Highbury New Park

127 Highbury New Park, Islington, London N5 2DS
Submit a Review
9.9 48 Reviews
  • Highbury New Park, London
Conveniently situated in Islington, North London, Highbury New Park delivers high quality care and support for older people. They also run a day club designed for older people in the local area.

Residents can enjoy bright and spacious bedrooms, complete with an ensuites, as well as lovely living spaces and additional amenities, including a hair and beauty salon. Outside there is a lovely garden where green fingered residents can enjoy some gardening, or simply watching the visiting birdlife or chat to loved ones.

Offering residential, nursing and dementia care, the team dedicates time to learn about each person they support, enabling them to devise personalised care and lifestyle plans, as well as menus, tailored to their unique needs and preferences.

Show Highbury New Park on the Map

Care Provided by Highbury New Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lia Smochina (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highbury New Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Highbury New Park Reviews (48)

Total of 48, showing 21-40
9.9

Highbury New Park has a Review Score of 9.9 (9.902) out of 10, based on 14 reviews in the last 2 years. Over all time Highbury New Park has 48 reviews.

Overall Experience

  • 41
  • 7
  • 0
  • 0
  • 0

Date Published

48
7
10
14
34

Review from J H (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highbury New Park care home is an excellent care facility. My mother is always happy, cared for and all her needs met. Management and staff are always available and happy to help with any concerns. As a family we all feel we are extremely happy and lucky we found this care home for our mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis D (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the management are very helpful if I have a problem or question to be answered. I also find that the staff are very helpful with any problems. Overall, I find the care home very good compared to others in Islington.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Highbury New Park care home for some 4/5 years. My brother and I have always been impressed with the care (daily and medical). All staff, particularly the manager and deputy manager, have always been helpful and understanding - most particularly in the recent 18 months with
lockdowns and the Coronavirus pandemic. But all the staff are human and they are, understandably, stressed with the unrelenting pressure. They are tired. An increase in their pay might help. Of course, I cannot comment on food and drink, rooms and activities since there have been many restrictions. I judge it on previous experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William S (Son of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family find the staff at Highbury New Park Care Home extremely helpful and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denis D (Husband of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that this care home takes great care in looking after the residents, and make sure they are as comfortable as possible. We know this pandemic has been very hard for the care homes throughout the country, but I can say that this particular home has reacted to the pandemic with great efficiency.
1st class management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N O (Great-Nephew of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From one day a week daycare to 24/7 residential, the staff have throughout been caring and supportive. My uncle's sad degenerative disease affects not only him but the whole family.
The home has helped and supported us in giving time and information. They are always on hand and ask questions to understand
his life and background, to meet his needs.
In summary, he is safe, warm, fed, clothed, cared for and supported at a time when he needs it most, and we as a family were struggling to cope.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Friend of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcome - very friendly atmosphere, people in charge talk to me and listen and give advice. Residents looked after with loving care, compassion and brought together as a community. Catholic and Anglican service once a month very much appreciated. A wide range of activities meeting the needs of different,
invalid patients.
Many different choices for the residents, plays, songs, TV, everything is celebrated.
A good place to live, domestic staff - wonderful. Feeling of clear hard work. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia T (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received a Highbury New Park was all I expected and far more. All her needs, moods and tantrums were dealt with respectfully and in a most caring way. She responded well due to the staff and most of all, the management who were always available to talk.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Sister of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this care home - the care they provided was exceptional. The staff were always patient and kind to my brother and friendly and welcoming to my sister and I when we visited. I also wish to complement the managers in particular for the group meetings they held with the resident's
relatives which were very helpful. Apart from the dementia, my brother had several health problems but he was always given prompt medical attention. I felt he was very safe in their hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary G (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with my mothers care at Highbury New Park as she is very contented since being there and also she has been free of infection and her appetite has got so much better, excellent all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Albert B (Nephew of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My AUnt has been living at the care home since 2005. We sadly nearly lost her a few years ago, however, due to the fantastic care she received we have just celebrated her 99th birthday. The compassion and care that is shown by the care staff it feels like an extension of our own family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny G (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in residence at Highbury New Park for the last two years of his life. I cannot fault this care home, I found all nursing, management and general staff extremely professional, approachable and very considerate, all of which dealt with my father's wellbeing with the understanding and compassion
I would have treated him myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward S (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely hard working in all the departments of the home. Managers are excellent, knowledgeable and open to communication. I have every confidence in them. The floor staff are angels. Given that long hours and low pay they really give themselves to their jobs, they are kind to resident
and visitors and it is easy to see how much they actually care about their charges.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara A (Friend of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited every Tuesday, Thursday and Saturday for approximately 2 1/2 years. In that time ALL the staff were kind, caring and approachable. They were always willing to listen, take on board anything said that would help make my friend's stay a happy time. The medical care was excellent. When the end
was in sight we were kept informed of any change and all the extra care needed. When the end came it was the family etc that the staff cared for as well as the patient. Thank you does not seem enough, but thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this nursing home is very good. My mother has been here for over two years. She is very happy and I am happy with the care she receives. The activities programme is good and Mum gets involved. My Mum's appetite is not great and the staff do try to get her to eat. Any small thing I have
addressed straight away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret G (Sister-in-law of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very pleasant and what I can see is they are very nice with the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven D (Nephew of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are really good with the residents. What I have seen they cope with some aggressive residents and are very calm in the situation.


I'm pleased with the management in keeping me informed about my uncle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica E (Sister of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my sister received. The staff are excellent and there are no words to explain how pleased I was and thank them all. She was well cared for, for 2 years in this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria C (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Highbury New Park care home for only four weeks.
She was very happy and loved the staff, they loved her she was a great character.
Mum passed away on Monday 30th October and although we were there at the home Sunday all afternoon she was very near end of life we left her
peacefully.
The staff were so caring and attentive to her visitors there Monday afternoon, she passed away at 7.15pm with staff with her, they were fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly M (Grandmother of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is happy, settled here, it's the best place she could ever be. There is always something going on, ice cream days, musical and theatre activities. I would even choose this care home for myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Highbury New Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Highbury New Park is calculated as follows: ( (147 Excellents x 5) + (16 Goods x 4) ) ÷ 163 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highbury New Park is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lia

Lia Smochina

Job Title: Home Manager

I started my career with Care UK over 13 years ago, in 2009 as a General Nurse. Over the years I have worked my way through various positions, then became Home Manager here at Highbury New Park in 2016.


There’s a lovely welcoming family atmosphere here, and always a new challenge to solve. When time allows, I enjoy chatting to the residents and learning more about their lives.