Highbury New Park

127 Highbury New Park, Islington, London N5 2DS
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9.9 48 Reviews
  • Highbury New Park, London
Conveniently situated in Islington, North London, Highbury New Park delivers high quality care and support for older people. They also run a day club designed for older people in the local area.

Residents can enjoy bright and spacious bedrooms, complete with an ensuites, as well as lovely living spaces and additional amenities, including a hair and beauty salon. Outside there is a lovely garden where green fingered residents can enjoy some gardening, or simply watching the visiting birdlife or chat to loved ones.

Offering residential, nursing and dementia care, the team dedicates time to learn about each person they support, enabling them to devise personalised care and lifestyle plans, as well as menus, tailored to their unique needs and preferences.

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Care Provided by Highbury New Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lia Smochina (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highbury New Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Highbury New Park Reviews (48)

Total of 48, showing 1-20
9.9

Highbury New Park has a Review Score of 9.9 (9.902) out of 10, based on 14 reviews in the last 2 years. Over all time Highbury New Park has 48 reviews.

Overall Experience

  • 41
  • 7
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Date Published

48
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Review from J B (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Highbury New Park Care home at the end of November 2024 and from that time his care has always been excellent. The staff are very well led and supported by the manager and her team, and all are most warm and welcoming.
The home itself is very well appointed and equipped,
all the rooms are ensuite, and it is always immaculately clean.
There is a wonderful loving and homely atmosphere, making it a pleasure to visit, and reassuring me that my husband is receiving the best of care.

Reply from Fiona Madder, Home Manager at Highbury New Park

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Katie O (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, brilliantly run.
Myself and my family love the relationships my Nan has with the staff especially staff on her floor. All the staff know the residents even if they are not on her floor.

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Review from S A (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff and carers, very helpful, supportive and ready to answer any questions I may have, caring towards all residents and relatives. Make you very welcome and happy that you get involved when visiting.

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Review from Adrian A (Nephew of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my relative became a resident at this home I found the staff very friendly, compassionate and helpful. I can visit my relative at any time (within reason) of the day. They have allowed me to assist my Uncle in making his time there more comfortable. I always look forward to seeing and speaking
with the staff on duty on visiting.
Kudos, to you Care UK. Keep up the nice work.

Reply from Fiona Madder, Reviews Team at Highbury New Park

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from E O (Niece of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy, I love all the staff and the residents are taken care of wonderfully. We are all treated as family. We are always invited to The events at Highbury New Park, and we enjoy attending to be with our loved ones. We make friends with other relatives and have weekly coffee mornings where
we catch up with staff and other relatives. The staff always contact me to tell me how he is, and when I leave I know he is safe and happy and well cared for.

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Review from Linda B (Wife of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for nine months and I am happy that he is well cared for and his needs are met. Staff have always been kind and supportive, both to my husband and to me, in what has been a difficult situation for my family.

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Review from Matt D (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very reassuring to our family that my father's more complex care needs are provided for. And being able to visit him at any time and know that I will be warmly welcomed is a huge comfort. My conversations with staff and management are professional yet friendly; they understand the difficulties
that families face when someone moves into a care home and support us through the process too.

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Review from Rita S (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my mum is in this care home because they are the nicest carers I have ever met. The manager is so informative, very welcoming, and when we first met her she told us and explained every little thing that the residents and carers do, she is very easy to talk to if you have concerns about
anything.
I love all the carers on my mum's floor, they are very genuine, they are so good with and to the residents, and they know all their needs, what they like to eat, and what they like to do. It's spotless in my mum's room and my mum always looks clean and tidy always. My mum loves it there and seems very happy (Thank God ) they do so much there and everyone always has a smile, I am very grateful my mum is in this particular home.
A massive thank you to all the staff.

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Review from K T (Son of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It all works so well, air of order on walking in, of organisation too. Clean, tidy. Staff are patient and calm, respectful of residents and their needs. It instantly felt and still feels, like the right place.

