobbies that align with his role, such as arts and crafts, music, sports, or volunteering.