Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ
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9.6 87 Reviews
  • Westcombe Park Care Home, London
Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care.

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms are en suite. It can also accommodate couples with double rooms.

The home is close to local transport links, is a few minutes’ drive from the A2 and benefits from a bus route stopping directly outside the home, making visiting for family and friends easier. The care home is also only a few minutes’ walk to local amenities, shops and the local bank.

At Westcombe Park, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Westcombe Park. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Westcombe Park Care Home'.

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Care Provided by Westcombe Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abimbola Kehinde (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westcombe Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westcombe Park Care Home Reviews (87)

Total of 87, showing 81-87
9.6

Westcombe Park Care Home has a Review Score of 9.6 (9.557) out of 10, based on 23 reviews in the last 2 years. Over all time Westcombe Park Care Home has 87 reviews.

Overall Experience

  • 56
  • 26
  • 5
  • 0
  • 0

Date Published

87
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13
23
64

Review from Jennifer B (Niece of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bupa care home building is of a good standard and welcoming. However, the carpet may need cleaning more frequently due to spills/accidents etc. In places stains/smells from carpet.
Care/support: There needs to be a named person who takes responsibility for residents. Each day all staff on duty
need to update and read patient/residents notes.
More physio needed and activities for those who do not go downstairs.
Food: In a diverse age, all residents "food needs" should be met. This needs to be worked on.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Elaine S (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for almost a year now. Initially, she was in her room a lot (20 hours out of 24) however, since the new manager arrived he has made lots of positive changes and there's a lot more going on in the lounge for all the residents to participate in. The staff are all very kind and friendly
and dedicated to their jobs. Mum is happy and feels safe here.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. It is so nice to hear that your mum is happy and enjoying the different activities on offer.


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Review from Esther B (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff. Not enough carers per floor, therefore, carers are rushed and cannot perform their best. The nurses are also rushed since they often work 2 floors instead of one.

Reply from Jayne Duck, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from L D (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for treating mum with dignity and respect. We cannot fault your care and compassion, in particular, the senior care assistant. She was a pillar of strength to us all.
An amazing team.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Pamela L (Wife of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is not suitable for the elderly, cold food is not good enough for the elderly. My husband has lost a lot of weight because of the food as most old people do not like salad, men at least. My husband has had a sore on his hip, I don't think it is a bed sore but it has become infected, he is on antibiotics
which I am not bothered about. He had the dressing changed on the evening of Wed 14th at 5-6 o'clock when I went in - the same dressing was on at 3 o'clock in the afternoon full of puss. I was not happy with this, you have got too many agency staff working, some good, some bad, this is why you get a bad name. I have done health care for 37 years but this is not good.

Reply from Jayne Duck, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from L H (Friend of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard and service is very professional and carried out in a caring manner. I am always impressed with the enthusiasm of staff to assist in any areas relating to the care of residents.

Reply from Lydia Waller, Customer Service Administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Q M (Nephew of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way I and my aunt have been treated has been absolutely wonderful. I would particularly like to mention the lady that gave us a very detailed and helpful introduction to the home before my aunt decided to come, she carried on being extremely helpful and kind after my aunt moved in. I have to say
that the advice, care and concern that she has given to me and my aunt over the time since my aunt came in August has massively helped in settling my aunt in. If all your staff are as committed to Bupa and the resident's needs then my aunt will have a wonderful time.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Westcombe Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Westcombe Park Care Home is calculated as follows: ( (174 Excellents x 5) + (77 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 271 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcombe Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms offer en-suite facilities. There are also double rooms available for couples.


Awards / Recognitions (7)

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Meet the Team (6)

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Julian Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked for BUPA for over six years now! I first started working in the NHS which helped develop my interest in care. From there I found a real passion for working with the elderly, developing relationships and helping residents and their families smile. In my free time, I love walking my dogs and playing with my grandchildren.


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Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for coming up to two years. I have worked in kitchens most of my life and adore the family feel a care home kitchen has. I live very locally to the home.


In my spare time, I love enjoying the outdoors with my pets.


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Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I started with BUPA around a year ago and am loving the job role. Caring for others has always been a passion of mine and it gives me deep satisfaction to help make residents comfortable and happy.


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Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at Waverley Grange for seven years and have been managing enquiries and show-around for two years. I really enjoy my role as I have always wanted to work a job where I can help people. I love being around our residents and working day-to-day with our amazing team! In my spare time, I love being outside in nature whether that be cycling or swimming in the sea.


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Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I started as Waverley Grange Home Manager three years ago. Although I have been with BUPA in various homes since 2014. I find working in the care sector incredibly rewarding. I treat my residents and staff as if they are my own family and love to see a smile on their faces. It is a privilege to be there for all of them and give them my support.


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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I first started with BUPA nearly two years ago. I hadn't previously worked within care services however, I get so much satisfaction from having a positive impact on people's lives.


In my spare time, I love to be with my family and also enjoy cycling and coding.