Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ
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9.6 87 Reviews
  • Westcombe Park Care Home, London
Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care.

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms are en suite. It can also accommodate couples with double rooms.

The home is close to local transport links, is a few minutes’ drive from the A2 and benefits from a bus route stopping directly outside the home, making visiting for family and friends easier. The care home is also only a few minutes’ walk to local amenities, shops and the local bank.

At Westcombe Park, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Westcombe Park. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Westcombe Park Care Home'.

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Care Provided by Westcombe Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abimbola Kehinde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westcombe Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westcombe Park Care Home Reviews (87)

Total of 87, showing 61-80
9.6

Westcombe Park Care Home has a Review Score of 9.6 (9.557) out of 10, based on 23 reviews in the last 2 years. Over all time Westcombe Park Care Home has 87 reviews.

Overall Experience

  • 56
  • 26
  • 5
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Date Published

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Review from Shermin I (Niece of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing staff for their kindness and loyalty they have for my uncle. Every member of staff is amazing caring people. They truly care for all their patients. My uncle is in a very warm and caring place. I'm so happy that he is very happy with all the ladies that are looking after him.
I would highly recommend this lovely home to those who need good care. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.


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Review from L R (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the unusual circumstances, my mum has been well looked after. I have received regular photos and updated on how she is.

Reply from Stephen Rondel, Customer Adviser at Westcombe Park Care Home

We are glad to help you and your family through such a difficult time.


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Review from Andy C (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 18 months. The staff were helpful, caring, and happy to accommodate her needs. The staff are open and transparent and want to help. I can't thank them enough for the help and support that the team provided.

Reply from Greta Narbutaityte, Customer Advisor at Westcombe Park Care Home

Thank you for trusting us with your mothers care, we really appreciate the kind comments.


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Review from Ian H (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over three months at Westcombe Park. It was a happy stay for him. The staff were always very cheerful and caring and always had time to have a few words for him in addition to their normal duties. They went to a lot of trouble to make sure he got the food he liked and actually put
on some weight! All in all, I would recommend the home to anyone and would be happy to live there myself.

Reply from Greta Narbutaityte, Customer Advisor at Westcombe Park Care Home

Thank you for the lovely feedback and for trusting us with your father's care.


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Review from Bridget K (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcombe Park looked after my mother for her last 18 months. The staff made efforts to help her settle, get to know her and respond to her needs. I would particularly commend the key individual staff. The home is welcoming and comfortable, with a good atmosphere. My mother was safe and cared for
with respect and understanding, and our family was supported. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your kind words. We really appreciate the praise.


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Review from C G (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy and staff are all friendly, meals are good too.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your feedback. We are very happy to hear you are satisfied with the quality of our care.


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Review from B M (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has been a resident since March, passed in October. Her death was unexpected, the staff were very caring and compassionate, giving my husband I all the support we needed. I cannot praise the home and it's staff enough for the way they have looked after my Mum this year. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

We are very saddened about your loss. We only hope you can go away from this feeling like your mother received the best possible care, please let us know if there is anything else we can do to help you through such a difficult time.


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Review from S W (Friend of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant and welcoming. Helpful staff, seem very willing and hard working.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your comments, we appreciate the kind words.


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Review from J B (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Sometimes when my Mum buzzes to use the commode, she can be waiting for quite a while. I understand there may be an emergency but sometimes it is unacceptable. She may have had a fall. There are no more outings, seaside, park. Last time I got a day off work to help only for the trip
to be cancelled - shame!

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from M J (Relative of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and attentive. However, the number of carers i.e. staffing levels are not high enough to meet the service user's needs fully.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Violet G (Sister of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came here for end of life care. She has actually improved and is no longer end of life. She is likely to move back into community. The support, nursing care she has received here has been exceptional. They have supported her emotional and physical health exceptionally well. As for her sister,
they have also supported me in every way through this difficult time.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your review. It is amazing to hear your sister had a miraculous recovery and we wish her the very best to both of you! The Bupa Customer Care Team


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Review from M H (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring staff are generally great. Night staff are not as good as day staff.


Activities are good, sometimes could be a bit more stimulating and interesting. The main organiser is fantastic.


