Review from Kevin S (Son of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience

Very caring staff, one, in particular, was kind, considerate and always helpful. So, thank you for caring for our dad.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff caring and that you felt Dad has been cared for. Thank you for choosing Westcombe park for your dad's stay.

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Review from Alasdair M (Nephew of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience

My uncle has been in for the last month and couldn't be happier. He now wants to stay long-term as he feels safe, secure and really well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your feedback, we are so happy to hear that your uncle now wants to stay with us at Westcombe Park.

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Review from Tracy S (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

Two of the care team were fantastic - we didn't want to put our Dad into a care home but had no choice as he needed 24-hour care - our minds were put at rest when we met these lovely ladies, so caring and kind, and very understanding of the needs our Dad required. The carers were brilliant during our

Dad's short stay and I am very grateful for the kindness they gave my Dad to the end of his life.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to write your review. We are so glad that our staff made such a difficult time a little easier for you. Hopefully, you can take comfort in knowing that your dad received the best of care in his final days.

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Review from Robert S (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

My dad was happy here and he loved the carers. The management were really kind to my family and helped us with whatever we needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to leave your review. We are glad to hear that your dad was happy in our care at Westcombe Park. Hopefully, you can go away from this knowing that he received the best care possible.

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Review from Debbie D (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience

My mum spent her last thirteen weeks in Westcombe Park Nursing Home and I would like to thank all of the staff including the little lady who brought Mum's water to her, for the outstanding care that Mum received in her last few weeks before she passed away.
The staff and all the Carers, everyone, went

above and beyond to care for my mum in her last days!
Thank you, thank you, thank you!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your kind words. We are sorry for your loss but hope you can go away from this reassured that your mum received the best care possible in her final days.

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Review from Jennifer B (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience

As a family, we are full of gratitude for the way the staff at Westcombe Park look after our now 99-year-old father. His emotional, physical and spiritual needs are met, the staff keep us fully informed, facilitate phone and video calls, are responsive to requests and are proactive in ensuring that

we work in partnership. We have valued this efficient and caring approach even more during the last 18 months when visits had to be suspended for long periods of time due to lockdowns and government guidance. We never had to worry that Dad would not be well-cared for and the staff demonstrated repeatedly that this confidence was well-placed. From the manager and all administrative staff, through to the kitchen, cleaning, laundry, care and nursing staff, we have nothing but admiration and appreciation. We would recommend Westcombe Park without hesitation.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Westcombe Park for your dad's stay.

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Review from I S (Uncle of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

Having visited the care home for over a decade and still doing so, may I say that I have nothing but admiration in the way the home is run. My relative has always had the best treatment, we have always been informed of any problems and have worked alongside the staff. Care and support from the staff

has been of the highest standard to both resident and family. If I needed my relative to be ready at a certain time, the home made sure they were. The home has always had a fresh smell to it, showing how clean and tidy it always is. On special occasions such as Christmas or Birthdays, the residents would always receive a gift and the staff would join in the celebrations. When management over the years changed, the high standard never diminished. I or should I say we have never regretted having to place our relative under the care of this establishment, even though it was a hard decision to take.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your relative with the best possible care.

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Review from K L (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

It was my mum's birthday and my first 'inside' visit. We were a group of six and were given a room to use that still allowed social distancing. We were all tested for Covid-19 thirty minutes prior to my mum entering the room. The room had been beautifully decorated with birthday banners and balloons,

the home also provided a cake and some bucks fizz. All the staff were so lovely, friendly and accommodating. When mum entered the room she was so surprised and very spoiled. It's a lovely home, beautifully decorated, clean and very calm.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your lovely review. We are so glad to hear that you were able to celebrate your Mum's birthday with her in style. It is so nice to be able to welcome our families back in to visit their loved ones after such a long time.

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Review from Lesley H (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Myself and some other family members were allowed to go and celebrate mum's birthday yesterday and the care home laid on a lovely little sitting room, banners, balloons, cake and drinks. It was so nice to see mum and she was overcome with it all! In a nice way, of course! She opened her cards and the

manager took photos of us all. Thanks, especially to the events organiser who had the job of arranging everything and doing all the tests, paperwork and PPE sorting out. Westcombe Park is so clean and inviting, the staff are friendly, helpful and kind and I can't fault it! Thanks to all for making mum's 87th birthday special!

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. It is lovely to hear that Mum has had such a lovely birthday and was able to celebrate with family. It is really nice to hear words like 'Clean' and 'Inviting' to describe our home. Thank you for choosing us to look after Mum.

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Review from Trudy J (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

My dad has brain cancer. He can only communicate with the words yes/no and facial expressions, which all staff got to understand how he communicates - very good and quick. Staff sit with him, read books and talk about his interests. He smiles a lot again. Patient transport told me it was the most loveliest

welcome they had seen. All staff work great together. It feels like a good family atmosphere.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Westcombe Park family. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.

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Review from F O (Friend of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

I have known two residents at Westcombe Park Care Home, they were extremely well looked after and communication with the staff was excellent. Thanks to the team.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

We appreciate you taking the time to leave us your comments.

