Havelock Court Care Home

6 Wynne Road, Stockwell, London SW9 0BB
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9.2 33 Reviews
  • Havelock Court Care Home, London
Havelock Court has been purpose-built to offer care for a diverse range of conditions. These include carefully tailored plans for residents aged 18 and over. The home specialises in mental health, nursing, residential and dementia care and those living with physical disabilities.

The facility makes the most of modern care capabilities, even having its own gymnasium, activities kitchen and games area. All bedrooms are ensuite and have a 24-hour call system.

Quality care is supported by good nutrition, with Havelock Court looking to cater for the personal taste of residents. There is also a private dining for residents to spend quality time and enjoy a three-course meal with loved ones.

The home has a weekly activities and rehabilitation programme which consists of movie clubs, reminiscence therapy, flower arranging, support for independent living, poetry, arts and crafts, cookery and numerous social events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Havelock Court Care Home.

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Care Provided by Havelock Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Kerry (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Havelock Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Havelock Court Care Home Reviews (33)

Total of 33, showing 21-33
9.2

Havelock Court Care Home has a Review Score of 9.2 (9.206) out of 10, based on 11 reviews in the last 2 years. Over all time Havelock Court Care Home has 33 reviews.

Overall Experience

  • 24
  • 7
  • 2
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Date Published

33
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10
11
22

Review from Mike M (Husband of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my wife on a regular basis I can categorically say that I find the care at this home exemplary. The quality of general and one to one care of my wife is beyond praise. I have been consistently impressed by the way the nurses and carers go beyond and above their roles very often to make
life so much more comfortable for my wife and the residents in general.
I am impressed with the cleanliness and general routine of all the employees towards the residents.
The staff are always courteous, kind and helpful on arrival and during the course of their daily duties.
There are activities for the residents to enjoy on most days and the quality of the food provided is again of a superb quality.
All in all, while my wife is being cared for at Havelock Court, I have no worries whatsoever concerning her welfare.
To the manager, well done and all the staff, a big thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for our lovely words. It's very nice to hear you describe our staff as courteous and kind. We are so happy you feel your wife is in good hands.


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Review from Gary P (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly helpful staff.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Havelock Court Care Home

Thank you for taking the time to leave your review. We appreciate your support.


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Review from Rose-Marie M (Sister of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, organised. The wellbeing of residents are fully promoted as possible.

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Review from L C (Brother of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really exceptional environment for my brother, he is well looked after and the staff are really receptive to his needs.

Reply from Daniel Widdowson, Customer Adviser at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from B M (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is of great quality. Also the site is very well maintained.

Reply from Gabriella Mills, Customer Adviser at Havelock Court Care Home

Thank you for your review of Havelock Court Care Home, we are pleased to hear that you have had a positive experience at our care home. We appreciate your feedback on the care provided here and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Stephen C (Friend of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home with friendly staff.

Reply from Jayne Duck, Customer Services Administrator at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Kirk C (Resident) assisted by family/friend published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied and well cared for.

Reply from Jayne Duck, Customer services administrator at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Joanita T (Sister of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is very good. The home is very clean and the rooms are comfortable and well furnished. The staff are friendly and very supportive. My sister was a long-term patient in a mental hospital. I was very surprised and happy by the support the care staff gave to her. For years my sister
has no teeth and would not allow anyone to comb or cut her hair. The care staff supported her to get dentures and groomed her hair.

Reply from Jayne Duck, Customer Services Administrator at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Roger Z (Friend of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For what I have seen on visiting, the staff are fantastic. The food is excellent because they have a different kind of menu every day. I did eat one day and enjoyed what I had. The rooms are big and easy to move around. There is wifi, TV etc. I do recommend to anyone.

Reply from Jayne Duck, Customer services administrator at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Joseph W (Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lifts are tedious, no means of getting up and down quickly. They sometimes break down. Not happy that some clients are allowed alcohol in the home.
Activities coordinator provides varied activities. I am physically able and would like more activities out and visit museums, local parks, Music Fayer
at Southbank.
Positively staff always take care of my needs. They are courteous and thoughtful. They do a hard job and seems to be a good number of staff on duty at any time which makes it better for communication with residents.

Reply from Emily Wilson, Customer Service Administrator at Havelock Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well being are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Paul G (Brother of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor to see my brother, I have been pleasantly surprised by the excellence of the staff, the care and attention, the quality of the food, the cleanliness and also the quality of care my brother receives.


I would recommend this home for its care and attention, both to residents and visitors.

It is also a pleasure to visit and the welcome afforded by the staff.

Reply from Tom M, Customer Service Administrator at Havelock Court Care Home

Thank you for sharing this review. Glad to hear you've enjoyed your visits and I hope they've given you piece of mind with regards to the care your brother receives.


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Review from John R (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some if your staff is excellent but on the other hand poor.

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Review from Julia W (Sister of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffers from a rare degenerative disorder and as he is only 57 we were struggling to find a care home suitable for him. I and my brothers family feel very lucky to have found Havelock Court Care Home. The staff are fantastic and my brother has settled in very well after a months residence.
We are all confident that he will be treated with the care and respect he deserves and he loves the food!

Reply from Lydia Waller, Customer Service Administrator at Havelock Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.2 (9.206)

Overview of Review Score

The Review Score of 9.2 (9.206) out of 10 for Havelock Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.373 for Havelock Court Care Home is calculated as follows: ( (71 Excellents x 5) + (36 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 126 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Havelock Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Havelock Court, a purpose-built home offering a warm welcome to anyone over 18 in need of residential, nursing or rehabilitation care. That includes those living with dementia. We also specialise in mental health, alcohol, drug and HIV-related conditions.


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