Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
A W (Niece of Resident)
The care home is always extremely clean and the food provided is always to an excellent standard.
Mia C (Granddaughter of Resident)
The staff are wonderful, very caring and attentive.
A W (Friend of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
No restrictions.
Limited parking available on site.
Heritage Care Centre has a Review Score of 9.6 (9.634) out of 10, based on 18 reviews in the last 2 years. Over all time Heritage Care Centre has 39 reviews.
Review from Patrick W (Resident) published on 3 January 2023
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Review from Brenda B (Resident) published on 2 January 2023
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Review from Christine M (Friend of Resident) published on 20 October 2022
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Review from Mia C (Granddaughter of Resident) published on 26 September 2022
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Review from Vince C (Son of Resident) published on 26 September 2022
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Review from Seamus M (Son of Resident) published on 19 May 2022
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Review from Susan T (Daughter of Resident) published on 8 December 2021
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Review from Monica L (Daughter of Resident) published on 23 June 2021
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Reply from Verna Yap, Home Manager at Heritage Care Centre
Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Our sincerest condolences again.
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Review from J W (Daughter-in-law of Resident) published on 12 March 2020
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Review from P C (Partner of Resident) published on 28 January 2020
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Review from Diane P (Daughter of Resident) published on 4 January 2019
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Review from Michelle J (Daughter of Resident) published on 12 November 2018
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Review from Michael W (Resident) published on 16 October 2018
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Review from Paul C (Resident) published on 8 May 2018
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Review from J P (Resident) published on 8 May 2018
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Review from Catherine D (Granddaughter of Resident) published on 8 May 2018
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Review from Daliah E (Granddaughter of Resident) published on 13 April 2018
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Review from Gillian A (Day Care) published on 11 April 2018
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The activity lady of the home is very kind and helpful towards the clients. I would highly recommend this home to other people that need this particular service.
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Review from Nigel D (Friend of Resident) published on 10 April 2018
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Reply from Helen Chevallier, Sales & Marketing Coordinator at Heritage Care Centre
Many thanks to Nigel and family for being there to support Heritage Care in all the aspect of care for his friend whenever he is needed. The care has been successful because of their participation, something that we always encourage in this home.
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The Review Score of 9.6 (9.634) out of 10 for Heritage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.634 for Heritage Care Centre is calculated as follows: ( (133 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 202 Ratings = 4.634
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heritage Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2022
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Job Title: Home Manager
Hello, I am O'shien, the Home Manager of Heritage Care Centre.
I have been with MMCG since 2022, I started as a Registered Nurse and eventually took on the Home Manager role early this year. I have been a nurse since 2011.