Havelock Court Care Home

6 Wynne Road, Stockwell, London SW9 0BB
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9.2 33 Reviews
  • Havelock Court Care Home, London
Havelock Court has been purpose-built to offer care for a diverse range of conditions. These include carefully tailored plans for residents aged 18 and over. The home specialises in mental health, nursing, residential and dementia care and those living with physical disabilities.

The facility makes the most of modern care capabilities, even having its own gymnasium, activities kitchen and games area. All bedrooms are ensuite and have a 24-hour call system.

Quality care is supported by good nutrition, with Havelock Court looking to cater for the personal taste of residents. There is also a private dining for residents to spend quality time and enjoy a three-course meal with loved ones.

The home has a weekly activities and rehabilitation programme which consists of movie clubs, reminiscence therapy, flower arranging, support for independent living, poetry, arts and crafts, cookery and numerous social events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Havelock Court Care Home.

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Care Provided by Havelock Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Kerry (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Havelock Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Havelock Court Care Home Reviews (33)

Total of 33, showing 1-20
9.2

Havelock Court Care Home has a Review Score of 9.2 (9.206) out of 10, based on 11 reviews in the last 2 years. Over all time Havelock Court Care Home has 33 reviews.

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Review from Eugenie B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, staff are friendly, caring, hardworking. The food is amazing and residents have their choice of meals provided for them. Large dinning room so residents can eat and drink together with nice music and activities after lunch.

Reply from David Mclean, Customer Service Adviser at Havelock Court Care Home

Thank you for your kind words. It is always nice to hear words like "friendly, caring and hardworking" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Keith M (Friend of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care home is very good. The staff are very pleasant and helpful. My friend, who is a service user, seems very comfortable but complains about the food.

Reply from Rosie Smith, Customer Advisor at Havelock Court Care Home

Hello and thank you for taking the time to write the staff at Havelock Court Care Home a review. We are thrilled that your loved one has settled into the home so well and is enjoying their stay! Best wishes.


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Review from H L (Niece of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who work with my Uncle are extremely kind and considerate of his special needs. They keep me informed about his condition and state of mind.

Reply from Maria Ricketts, Customer Care Adviser at Havelock Court Care Home

Thank you for your kind words. It is always nice to hear words like "Kind" and "Considerate" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from P A (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to the care home and staff are helpful and kind.
My family member is looking very well and healthy.
He is happy and we as a family are very happy.
Love the kitchen staff and the receptionist is awesome.

Reply from Maria Ricketts, Customer Care Adviser at Havelock Court Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.


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Review from Dorothy C (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father has been at the Care Home, his health has improved a lot. The very friendly staff and carers do their best to take very good care of him and even take the time, during their busy day, to have chats with him. We are always made to feel welcome when we go to visit him by the reception,
managers, staff, nurses, carers and a number of the residents. The rooms are a good size with television and toilet facilities and there are meeting rooms for when larger groups of friends and family come to visit. We and my father are very happy with the care that he receives.

Reply from Rosie Smith, Customer Advisor at Havelock Court Care Home

Hello and thank you for taking the time to write the staff at Havelock Court such a lovely review. We are thrilled that your Father has settled in well at the home and that his heath has improved as a result. We are so pleased that all staff go our of their way to make you feel welcome and that the family are all very happy with the care your Father receives. Thank you again and best wishes.


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Review from B B (Friend of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very friendly. They also were hard-working but seemed to really care about the residents. My friend when I visited seemed very well looked after and the staff took time to talk to him and make his environment as close to home as possible. The room and rest of the building were
kept very clean and tidy with plenty to stimulate the residents. It's good to know care of this standard exists for people in need.

Reply from Fran Donno, Customer Service Adviser at Havelock Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Friendly" and "Hard-Working" being used to describe our staff. We are pleased to hear that you are impressed with the high standards of care provided at Havelock Court Care Home. We hope to continue providing your loved one with the best possible care.


