The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX
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9.9 59 Reviews
  • The Highgate Care Home, London
The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available, advanced bookings for short stay accepted. Same day assessments and admissions can be accommodated.

Situated within large landscaped gardens in the picturesque village of Highgate, the home features tastefully decorated interiors. Accommodation includes bright and comfortable lounge areas that are ideal for entertaining or simply relaxing, as well as furnished bedrooms, some with ensuite facilities and balconies overlooking the gardens.

Residents can choose from a wide range of meal options each day, all of which are freshly prepared with seasonal ingredients. Special occasions for residents are always celebrated and often involve a homemade cake! The home also provides Kosher food.

There's a real sense of community at The Highgate. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. From flower arranging and movie afternoons to beauty mornings and visiting entertainers and shows - there is a full social calendar. Anyone is welcome to pop in and join in - whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK The Highgate Care Home.

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Care Provided by The Highgate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Octavian Stanciu (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Highgate Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is in a smart neighbourhood close to Highgate’s shops and restaurants. Within easy reach are Waterlow Park, the Emirates Stadium and Hampstead Heath. Kenwood House, a beautiful stately home, is just a mile away.


  • Parking

  • On-site parking available.


The Highgate Care Home Reviews (59)

Total of 59, showing 41-59
9.9

The Highgate Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time The Highgate Care Home has 59 reviews.

Overall Experience

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Date Published

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Review from F C (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for the home and the way they have been treating my father and family. English is not my father's first language and the care team, and it really is a team, have made every effort to ensure my father is comfortable, looked after and happy. The care team ensure his needs are met and
any request from him and his family is never too much to ask. Excellent staff, reliable, friendly, helpful but at the same time, professional.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We are pleased to hear that you and your father have had a positive experience at the home and appreciate your comments regarding the staff making your father feel comfortable and happy. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from E T (Respite Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay of three weeks helped me to recover from an operation.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We appreciate your comments and are pleased to hear we were able to help you recover following your operation. We will share your review with the home's manager. The Bupa Customer Care Team.


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Review from Anthony M (Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living at The Highgate for approx 4 years now I feel content and feel well looked after, my room is comfortable. I recently went out on a trip to Southend on Sea which I thoroughly enjoyed very very much. I enjoy going down to music on a Thursday and enjoy participating in the music at all
times, I also like to participate with my music skills when we have musical events. Most times the food is good, however, I would like more Caribbean food offered to me.

Reply from Andrew Hyland, Customer Adviser at The Highgate Care Home

Thank you for your review. We are pleased to see that in the four years you have stayed at the home you feel well looked after and that your room is comfortable. It's is also good to see that you have the opportunity to work on your music skills! We appreciate the feedback regarding the food on offer and we will share this with the home's manager. The Bupa Customer Care Team


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Review from Mary I (Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel good in my new room it’s very spacious and enjoying my new bed. The carers are fully aware of my needs and I feel at times I’m well looked after. Sometimes the food is ok other times it lacks variation. I enjoy the one to one music interaction on a Thursday and at times enjoying singing with
him. When I do feel well enough I enjoy being creative in the art group run by another resident.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We are pleased to hear that you have had a positive experience at the Highgate, and appreciate your comments about enjoying the activities and feeling good in your room. We will pass all of your comments on to the home's manager. The Bupa Customer Care Team


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Review from Lesley P (Friend of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine used the respite service, and therefore on several occasions, I visited The Highgate. I found the home very welcoming with a real sense of compassion. The environment was clean and tidy with a real sense of warmth. The periods my friend spent there were very enjoyable.

Reply from Gabriella Mills, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home, we are pleased to hear that you have had a positive experience at our home. We appreciate your comments and glad that your friend enjoyed their time with us. We will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Valerie J (Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to write a clear review and I have no previous experience to make a comparison. Some things are very subjective. The home is very comfortable, well-run, well-staffed and welcoming. The importance of a smile on the face of a carer is vital to one's well-being, especially when feeling
vulnerable. This was only occasionally lacking. The only activity I attended was the poetry session, which was very good. The only complaint was from various friends who found difficulty in getting through to the room phone, even with the right extension. I appreciated the phone, but the system needs improvement. Also, some things went to the laundry but never came back, including the important DVT stockings, which I can't replace.

Reply from Josephine Gaupholm, Customer Adviser at The Highgate Care Home

Thank you for your review of The Highgate Care Home. We are pleased to hear that you feel comfortable in the home and appreciate your comments about the phone system and laundry. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from Shelagh E (Respite Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came first to The Highgate care home after an operation for cancer. Throughout my time here I have been impressed by the warmth, kindness and efficiency of all the staff.
In addition that the activities are designed to stimulate not really pass the time. I have already recommended the home to many
people, the way in which every possible anniversary, national or international is celebrated, keeps us alert and feeling still part of the world.
In general, I find the food is very good and rooms are very comfortable and well taken care of.
I'm particularly impressed with the home manager who greets us all with genuine warmth which sets the standard for everyone.

