The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.6 86 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington

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Care Provided by The Kensington Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvonne Tsiga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Kensington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.


  • Parking

  • Parking is restricted, please call the home for information.


The Kensington Care Home Reviews (86)

Total of 86, showing 1-20
9.6

The Kensington Care Home has a Review Score of 9.6 (9.570) out of 10, based on 13 reviews in the last 2 years. Over all time The Kensington Care Home has 86 reviews.

Overall Experience

  • 71
  • 12
  • 3
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Date Published

86
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Review from Cathy D (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Kensington Care Home is wonderful. Both my parents lived here and were extremely well looked after. I am so grateful to all the staff. They are so caring. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Kensington Care Home

Thank you for your lovely review. We hope The Kensington Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Ingrid F (Ex Family Member) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 'ex' left me for another woman, then when he wanted to come back 3 months later, I had found someone else. I tell you this so that you realise that there is no culpability, therefore no hard feeling between us. I was shocked to see the deterioration in him, since my return from six months away. No
blame on his care - the patience, gentleness and sympathy of all the staff deserves the highest praise. One small improvement might be a space where residents could meet for simple interactions, such as jigsaw puzzles and singalongs, under-non professional supervision, as well as the organised activities in the afternoon. It's depressing to be alone for too long.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave us your review. It is wonderful to hear words like "Patience" and "Gentleness" being used to describe our staff. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. If there is anything we can do to make his stay as comfortable as possible, please do let us know.


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Review from Gill F (Wife of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care home. The thing that is of greater importance to me is that I live five bus stops or a fifteen-minute car journey from the home and this means I can visit often. I have never been to another care home so I can't make a comparison. My beloved husband is very emotional
and cries with happiness and with sadness. I always know the difference. The second most important thing for me is that I can visit at any time.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your kind review. We are pleased to hear that you are impressed with the high standards of care provided at The Kensington Care Home. It is lovely to hear that you are able to visit at any time and that you feel welcome at The Kensington Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from N W (Husband of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The options chosen in the questions below speak for themselves but they are very much a true representation of my continuing admiration and gratitude for everyone involved in my wife's care.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that you are impressed with the overall experience of your wife's stay at The Kensington Care Home and we are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Review from W H (Respite Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was a respite user. Room small but had recently been refurbished and redecorated. The carer/nurse service was generally good but particularly at two weekends it was evident there there was under staffing. Food quality was fine but orders of breakfast was haphazard. I concentrated on physio rehab,
I did not use activities but for care residents this seems to be quite extensive. There is an attractive garden but weather generally poor.

Reply from Maria Ricketts, Customer Care Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing The Kensington for your stay.


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Review from S W (Respite Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently stayed at BUPA Kensington for 2 weeks post-operative care. The nurses and carers were very attentive and helpful.
The accommodation and facilities have recently been refurbished and are lovely. I particularly enjoyed the hidden secret garden in the middle of London! Walking around the
garden was a big part of helping my mobility and recovery.
The weak link is the catering - the quality and range of food on offer is poor and does not match the rest of the experience.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like "very attentive and helpful" being used to describe our care and that you were able to enjoy our secret garden during your recovery. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing The Kensington for your stay.


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Review from R E (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of The Kensington Care Home. Since day one the entire staff have gone above and beyond to meet her every need. They made accommodations with the chef to prepare special foods to her liking and extended similar attention in countless other situations. My mother's considerable
demands are not easy to fulfil yet they do it unfailingly, with kindness, compassion, professionalism and an abundance of humanity. One would think she is the only resident but it's plain to see that they treat everyone the same. I can not write enough praise for these very special individuals at The Kensington Care Home.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope The Kensington care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "staff have gone above and beyond" being used to describe our care. We are very happy to hear you can feel at ease with your mother in our care. We will certainly pass your comments on to the manager. We hope to continue providing your mother one with the best possible care.


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Review from Gerri Y (Sister of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Kensington Care Home gives residents an exceptional quality of life by providing very good caring attention to my sister diagnosed with Alzheimer's disease. The staff are without exception really attentive and wonderfully caring.

Reply from Grace Langfield, Customer Service Adviser at The Kensington Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after with such kindness and attentiveness. Please let us know if there is anything else we can do to make your sister's stay as comfortable as possible.