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Review from D G (Wife of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. The carers do their job well and look after the residents. It isn't possible for them to help with physiotherapy or give medical advice. Base good care is what they give. The residents can choose it they want to do the activities that are going on. No pressure.

Reply from David Mclean, Customer Service Adviser at Havelock Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Y L (Friend of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist the lady, she is very kind, polite and very helpful.

Reply from David Mclean, Customer Service Adviser at Havelock Court Care Home

Thank you for your kind words. It is always nice to hear words like "very kind, polite and very helpful" being used to describe our staff. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Joan H (Sister of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my brother is in good hands, as I'm not always able to see him as much as I like to. The staff here are quite friendly and look after my brother very well.
Unable to say about the management as not really sure who is the manager.
My brother's room is always nice and clean. Also, not sure about
the facilities.

Reply from Grace Langfield, Customer Service Adviser at Havelock Court Care Home

Thank you for taking the time to leave your review. We are glad to know you can feel at ease knowing your brother is in good hands with the care our staff provide. We will discuss your feedback with the home manager to help them continually improve their services.


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Review from A M (Friend of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend has been in the care home for 16 months, generally, the staff always do extremely well in sometimes difficult circumstances. In my honest opinion, the staff work very hard due to lack of staffing! also, the main dinners are sub standard with just a sandwich being offered. last but not least
when I finish visiting my friend, I have to wait in the reception for up to 20 minutes for someone to let me out, personally for security purposes the reception desk should be manned 24 hours. Apart from this, all the staff are amazing! extremely kind and professional. This type of work is done from the heart and definitely not for the money.

Reply from Grace Langfield, Customer Service Adviser at Havelock Court Care Home

We appreciate you taking the time to leave us your feedback. Our residents health and wellbeing is an absolute priority so we will discuss your feedback with the homes manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.


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Review from R C (Friend of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff and atmosphere. Dad is treated with care and respect and enjoys the activities available at the care home. The carers keep good attention to him and remember his routines and what he enjoys doing. I am very happy with his treatment.

Reply from Rebecca Kellegher, Customer Service Adviser at Havelock Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear you are happy with the care your Dad is receiving and that our staff remember his routine each day. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Paige L (Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A special thank you to the staff at Havelock for caring for me and looking after my needs. The staff are caring, friendly and compassionate. There is a range of activities that residents can participate daily and trips to go on throughout the year. Senior activities coordinator, care staff, maintenance
manager and the receptionist team in the home are very helpful and go the extra mile. Housekeeping staff do a great job as the home is always clean and tidy. I am also very excited for the refurbishment in the home to be completed as it's looking amazing so far. Soon I will be having my room done and I have had the opportunity to choose how I would like it to look. The food is good and there are different options to choose from although it would be nice to have something different at times like a Chinese homemade meal, hot dog or pizza.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for your lovely review. We are so happy to hear the way you describe our staff as helpful and "going the extra mile". We are also excited for the refurbishment to be completed and for all our residents rooms to be updated. I will certainly pass your comments on about the food choices, it would be great to have a take-away night every now and then. Thank you again for your feedback.


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Review from Amanda G (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad had to be taken into a care home we were distraught, didn't know what to expect and had tried to cope with his worsening health at home for as long as we could.
But we couldn't have found a better place for him. The staff are just unbelievable, especially through these trying times we have
had.
My Dad is always clean and tidy and happy. He eats well and is so content. Every time I visit I'm made so welcome and we are kept up to date with anything we need to know.
For the first time in a very long time, we have had good nights sleep knowing that he is in safe kind and caring hands.
Thank you, all of you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for taking the time to leave your review. We are so happy to hear that you are now able to relax knowing your Dad is safe and happy in our care at Havelock Court. Thank you again for your kind words.