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Review from Liliana S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident in Westcombe Park Care Home for almost 4 years. He is bedridden and can't walk but in Westcombe Park he gets the best care and support he can get. I feel that Westcombe Park is genuinely his second home where he is surrounded with people who genuinely care for him. He can

get as much peace or attention as he needs. He did have health issues which are taken care of in a swift and professional manner.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. It is lovely to hear that your dad feels at home in our care home. We hope to continue providing your Dad with the best possible care.

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Review from Emilia R (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Since my mum is here in the care home she is very looked after, I am very happy, I like to say thanks a lot to the staff and manager.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Jasmin W (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

Very lovely staff, a great manager who kept in contact with us the whole way. My mum passed away very peacefully and she let us stay with Mum before and after, in full PPE.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. Please accept our condolences for your loss. Hopefully, you will go away from this feeling like your mum received the best possible care, in her final days.

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Review from Jackie A (Daughter-in-law of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

Since moving to Westcombe Park, myself and my family can rest easy, knowing that my 91-year-old mother-in-law is now receiving the highest quality of care and support available. The staff really are brilliant and provide an excellent person-centred approach to her. The improvement in her physical and

mental health is outstanding, she really has improved so much. On admission to Westcombe Park, we honestly did not believe that we would have her for much longer, as she had already spent weeks in hospital followed by a step-down unit. We are regularly able to speak to my mother-in-law, she is always very happy and continuously raves about the quality of her meals. My husband receives regular updates regarding her health, wellbeing and care which is extremely welcomed, due to the current lockdown. So a really big thank you to everyone involved in her care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you so much for your lovely comments, we really appreciate you sharing your kind feedback with us. We are so pleased that your mind is at ease whilst your Mother-in-Law is in our care.

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Review from Caroline C (Niece of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

This last year has been a challenge for everyone. We live 70 miles from the home and have only managed one visit in the last 12 months due to COVID restrictions. We have managed to arrange video calls with our aunt through a member of staff's private phone. We are grateful for this but feel there should

be some kind of video link to enable us to communicate better. A phone is very small for an elderly person to see/handle. On the whole, our aunt has been well cared for and in good health during her time there. They accommodated her request to change rooms, helping her to arrange her personal items. She says the staff are busy and kind, she enjoys having people in and out for various reasons particularly as she had been living on her own for a few years, unable to go out with hardly any contact with others. When calling the home, often no one answers the phone, we understand that staff are busy and the residents should be their priority, but it’s frustrating.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your comments. It’s good to see that your aunt is happy at Westcombe Park. Thanks for the feedback and suggestions about video calling and the phones and we will feed this back to the home. Thanks again.

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Review from Brian M (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident since September 2019, following a hospital stay that meant she could no longer live independently. She is bed-bound and needs assistance with her daily requirements. She settled in gradually over her first 6 months, with the help of the staff and then lockdown occurred due to

the pandemic. This meant that visits could not take place, however, the staff helped this difficult time by arranging regular contact by phone to myself, my brother and sister twice-weekly. This was invaluable to my mother but also gave us peace of mind, knowing that she was safe and being cared for. In the summer, visits in an outdoor setting were arranged with social distancing and checks. A birthday visit was possible and the staff made the day special for her. In the run-up to Christmas, arrangements were made for a visitors' pod which allowed safe visits around Christmas. The staff have been excellent with my mother's care and most importantly, my mother has remained safe, well and happy. Thank you.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Westcombe Park Care Home

Thank you for your kind words during which has been such a difficult time due to the COVID restrictions. We do try our very best to keep families informed and updated with their relatives in our care homes and we are happy that you have been able to make use of the pod for a Birthday visit. Please let us know if there is anything else we can do for you or your family and thank you for trusting us with your loved one’s care.

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Review from Julie F (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

My father has been a resident for over 8 years and with us living so far away, it is comforting to know that he is well cared for. During the lockdown, because we were unable to visit, we were able to video call my father which was great for all of us. The staff are always pleasant and kind to my father

and he is well looked after. They understand his needs and make sure that they are well met.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Anthony H (Next of Kin) published on 19 February 2021
Submitted via Website • Report

Overall Experience

After calling into the home unannounced on a Sunday afternoon nearly three years ago to look around the home for my mother's cousin, I was taken around all of the home by the duty nurse and was able to speak to both staff and residents openly. I was very impressed with the cleanliness and quality of

care that I saw. The following week, my cousin became a resident and has now been there for nearly three years. She is very happy and well cared for and enjoys taking part in the organized activities. We have found all the staff we have met friendly, helpful, caring and professional in their duty of care. The home is clean and well decorated. During the lock-down, due to the current pandemic, we have been kept regularly informed of the measures being taken and we have received regular updates on my cousin's health. On several occasions, she was helped to contact us by phone and when possible, the home arranged distanced face to face visits in the garden.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your kind words. It is lovely to hear our staff members being described as "friendly, helpful, caring and professional." I'm glad you have felt supported, through what has been such a difficult time, with the pandemic.

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Review from Jane S (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience

My mother has been in this home for over a year now and is bed bound. And there is nothing I can find fault with about this home. This has been a particularly hard year for us, as it has for everyone. Not being able to visit Mum is heartbreaking. However, every time I call her on her mobile, she tells

me how well she is being cared for and how lovely everyone is. Such a relief for us. The home includes us in her care and is in constant touch. Thank you Westcombe Park team.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to leave us a review. We are so glad you have felt included and supported throughout, what has indeed been, a very difficult year. I will pass your kind comments on to the team.

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