Reply from Gabriella Mills, Customer Advisor at The Highgate Care Home

Thank you for your review of The Highgate Care Home, we are pleased to hear that you have been well cared for by the staff here and that you have been enjoying the activates provided. We appreciate your comments on the home and will share this with the care homes manager. The Bupa Customer Care Team.


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Review from P H (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at the home, I didn't feel greeted. Nobody came out to meet me or visit me early in my room.

Reply from Gabriella Mills, Customer Adviser at The Highgate Care Home

Thank you for your review. Your comments are extremely important to us and our residents are our priority. We will discuss your feedback with the care homes manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from C M (Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came unexpectedly as a result of an emergency (hip operation) and needed to find respite care. I was welcomed at every level and looked after carefully especially in the early post-op days when I could not bring myself to eat anything. I found the presence of nursing staff in charge of each floor
very reassuring and all staff have been cooperative, helpful in suggesting solutions to my temporary problem of "homelessness" and in liaising with other aspects as necessary. Nice atmosphere.

Reply from Gabriella Mills, Customer Adviser at The Highgate Care Home

Thank you for your review of the Highgate. We are pleased to hear that you felt welcomed into the care home and the staff were helpful in your recovery. We appreciate your comments and will share this with the care home's manager. The Bupa Customer Care Team


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Review from Andrew G (Cousin of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the Highgate Care home weekly now for over two years. I have always found the standards of care very high and most satisfactory. The activities are well suited to my cousin's situation.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review and kind words. It is so good to hear that your cousin is enjoying the activities on offer.


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Review from A E (Power of Attorney of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is kept scrupulously clean and bright and has a high standard of furnishing and maintenance. Above all, the staff without exception appear to be dedicated to their job of looking after their patients.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Karen M (Power of Attorney of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Highgate Nursing Home's management is excellent. It is a testament to the manager and deputy manager that they keep their staff long term in every category. The environment is warm and friendly and doesn't have any kind of nursing home smell. It is very pleasant to visit. One always wishes for more
of every kind of care for one's loved ones but given that one to one care is impractical, the level of care given is very good.

Reply from Jayne Duck, Customer Services Administrator at The Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Glenda (Friend of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent atmosphere with happy residents.
People very well looked after.
Helpful and considerate staff members.
Clean and tidy in all areas.
Generally seems to be very well run.
I would recommend to friends and family.
If the need was there for similar accommodation for them.

Reply from Jayne Duck, Customer Services Administrator at The Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from V H (Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like The Highgate Care Home carers they are very kind to me, and I appreciate their kindness. I enjoy attending the arts and crafts and being creative. The meals are generally pretty good.
I wish at times the carers would pay attention to my call when I ring the buzzer especially when I need the
toilet.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Diana N (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the care home in July 2017. It was a difficult and emotional decision for her to make at the time but I can truly say that it was the best decision made for her and the family. I have seen a great improvement in her care and overall well being. She has now settled in well and
is starting to enjoy activities such as music and art classes. It is very reassuring for the family to know that she has constant care either from one of the nurses or care assistants. Everyone has been very patient and welcoming and nothing is ever too much trouble for the care home manager. I would highly recommend this home - all the staff are very friendly and helpful. Thank you for looking after my mum so well.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mum is happy and settled and that she is enjoying the different activities.


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Review from M B (Wife of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been a resident now for over twelve months the staff have become more friendly. As he has no quality of life I feel he is left on his own a great deal. Perhaps it would be helpful if someone could help him choose his television programmes in the evening? He is missing male company
greatly.
Quite often the dining room is not open at weekends.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Colin G (Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My family and I agreed that we should have a care home with clear links to the local neighbourhood. Research enabled us to reduce our short list to half a dozen homes which we further refined. Highgate emerged as a clear winner after a face to face visit. After a year that choice has been vindicated
certainly in value for money terms.

Reply from Jayne Duck, Customer services administrator at The Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M D N C (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to our positive feedback review in May, our mother continues to be happy and her furthering care demands are well catered for.


Recently she had a health episode which was dealt with swiftly and with the utmost efficiency - from the care workers through to the immediate medical support team.

This reinforced our confidence and renewed our acknowledgement of the merits of outstanding care in all aspects of the Highgate Care Home.

