Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Lennox House has a Review Score of 9.6 (9.604) out of 10, based on 13 reviews in the last 2 years. Over all time Lennox House has 24 reviews.
Review from James L (Great-grandson of Resident) published on 8 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from A F (Son of Resident) published on 16 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience.At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team.
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Review from T B (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience.At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Annette H (Daughter of Resident) published on 9 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from D D (Grandson of Resident) published on 12 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
Facilities
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Review from J M (Daughter of Resident) published on 24 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience.At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from T S (Son of Resident) published on 2 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Zoe Larnder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. At Lennox House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Nathan T (Friend of Resident) published on 21 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
Facilities
Care / Support
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Treated with Dignity
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Review from Luisa M (Niece of Resident) published on 14 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Reviews Team, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from M R (Sister of Resident) published on 14 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Reviews Team, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from James B (Son of Resident) published on 19 February 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Fiona Madder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team
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Review from Gary O (Son of Resident) published on 17 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Clifford F (Son of Resident) published on 11 August 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Lennox House
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Lennox House.
Many thanks, the Care UK team.
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Review from Suzanne M (Friend of Resident) published on 25 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Andy S (Son of Resident) published on 5 January 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from H E (Son of Resident) published on 9 November 2021
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Lennox House
We would like to thank you very much for taking the time to write a review for Lennox House. We are pleased to hear that your mother feels our staff are very helpful and we thank you for your positive scores for the care and overall standard of our home. We are aware of your mothers’ personal choices regarding food and are of course always happy to accommodate her likings on a daily basis. We have established a weekly menu with her which gives her freedom of choice and we will be happy to frequently discuss this with her to ensure the menu is consistently suitable. Thank you again
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Review from Lindy B (Cousin of Resident) published on 9 November 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Lennox House
Thank you for your review – I’m so happy to hear your kind words about the home and the good relationships your cousin has made with the team – it’s exactly what we strive for. In regards to the food, we’re very lucky at Lennox House that we have a chef-led team who prepare all the meals in-house with fresh ingredients, so we’re always able to tailor dishes. We always want our menus to be driven by the needs and wishes of the residents, so I’m sure we can discuss your cousin’s preferences with her and the Chef and make sure that the food is suited to her tastes.
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Review from Rose C (Daughter of Resident) published on 4 November 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Tom H (Brother of Resident) published on 3 November 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
We are very happy with the level of care you provide. I must thank you for your time and courtesy to me on the phone. I have found all the
My sincere thanks to you all. Kind regards.
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Review from T H (Son-in-law of Resident) published on 26 September 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.6 (9.604) out of 10 for Lennox House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Lennox House is calculated as follows: ( (136 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.747 Points relating to the number of positive Reviews for Lennox House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4. 13 Positive Reviews ÷ 17.4 = 0.747
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jun 2024
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Job Title: Home Manager
I am a qualified General Nurse and came to the UK after training in Romania.
I chose to work with Care UK as they offer outstanding training, a variety of career pathways, and a friendly, supportive environment, regardless of the role you select.
The desire to help and to actively get involved in the treatment of the patients gives me great fulfilment.
I am now pursuing a degree in Health and Care Management, and I believe that a job in care management is one of the most gratifying careers available.
As a Home Manager, you must be trustworthy, communicative and able to complete a variety of jobs and responsibilities, including acting as manager when needed. I assist the management with making crucial decisions, attending meetings, hiring and training new employees, evaluating business performance, preparing reports, and coordinating across many different departments, which demands excellent leadership abilities.
My emphasis is on the success of the team and ensuring that everyone meets the objectives.
What motivates me is the knowledge that my hard work and determination will lead to greater professional achievement. Respect, compassion, and dignity are key principles in my opinion, and I am accountable for ensuring good practice in person-centred care as well as guiding and supporting this approach in the employees I supervise.
