The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.6 86 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington

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Care Provided by The Kensington Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvonne Tsiga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Kensington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.


  • Parking

  • Parking is restricted, please call the home for information.


The Kensington Care Home Reviews (86)

Total of 86, showing 21-40
9.6

The Kensington Care Home has a Review Score of 9.6 (9.570) out of 10, based on 13 reviews in the last 2 years. Over all time The Kensington Care Home has 86 reviews.

Overall Experience

  • 71
  • 12
  • 3
  • 0
  • 0

Date Published

86
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9
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73

Review from Peter M (Power of Attorney of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review and thank you for choosing The Kensington care home for their stay.


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Review from Monica M (Wife of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in The Kensington care home for fifteen months. The staff know him and look after him very well and are very caring and loving with him and also, with me. We are very happy with the home and the fact that it is near for me to visit. I come every day to see my husband, which is
very reassuring for us both.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. It is always nice to hear words like "caring" and "loving" being used to describe our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again.


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Review from Mary L (Friend of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit one friend but have two other friends who are residents - one left yesterday. I have known the home for many years and have visited friends there on many occasions. My aunt died there in July 1991! I am very impressed by the atmosphere in the home and the care of the residents and
visitors.

Reply from David Mclean, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your friend with the best possible care and we are looking forward to seeing you again soon.


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Review from A C (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, efficient, respectful and high-quality care.

Reply from Rebecca Kellegher, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. We are happy to hear you feel that The Kensington offers a high quality of care.


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Review from S B (Friend of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very friendly atmosphere and visitors and patients feel very comfortable. The standard of all services is excellent and beyond reproach.

Reply from Rebecca Kellegher, Customer Service Adviser at The Kensington Care Home

Thank you for your kind words. We are happy to hear you feel at ease with your friend in our care.


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Review from Mehrnaz W (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very willing at all times. Very friendly - clean - they always have time for my husband. Good food and a beautiful garden.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your husband in our care and find us friendly. Thank you for choosing The Kensington for your husband's stay.


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Review from V R (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff, particularly those working during the day, are very good indeed. Caring, considerate and respectful at all times. My mother needs much assistance and those members of the staff who have known my mother for some years now give her very good support and help in every way.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear words such as 'caring' and 'respectful' to describe our staff and that you feel your mother is supported in every way. We hope to continue providing your mother with the best possible care.


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Review from C L (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care my Dad has had in the last couple of months. The staff are gentle and friendly and go out of their way to make sure he is as happy and comfortable as possible, checking in to see if there is a particular food he would like, moving him to a garden room once it became available
and many other kindnesses. Being able to go into the garden with him is a real pleasure and we always feel welcome when we visit.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you feel your Dad is cared for well in our home and that you managed to have a room that your dad wanted. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.


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Review from R F (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy here it is a very nice place and all the staff are very nice.

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Review from R M (Friend of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff, excellent dining facilities, meticulously clean environment and very comfortable. Couldn’t recommend the Kensington highly enough. Always a huge pleasure to visit. The gardens are very well looked after and the restaurant is fantastic.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you find our staff wonderful and caring and that you feel comfortable when you visit. Thank you for your recommendation.


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Review from S W (Private Carer of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are outstanding and very caring. The food and drink is superb.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for taking the time to leave your review. We are glad that you find the food to be superb. Thank you again.


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Review from A L (Resident) assisted by family/friend published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice.

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Review from John M (Resident) assisted by family/friend published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's convenient and near and the staff are nice.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments. It's lovely to hear that you find our staff nice. Thank you for choosing The Kensington.


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Review from S V (Friend of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has Alzheimer's disease and poor mobility, though not in a wheelchair. Her room is small but comfortable and opens onto the lovely garden. I find that the staff are all extremely kind and helpful and they know the residents as individuals. Unfortunately, my friend does not read or watch TV
and really only enjoys classical music and walking outdoors. She would like more people to converse with, as she is lonely. I realise this cannot be provided and would be the same wherever she lived.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

We appreciate you taking the time to leave us your comments, It is always nice to hear words like “Kind” and “Helpful” being used to describe our care. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from Shirley Conran OBE Hon UCL (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

About care, if I ring for help or hot milk at 3 am, it is brought immediately. About comfort, that could not be increased. About my room, it was perfect for me because, as a writer, I could convert a corner of my room into an office. Also, as a writer, I was left in peace by a 'do not interrupt' notice
pinned to my door. The quiet, lush garden was outside another glass door. All security measures were cleverly disguised. The staff must have all been to charm school and the watchful presence of the Director was felt by me at all times. The Kensington Care Home is not cheap, but for me, it is worth every penny.

Reply from Amanda Barnes, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel happy and comfortable in our care. We are glad to hear that you are able to still do your writing. Thank you for choosing The Kensington for your stay.


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Review from Richard T (Respite Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, polite staff, willing to go the "extra mile". Knowledgeable and helpful. Excellent surroundings and facilities - a real "find". Thank you, everybody.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for your kind words. We are so glad to hear about our staff going above and beyond to make your stay as comfortable as possible. Thank you for choosing us for your stay.


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Review from Dominic J (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab!

Reply from Penelope Kudelnitzky, Customer Service Adviser at The Kensington Care Home

Thank you for taking the time to complete the review. If there is anything else we can help with, please do let us know.


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Review from Rose F (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I was allowed in to see my mother for the first time in months. The lateral flow test was quick and easy, and it was lovely to see Mum again with no glass walls and to hold hands. As ever, that staff could not have been more helpful and friendly - and Mum was over the moon! Many thanks.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for sharing your lovely experience with us. We are so pleased that you were able to see your Mother, and that you're happy with the set up we have. Please let us know if there is anything else we can do for you.


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Review from R P (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown, the staff kept us informed about Mum's health and welfare and arranged video calls. Today was my first visits, and it was evident that Mum has received excellent care and support. Her room has photos and letters close at hand for her. The staff obviously 'know' Mum as a person and
not merely as a resident. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for taking the time to leave us a review. We are so happy to be able to welcome you back for room visits to see your Mum. It is always nice to hear from family members feeling like their loved one is well cared for and supported.


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Review from Patricia B (Daughter-in-law of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been at the Kensington since before the COVID pandemic and has been treated with such care and compassion during her time.
Covid-19 has bought anxiety and challenges to everyone, yet the Kensington has gone above and beyond in everything they do for residents, and us as family.
The manager was awarded the BEM in the 2020 Queens Honours list, which is a true indication of his and the entire team’s dedication to their work.
Thank you from our family for everything!

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Kensington Care Home

We are so grateful for your lovely feedback, thank you for sharing your kind words with us. We are so pleased to hear you can feel at ease with your Mother-in-law in our care. Please let us know if there is anything more we can do for you and your family.


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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for The Kensington Care Home is calculated as follows: ( (100 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 149 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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