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Review from Phillip D (Brother of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just cannot thank your staff enough for their patience with my brother as he can be awkward at times, every time I visit him he is clean and respectable and the staff love him.
My God bless you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for your feedback. We really appreciate you taking the time to write these kind words.


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Review from Andrew T (Friend of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I am happy when I come to the care home to see my friend. I know he's well looked after. I would like to have better contact with him, I try to ring him sometimes, but it is very hard to get through to him. I have not spoken to Brian since December. I hope contact can improve.

Reply from Amanda Barnes, Customer Service Adviser at Havelock Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy when you come to see your friend at our home and that you feel he is well looked after. We hope to continue providing your friend with the best possible care.


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Review from D E (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my mother is excellent the staff from reception to face to face carers is fantastic The only downside is lack of communication from office management to families since Covid commenced, something as simple as fortnightly update/newsletter by email would have made a difference instead of
continually probing as to what's happening.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for your review. We are glad to hear that you feel the care your Mother receives is excellent. I will certainly pass your comments about communication on to the manager. Thank you again for bringing this to our attention.


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Review from Clare W (Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager is very supportive nurses and care staff are very helpful and supportive and courteous
I enjoy living at Havelock Court Care Home.
I have a lovely room and have my own personal items in my room.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for your lovely review. We are glad to hear that you enjoy living with us at Havelock Court.


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Review from Elsie S (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Son currently lived in Havelock Court for eleven years now, and I must say this is the best place for him, this is like a home from home. He is treated like a family in the home, all staff are aware of his illness. The Home Manager, Nurses, care staff, activity staff, housekeeping and the Reception
staff cares for him and treat him like one of the family.
The Home keeps me informed at all times with respect to his needs. When I visits the home, I noticed that he is always well dressed and very happy.
The family attended a Fine Dining Experience at the home in respect to Jason's 50th Birthday celebration, the home and the kitchen staff went overboard with the preparation of the day, food was excellent and the attention relating to his life since he was admitted in the home. All the family was overwhelmed with the food and the service provided for his Birthday.
We cannot thank everyone enough in so many words as I can see that he is well cared for.

Reply from Amanda Barnes, Customer Service Adviser at Havelock Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Son with the best possible care.


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Review from Garance J (Friend of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and welcoming. The staff are lovely and make me feel welcomed every time I come to visit. Thank you for looking after my friend and keeping him safe. I appreciate each and every one of you.

Reply from Amanda Barnes, Customer Service Adviser at Havelock Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members and friends feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your friends stay as comfortable as possible.


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Review from Emma D (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the standard of care for my mum at Havelock Court Nursing Centre, Stockwell. The staff have been supportive and kind, particularly with the added pressure of Covid this past year. Thank you so much for allowing me to deliver 'supplies' for Mum to the front door (i.e.
Hershey bars!) during this time when it was necessary to isolate. It has been stressful for everyone across the country, but the news about the situation with care homes has been particularly distressing, with residents as virtual prisoners. Havelock has been a sterling example of how a home should be run, in my opinion. Mum looks well and seems to be happy and healthy. Many thanks to all for your continued, invaluable support.

Reply from Amanda Barnes, Customer Service Adviser at Havelock Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care at Havelock Court. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Current Review Score: 9.2 (9.206)

Overview of Review Score

The Review Score of 9.2 (9.206) out of 10 for Havelock Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.373 for Havelock Court Care Home is calculated as follows: ( (71 Excellents x 5) + (36 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 126 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Havelock Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Havelock Court, a purpose-built home offering a warm welcome to anyone over 18 in need of residential, nursing or rehabilitation care. That includes those living with dementia. We also specialise in mental health, alcohol, drug and HIV-related conditions.


Awards / Recognitions (7)

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Frequently Asked Questions about Havelock Court Care Home

What types of Care is Havelock Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havelock Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Havelock Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Havelock Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Havelock Court Care Home to the centre of London?

2.8 mile(s) as the crow flies, distance by road may be significantly further.