Management is frustratingly poor. Getting information is very difficult, as is getting things done. Helpful

staff seem to be battling poor systems, and things agreed to be done are not done.

Reply from Josephine Gauphorn, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Mathilda M (Resident) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always short staffed especially at night time.
Language barrier with some staff.
Staff spend all their time in meeting and updating files rather than caring for resident's needs.
I am advised by doctors to have 2 carers to assist movement from the wheelchair - always only one carer putting more strain
on my body.

Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from Mick E (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost all of the staff are friendly and amenable.
My mum has been here for a few years so she knows most of the staff.
The food is not very good, but the warmth and caring nature of the staff more than makes up for it.
Whenever she has had to stay in the hospital, the staff always seem very happy
to have her back.

Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the food. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from J A (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westcombe Park Care Home has provided excellent support for my mother in respect of daily care, standard of facilities and provision of food.
The atmosphere is caring and friendly, encouraging residents to mix and socialise.
Relatives and friends are encouraged to visit and always made to feel welcome.
The
medical supervision is thorough and to a high standard.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your mother is receiving. We appreciate your comments and are glad to hear your mother is encouraged to participate in the activities provided for the residents. We will pass your comments on to the care home's manager, The Bupa Customer Care Team.


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Review from R S (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff very polite, helpful and very friendly. As soon as you walk through the door, you get a friendly welcome. We are very satisfied with the care my mother is receiving and would definitely recommend this care home.

Reply from Gabriella Mills, Customer Advisor at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home and the staff working here. We appreciate your comments and are glad that your mother is being well cared for here, we will share this with the care home's manager. The Bupa Customer Care Team.


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Review from G S (Relative of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care.
My relative is being looked after.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your relative receives. We appreciate your comments on the home and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Joan C (Regular Volunteer) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcombe Park is a very good care home.
Very clean and staff extremely kind and helpful.
If I was taken ill, this is the care home I would come to.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home. We appreciate your comments on the home and the staff working here and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from J D (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home mostly. Food not always good, menu done sometimes and not others, residents request some items on menu but sometimes not given.
Happy with treatment from staff, not always fully staffed which is a problem if one resident needs more support.
Afternoon tea/coffee, cake/biscuits not always
provided and sometimes too near supper time.
Too many carers left in the last few months.

Reply from Natalie Krisman, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. We really appreciate all feedback, so that we can look in to addressing any concerns.


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Review from Ann P (Wife of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled into his life here quite well, though I don't know if he realises, whereabouts he is.
The staff all seem to be well trained, capable and friendly.
His room is "so-so", carpet could do with either changing or given a deep clean.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Westcombe Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Westcombe Park Care Home is calculated as follows: ( (174 Excellents x 5) + (77 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 271 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcombe Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms offer en-suite facilities. There are also double rooms available for couples.


Awards / Recognitions (7)

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Meet the Team (6)

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Julian Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked for BUPA for over six years now! I first started working in the NHS which helped develop my interest in care. From there I found a real passion for working with the elderly, developing relationships and helping residents and their families smile. In my free time, I love walking my dogs and playing with my grandchildren.


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Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for coming up to two years. I have worked in kitchens most of my life and adore the family feel a care home kitchen has. I live very locally to the home.


In my spare time, I love enjoying the outdoors with my pets.


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Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I started with BUPA around a year ago and am loving the job role. Caring for others has always been a passion of mine and it gives me deep satisfaction to help make residents comfortable and happy.


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Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at Waverley Grange for seven years and have been managing enquiries and show-around for two years. I really enjoy my role as I have always wanted to work a job where I can help people. I love being around our residents and working day-to-day with our amazing team! In my spare time, I love being outside in nature whether that be cycling or swimming in the sea.


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Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I started as Waverley Grange Home Manager three years ago. Although I have been with BUPA in various homes since 2014. I find working in the care sector incredibly rewarding. I treat my residents and staff as if they are my own family and love to see a smile on their faces. It is a privilege to be there for all of them and give them my support.


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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I first started with BUPA nearly two years ago. I hadn't previously worked within care services however, I get so much satisfaction from having a positive impact on people's lives.


In my spare time, I love to be with my family and also enjoy cycling and coding.