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Review from S F (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just recently moved to Highbury New Park care home and although she is taking time to settle into her new home she is clearly very happy with her room, the staff and the meals. I have been so impressed with all of the staffing team. They are always available to speak and really helped us
all feel at ease. They are true professionals and demonstrate great care and kindness to all residents. They have taken time to get to know my mum and become familiar with her own routine and they do all this with respect and patience. I feel very fortunate that my mum is in such a safe and caring environment.

Reply from Fiona Madder, Reviews Team at Highbury New Park

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from C E (Wife of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Highbury New Park since May. Since then, he has settled in well. He has been encouraged to progress from wheelchair to walking frame, which has improved his general health and allowed him greater independence. He spent one night in hospital for planned surgery, which was well
organised, with minimum stress. Residents here are treated as individuals, with warmth care and affection. My husband enjoys particularly his room, which is clean, spacious and well appointed, the garden where he feels relaxed, and the fact that the common room is not overcrowded. He looks forward to his meals. It has made a big difference to us as a family to have found such a pleasant, calm and welcoming place and to know that we can be assured he will be cared for with both kindness and efficiency.

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Review from Ian M (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister are extremely happy that Dad is here and being looked after so expertly.

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Review from E B (Sister of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth and caring is second to none. The manager and staff are always willing to go out of their way to support, not only the resident but the whole family of the resident. My sister is settled and much more active since she was placed here. She has made a lot of friends but most of all, I don't
have to worry on a daily basis, when she is well looked after.

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Review from Helen E (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for a month and has settled in well. The staff are friendly, professional and caring, and my father's room is always kept immaculately clean.
We've been very impressed with the management at this care home. We're always welcomed by name, and all of our (many) questions
have been answered. We feel very lucky to have found such a happy home for my father to stay in.

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Review from Gill J (Friend of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived here for five and a half years. He is very happy and always looks well-presented. I visit him every other week. The staff are always friendly and I can ask them how my friend is. He is well looked after and thriving. The activities stimulate him. He has never had an admission to
hospital since he has been here. I am happy with his care and would recommend this care home.

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Review from V M (Niece of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is overwhelmingly positive. All staff are extremely helpful, friendly and knowledgeable. My aunt is very happy at Highbury New Park and as a consequence, I am actively seeking that a second Aunt also joins her at this residence.

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Review from Elizabeth W (Niece of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the home for a few years now, and she has been very well looked after. She is always clean and fed and has a smile on her face when we visit her. Even her nails are painted. The staff are always helpful and so welcoming, and this makes all the difference. The home was recommended
to me, and I know why. Thank you all.

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Review from Anthony S (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The past two years have been very difficult with all the restrictions that Covid caused to be put in place. Highbury New Park did all the could to let my brother and myself see our mother and in the worrying times we were reassured that she was getting the best possible care. The managers and staff
went over and above and we are so glad that our mother was in a safe place with staff that really care for all the residents.

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Review from E O (Niece of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my uncle being in this home. He is looked after very well and is always clean and tidy when I visit. The home is kept very clean and the staff very friendly.

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Review from Bernie C (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here since May 2018, following my mother who was here since May 2016 who unfortunately passed away in October 2020. We have had nothing but fantastic care and service since day one for both my parents.
They have been marvellous accommodating us a family - especially during bereavement.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Highbury New Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Highbury New Park is calculated as follows: ( (147 Excellents x 5) + (16 Goods x 4) ) ÷ 163 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highbury New Park is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Lia

Lia Smochina

Job Title: Home Manager

I started my career with Care UK over 13 years ago, in 2009 as a General Nurse. Over the years I have worked my way through various positions, then became Home Manager here at Highbury New Park in 2016.


There’s a lovely welcoming family atmosphere here, and always a new challenge to solve. When time allows, I enjoy chatting to the residents and learning more about their lives.


Frequently Asked Questions about Highbury New Park

What types of Care is Highbury New Park registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highbury New Park provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Highbury New Park have?

There are 53 Single Rooms.

What are the Facilities & Services at Highbury New Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highbury New Park to the centre of London?

4.4 mile(s) as the crow flies, distance by road may be significantly further.