Heritage Care Centre

30 Gearing Close, Tooting, London SW17 6DJ
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9.7 39 Reviews
  • Heritage Care Centre, London
Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.

All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.

The home is often praised for its friendly and comfortable atmosphere.

On a daily basis, an activity coordinator organises a variety of accessible events, ranging from one-to-one care to trips out.

There is a bar and café on the premises, which is widely used by residents and their families.

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Care Provided by Heritage Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • O'shien Salazar (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Heritage Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,452
    • Self-Funded Residential Dementia Care from £1,452
    • Self-Funded Nursing Care from £1,839
    • Self-Funded Nursing Dementia Care from £1,839

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Heritage Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Limited parking available on site.


Heritage Care Centre Reviews (39)

Total of 39, showing 21-39
9.7

Heritage Care Centre has a Review Score of 9.7 (9.668) out of 10, based on 18 reviews in the last 2 years. Over all time Heritage Care Centre has 39 reviews.

Overall Experience

  • 30
  • 8
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  • 1

Date Published

39
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7
18
21

Review from Patrick W (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. The staff are very kind.

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Review from Brenda B (Resident) published on 2 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staying here. Very nice staff.

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Review from Christine M (Friend of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although always good there is a wonderful improvement since the new manager took over. The nurses and care assistants are all very hard in working with the patients, but what wonderful care they give to each individual patient. I am so thankful that my friend is under your care.

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Review from Mia C (Granddaughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new management have taken responsibility of Heritage, the care home has been transformed immensely. The staff and management are always extremely warm and friendly every time we visit and the compassionate nature that they demonstrate to all residents is remarkable. The care home is always
extremely clean and the food provided is always to an excellent standard. The personal care my nan receives is outstanding and it is clear how happy and comfortable she is at Heritage care home. Myself and my family are truly grateful.

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Review from Vince C (Son of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The recent positive changes put in place by the new management team and staff at the Heritage care home have now returned this lovely care home to a very happy, friendly ambience that once was. I cannot speak highly enough of all the new staff and changes the new manager has put in place and it is a
joy when I visit to see all the residents cared for with the highest of standards and a Happy atmosphere again. Thank you for all your hard work.

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Review from Seamus M (Son of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not agree to have yourself or a relative put into this mice-riddled place. My Darling Mum had an awful 6 months there and I saw mice in her room and other rooms practically every time I visited her despite my constant complaints. Far too much horrible stuff to explain including neglect and
major medication provision issues for which I had to get her Social Worker involved but I will mention that there were mice running around her room and the corridor on Christmas Day which I and my family members had to witness from her window including one that was running around with a carrot in its mouth, you couldn't make it up. My Mum caught COVID there and I had to get my M.P. involved but we managed to get my extremely traumatised Mum moved to a decent, caring, and compassionate Care Home but she passed away peacefully there about a month later. Heritage still tried to charge twice as much as they should have for their "services" which I had to challenge at great length.

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Review from Susan T (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to request a newsletter of some kind is made available to family members.
My mother has been a resident for two and a half years and it has been very difficult for everyone through the lockdown. It is very frustrating to be advised of changes through care staff which can be inaccurate
and misinterpreted by either party.

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Review from Monica L (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not think of a better place for my mum to have spent the last 2 years of her life. The care and affection she has received have been exemplary. All done with respect and affection. Thank you for having taken such good care of her.

Reply from Verna Yap, Home Manager at Heritage Care Centre

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Our sincerest condolences again.


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Review from J W (Daughter-in-law of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the staff at the Heritage Care Centre my mother-in-law is difficult to please and despite this most of the staff and all of the management team have gone over and above the call of duty to meet her exacting demands it's with all instructions like this one there are
a few members of caring staff who are a bit rushed and therefore rough with her but they are the exception to the rule.

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Review from P C (Partner of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my partner two or three times a week. I have always found the staff to be friendly and caring. They take time to make sure each person's needs are met. They are very patient with my partner, whose behaviour ofter presents challenging. The level of care, at the home, is much better than I had
expected, it might be I am pleased with how well my partner who is very special to me is cared for.

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Review from Diane P (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our experience was very good. From the day Mum was admitted we were made to feel welcome from Management, carers and cleaners etc. They all acknowledge Mum by name and are all friendly and nothing is too much trouble.

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Review from Michelle J (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find fault in this care home. I was so concerned when I was advised to place mum in a home, but I need not have been. All the staff are fantastic. The meals are great. The staff all go out of their way to talk to me as well as my mum.

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Review from Michael W (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant care home. Good staff and management seem to care. I would recommend the home to anyone.

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Review from Paul C (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well cared for and looked after. The staff are very caring and proficient. The food is excellent. There is much opportunity to walk and go outside. All the staff are willing to help in any way they can.

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Review from J P (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage is a lovely place to live in. I have stayed in other homes, but nothing is compared to this one.

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Review from Catherine D (Granddaughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They take great care of my nan. Overall standards are clean/tidy. Staff very friendly and make a fuss of my little girl when visiting my nan.

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Review from Daliah E (Granddaughter of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Heritage for 3 years now and from the first moment we stepped in I knew this was the perfect fit for her. The first thing you notice is how clean and well furnished the home is. There is a brightness and genuine warm feel that immediately puts you at ease.
The rooms are
cleaned well daily, the laundry staff do a great job and the chefs provide good meals - I have eaten here myself!
The personal and medical care nan receives is really second to none. Upon arrival I am informed of how she is doing and if any changes have been noticed.
On every visit, she tells of how wonderful the staff are and how well she is treated. The various activities, from Tai Chi to Film Club, keep her feeling involved and contribute to her overall wellbeing. She can go at her own pace and feels comfortable as well as encouraged.
Knowing that the staff have such a high level of care and attention to detail puts my mind at ease when I am not there and the family are truly grateful.

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Review from Gillian A (Day Care) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming atmosphere. Very kind and friendly towards the clients. Very clean. A very happy and family home.


The activity lady of the home is very kind and helpful towards the clients. I would highly recommend this home to other people that need this particular service.


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Review from Nigel D (Friend of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our dear friend of over 34 years has come to reside at the Heritage she has improved cognitively and physically immeasurably.
She is happy and content with her care since moving into the Heritage in November 2017.
My wife and I have also noticed a huge improvement in our friends general well
being.
The staff at the Heritage are always friendly and forthcoming with information and appear genuinely caring. They keep us informed, as next of kin, of any medical treatment or illness our friend has.
Overall the Heritage staff, from management, office staff and carer’s and nurses are pleasant and eager to listen to concerns and actually, where necessary, take action to improve the care of residents.

Reply from Helen Chevallier, Sales & Marketing Coordinator at Heritage Care Centre

Many thanks to Nigel and family for being there to support Heritage Care in all the aspect of care for his friend whenever he is needed. The care has been successful because of their participation, something that we always encourage in this home.


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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Heritage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Heritage Care Centre is calculated as follows: ( (139 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 202 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heritage Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

O'shien

O'shien Salazar

Job Title: Home Manager

Hello, I am O'shien, the Home Manager of Heritage Care Centre.


I have been with MMCG since 2022, I started as a Registered Nurse and eventually took on the Home Manager role early this year. I have been a nurse since 2011.