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Review from Frances D (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kensington Care Home is a very special place of care and consideration for all its residents and staff. The welcome as soon as you walk into reception is warm and kind and very respectful. The standard of care of the staff is communicating with the residents and helping them in any way they can
is excellent. In fact excellence describes this care home perfectly.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the high levels of care provided at The Kensington Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M H (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this a very good care home. The staff are friendly and caring. There is a lovely sense of community and a great choice of activities to keep residents stimulated, including music concerts. All in all I highly recommend this as a care home.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for your lovely review. It is always nice to hear words like friendly and caring being used to describe our staff and it is always good to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that you are impressed with the fun activities at The Kensington. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from D V (Cousin of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin seemed very comfortable and certainly well cared for.
The whole place is very friendly and has a spacious feeling.
My cousin's room is lovely, and the door being open, he isn't cut off from the life around him.

Reply from Grace Langfield, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. We are pleased to hear your Cousin feels so well cared for, and that even the smallest of actions help to make him feel included in the daily life at our home. Please let us know if there is anything else we can do to make his stay as comfortable as possible.


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Review from N B (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that our father is in your care home. The home is great but it is the staff that makes the place. Everyone is so friendly and supportive. It feels like a nice place to come to.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing him with the best possible care and we look forward to seeing you again soon.


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Review from F H (Brother of Resident) published on 17 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always professional and very friendly. Additionally, the home is always found to be very clean.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words such as “Professional” and “Friendly” being used to describe the care that we provide and we are pleased that you have found our home clean and tidy. Thank you for choosing The Kensington for your stay.


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Review from A W (Stepson of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two first-floor team leaders are outstanding; as too are their entire team. Always a welcoming atmosphere on arrival, both ground floor and first.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. We take pride in making our residents feel like they are a part of our Bupa family. Please let us know if there is anything we can do to continue providing your step-mum with the best possible care.


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Review from E H (Wife of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by all the staff and have total confidence in their care and compassion for my husband. I have also witnessed their infinite patience not only with my husband but with all the residents.

Reply from Fran Donno, Customer Service Adviser at The Kensington Care Home

Thank you for your lovely words. We are very pleased to hear that you can feel at ease with your husband in our care. It is always so delightful to hear words like "compassion" and "patience" to describe the level of care that we provide. We hope to continue providing your husband with the best possible care.


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Review from Marisa P (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been in the hospital and needed extra care. From the moment I contacted The Kensington, the staff were helpful, kind and professional. They really got to know my father well and accommodated all his needs and requests. They took the time to talk to me and helped me adjust to the new situation.
We could not have asked for better care. A very good experience.

Reply from Grace Langfield, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. We are so glad to hear The Kensington were so accommodating towards you and your dad and made the transition into care as easy as possible for you both. Please let us know if we can do anything else to make your loved one's stay as comfortable as possible.


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Review from Denise A (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed her time here, the care has been excellent and the food is extremely nutritious and tasty. Wouldn't hesitate to use the care again should the need arise.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for your review. We are very happy to hear that your mother enjoyed her stay with us at The Kensington and enjoyed the menu provided. Please let us know if you need our services again.


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Review from M G (Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stay is comfortable - very good rooms, they are kept clean and accessible. Staff are helpful and kind and keep us informed regarding activities and information.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "helpful and kind" being used to describe our care. We hope to continue providing your loved one with the best possible care.
The Kensington.


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Review from Ronald A (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend anywhere better. The staff are fantastic, helpful and friendly. The rooms are spotlessly clean and the food is excellent.

Reply from Rebecca Kellegher, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your lovely comments. It is always nice to hear words such as "helpful" and "friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Angela C (Respite Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent with a lovely garden to walk in and the facilities for sitting with other residents are very pleasant, with good coffee-making facilities, but above all, it is the endless kindness and care given to me by the wonderful staff. Nothing is too much trouble. It will indeed be
hard to get back home and deal with everyday life after all the kindness of the staff.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. It is always nice to hear words like "endless kindness" being used to describe our care. We are very happy to hear you felt at ease in our care. Thank you for choosing The Kensington for your stay.


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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for The Kensington Care Home is calculated as follows: ( (100 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 149 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about The Kensington Care Home

What types of Care is The Kensington Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Kensington Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Kensington Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at The Kensington Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Kensington Care Home to the centre of London?

2.3 mile(s) as the crow flies, distance by road may be significantly further.