Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Lennox House has a Review Score of 9.6 (9.604) out of 10, based on 13 reviews in the last 2 years. Over all time Lennox House has 24 reviews.
Review from J M (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from K P (Granddaughter of Resident) published on 26 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S O (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, PA to Marketing Director at Lennox House
Thank you for your review and good scores - we were very happy to read your kind comments about our team and the food at Lennox House. In regards to activities, I'm pleased to say that we have recently extended our lifestyle team with an experienced person to lead the programme - there will be lots of new ideas implemented, but of course if there are any activities that your mother would enjoy, just let us know and we'll be happy to look into it. In terms of cleaning, we do have a housekeeper working on every suite - however, we do realise that some areas do need some work to get back to standard, and we are currently scheduling contractors to help us paint and refresh some rooms. Thank you again for your feedback, and don't hesitate to let us know now or in the future if you have any comments, questions or suggestions.
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Review from Alexander L (Son of Resident) published on 23 April 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Lennox House
Thank you for your review, we were very happy to see your good and excellent scores, particularly for the care and the team at Lennox House. We were a little surprised by your comments about the atmosphere in the home, as this is not reflective of the positive feel we see in the home every day. Please rest assured that our rates of pay are fair and comparable to other providers – we also offer excellent incentives such as our GEM (Going the Extra Mile) scheme and excellent training and career progression. We do cater to all care types at Lennox House, from residential through to nursing and dementia care, so many residents will have very different needs, likes and personalities. For some, they will enjoy group activities and lots of music and stimulation, whilst others may prefer a quieter environment with more one-to-one interaction with the team – we of course go out of our way to cater to everyone, and make sure that every resident is comfortable and cared for in what is their home. Please do let us know if you have questions or suggestions now or in the future, and you are very welcome to pop in at any time for a cup of tea to see more of what we do.
Facilities
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Treated with Dignity
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The Review Score of 9.6 (9.604) out of 10 for Lennox House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Lennox House is calculated as follows: ( (136 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.747 Points relating to the number of positive Reviews for Lennox House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4. 13 Positive Reviews ÷ 17.4 = 0.747
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jun 2024
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Job Title: Home Manager
I am a qualified General Nurse and came to the UK after training in Romania.
I chose to work with Care UK as they offer outstanding training, a variety of career pathways, and a friendly, supportive environment, regardless of the role you select.
The desire to help and to actively get involved in the treatment of the patients gives me great fulfilment.
I am now pursuing a degree in Health and Care Management, and I believe that a job in care management is one of the most gratifying careers available.
As a Home Manager, you must be trustworthy, communicative and able to complete a variety of jobs and responsibilities, including acting as manager when needed. I assist the management with making crucial decisions, attending meetings, hiring and training new employees, evaluating business performance, preparing reports, and coordinating across many different departments, which demands excellent leadership abilities.
My emphasis is on the success of the team and ensuring that everyone meets the objectives.
What motivates me is the knowledge that my hard work and determination will lead to greater professional achievement. Respect, compassion, and dignity are key principles in my opinion, and I am accountable for ensuring good practice in person-centred care as well as guiding and supporting this approach in the employees I supervise.