Reply from Jayne Duck, Customer Services Administrator at The Highgate Care Home

Thank you for your review. I hope that your mother's health is on the mend. I'm so glad to hear that your mother is happy and well cared for and know that this will give you peace of mind also.


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Review from N C M D (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 8 months that our mother has resided at The Highgate we have been delighted with her care and attention to her needs. She is very happy and content. We would value a 6 month more formal evaluation of her changing needs. This could be helpful to us, our mother and the home. However, individual
communication between staff and us is good and regular. Bathroom and WC (public) needs upgrading.

Reply from Simone Berkeley, Customer Service Advisor at The Highgate Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager and have highlighted the upgrade to the bathroom.


The Bupa Customer Care Team.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for The Highgate Care Home is calculated as follows: ( (142 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Highgate Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Feb 2025

Set on a lovely residential street in Highgate Village, The Highgate offers a warm welcome to those in need of nursing or residential care, for both short and long stays.


Awards / Recognitions (8)

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Meet the Team (7)

Octavian

Octavian Stanciu

Job Title: Home Manager

Joined: 2023

I worked in the healthcare sector since January 2015 after completing my university degree in nursing having various roles. As a Registered Nurse and Home Manager, I am committed to delivering the very highest standard of care to all my residents, alongside my highly qualified team at The Highgate.


In 2020 I completed my Level 5 Diploma in Leadership and Management. I am looking forward to the opportunity of meeting new people in an environment which is familiar to me, and to make a positive impact and difference to those residents, staff and relatives who I come in contact with.


Sabrina

Sabrina Martin

Job Title: Clinical Deputy Manager

Joined: 2022

Sabrina Martin is a dedicated and experienced registered general nurse based in London, UK. She completed her BSc in Adult Nursing from Middlesex University in September 2019. Sabrina has since worked in various healthcare settings, including acute hospital wards, community nursing, and care homes. Currently employed at The Highgate Care Home by Bupa, she oversees residents' physical, emotional, and social well-being while mentoring staff and implementing individualized care plans. Previously, she served as a staff nurse in oncology and radiotherapy outpatient departments at North Middlesex University Hospital and on the stroke/neurology ward at the Royal Free Hospital. Her expertise includes medication administration, wound care, venepuncture, patient assessments, and multidisciplinary team collaboration. Sabrina's strong foundation in healthcare is complemented by her earlier roles as a healthcare assistant, where she gained hands-on experience in patient care, manual handling, and clinical documentation. She holds additional certifications in intravenous therapy and venepuncture and possesses a full UK driving license. Known for her professionalism and initiative, Sabrina is passionate about delivering high-quality care and fostering positive patient outcomes.


Eilin

Eilin Ntizon

Job Title: Head of Housekeeping

Joined: 2022

Hello, my name is Eilin. I am the Head of Housekeeping and I love being part of the team at The Highgate. I joined Bupa in May 2022 as a Senior Housepeeker. My aim is to make everyone happy within our community at The Highgate. I am so lucky to have such an amazing team that works hard every single day to provide the best service possible to everyone at


Fatima

Fatima Majid

Job Title: Head Chef

Joined: 2022

I started working at The Highgate as part of the kitchen team in May 2022. I really enjoy working in the kitchen and have learnt so much. We really do provide outstanding quality food and we meet with residents regularly to ensure our menu reflects their favourite foods with a delicious nutritious varied menu.


I look forward to meeting you soon.


Simona

Simona Vanni

Job Title: Financial Administrator

Joined: 2021

Hi, my name is Simona and I’m the Financial Administrator at The Highgate Care Home.


I joined Bupa and the healthcare sector in 2021 after my Psychology Master's Degree and Level 3 Diploma in HR.


Started at The Highgate as Admin/Receptionist and was promoted to Financial Administrator in April 2024.


I have experience in providing excellent customer service and the ability to build strong relationships with our residents and their families.


My caring attitude underpins everything I do, to make a real difference to people’s lives.


Idil

Idil Jaamac

Job Title: Receptionist

Joined: 2024

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent front-of-house support to colleagues, residents and visitors. I have excellent communication and listening skills, face-to-face and over the phone. With many years of experience working as a receptionist within the care home sector, I take great pride in my work here at the Highgate and in building a rapport with visitors. Looking forward to welcoming you.


Marius

Marius Sultan

Job Title: Activities Coordinator

Joined: 2025

Marius is a dedicated and enthusiastic Activities Coordinator with a passion for enhancing the well-being and quality of life of individuals through engaging and meaningful activities. He specialises in creating diverse, person-centered activity programs that promote social interaction, mental stimulation, and physical well-being.


Outside of work, Marius enjoys hobbies that align with his role, such as arts and crafts, music, sports, or volunteering.