Heritage Care Centre

30 Gearing Close, Tooting, London SW17 6DJ
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9.6 38 Reviews
  • Heritage Care Centre, London
Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.

All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.

The home is often praised for its friendly and comfortable atmosphere.

On a daily basis, an activity coordinator organises a variety of accessible events, ranging from one-to-one care to trips out.

There is a bar and café on the premises, which is widely used by residents and their families.

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Care Provided by Heritage Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • O'shien Salazar (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Heritage Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,452
    • Self-Funded Residential Dementia Care from £1,452
    • Self-Funded Nursing Care from £1,839
    • Self-Funded Nursing Dementia Care from £1,839

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Heritage Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Limited parking available on site.


Heritage Care Centre Reviews (38)

Total of 38, showing 1-20
9.6

Heritage Care Centre has a Review Score of 9.6 (9.621) out of 10, based on 17 reviews in the last 2 years. Over all time Heritage Care Centre has 38 reviews.

Overall Experience

  • 28
  • 9
  • 0
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  • 1

Date Published

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5
17
21

Review from P D (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.

Reply from OShien Salazar, Home Manager at Heritage Care Centre

Thank you for taking the time to leave us a positive review. We are happy to welcome you to Heritage every time!


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Review from A W (Niece of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I understand
remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet.
Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.

Reply from OShien Salazar, Home Manager at Heritage Care Centre

Hello, thank you for your kind words about our team. We always strive to provide excellent care and service, not just towards the people living with us, but also to our visitors and our residents' loved ones. We appreciate you bringing up the issue regarding the leaking tap - we'll make sure we look into this right away. Lastly, we are happy to let you know that all our washing machines are now fully operational. Your feedback is helpful towards our improvement. Thank you for your support and appreciation!


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Review from Lina M (Sister of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never doubted
their care for both residents and visitors. I cannot comment on management as I have little experience of that.

Reply from OShien Salazar, Home Manager at Heritage Care Centre

Thank you for taking the time to leave us a positive review. I'm glad to know that you are seeing a positive impact of the team's efforts towards our residents and visitors. Please know that you're always welcome to reach out and speak with me and the rest of the Management Team whenever you are visiting. Looking forward to connecting with you!


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Review from A P (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care
and attention we have received from everyone involved. The best of humanity!

Reply from O'Shien, Home Manager at Heritage Care Centre

Thank you so much for your kind words and for taking the time to leave such a heartwarming review. Your feedback is incredibly valuable to us. It's always rewarding to know when we've made a positive impact. We appreciate your support are we are always here if you need anything.


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Review from S H (Granddaughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.

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Review from M S (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!

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Review from J B (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.

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Review from Deborah W (Niece of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his
needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.

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Review from A C (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5* care.
Sheer professionalism.
Service with a smile.
Friendly and efficient.
Warmth and sincerity.
5* cleanliness.
This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her
staff is impeccable.
Thank you Heritage Care Centre.

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Review from D D (Friend of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.

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Review from J F (Cousin of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is the staff who make the difference in any care home and I wish to thank the staff of Heritage Care Centre for their patience and understanding. This is not an easy job. The older people need a quiet, peaceful and gentle approach and lots of time to do what they can when they can. I appreciate all
that you do for my cousin. Please keep up the good work and continue to show respect for the elderly, they deserve it!

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Review from A W (Friend of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has now been in the Heritage Care Home for 3 weeks.
The staff are wonderful, very caring and attentive.
It's very clean and airy and my friend seems very happy and settled already.
Personal care is very good, my friend always looks clean and fresh.
The dining area is very nice and my friend
is enjoying the meals and tea times.

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Review from Tania T (Niece of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.

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Review from Laura S (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards
all of the residents. My family feel blessed that he ended his care.

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Review from J M (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were kind and considerate to my mum. Friendly and polite.

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Review from Rodney D (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever,
they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.

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Review from Linda F (Husband of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.

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Review from June D (Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.

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Review from Pat M (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the
manager, the personal attention to patients is excellent.

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Review from Patrick W (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. The staff are very kind.

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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Heritage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Heritage Care Centre is calculated as follows: ( (123 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 190 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heritage Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

O'shien

O'shien Salazar

Job Title: Home Manager

Hello, I am O'shien, the Home Manager of Heritage Care Centre.


I have been with MMCG since 2022, I started as a Registered Nurse and eventually took on the Home Manager role early this year. I have been a nurse since 2011.


Frequently Asked Questions about Heritage Care Centre

What types of Care is Heritage Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heritage Care Centre provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Heritage Care Centre have?

There are 72 Single Rooms.

What are the Facilities & Services at Heritage Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heritage Care Centre to the centre of London?

5.0 mile(s) as the crow flies, distance by road may be significantly further.