Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA
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9.2 47 Reviews
  • Manley Court Care Home, London
Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled. Advanced bookings are available.

Located close to local amenities in a quiet area of New Cross, the home places comfort and residents' happiness as a top priority. En-suite bedrooms provide plenty of space for personal belongings while a bright and pleasant conservatory allows residents to relax or welcome visitors.

Manley Court aims to offer an exciting selection of food to residents catering to individual tastes and requirements. A 'Night Bite' menu is also offered for out of snacks and refreshments.

The dedicated activity co-ordinator at the home creates a varied programme of activities for residents to take part in if they wish. Examples include gardening, baking and arts and crafts, which all take place in the dedicated activities room.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manley Court Care Home.

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Care Provided by Manley Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Gabriela Zackova (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Manley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Manley Court Care Home Reviews (47)

Total of 47, showing 1-20
9.2

Manley Court Care Home has a Review Score of 9.2 (9.209) out of 10, based on 13 reviews in the last 2 years. Over all time Manley Court Care Home has 47 reviews.

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Review from A B (Sister-in-law of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a year since my brother-in-law had to move into Manley Court, when he first moved arrived at the care home, he was in a bit of a sorry state, a good few health issues, bed-ridden and confused. One year he is a different person, he looks so much better, healthier, is now able spend time sitting
in a lovely padded adjustable chair, more importantly he is happy, settled and in a safe environment.
I would like to give a big thank your too a particular member of staff and her Team for the patience they have shown him, the great care they have provide, without their help, support understanding he would definitely not look like he does now, today was a prime example, before we arrived her and team who take care of his needs on a day to day basis , had decorated his room with happy birthday banners, presented him with a cake and sang happy birthday, the daily task they have to undertake is not easy and yet they took the time to put a smile on his face well done Manley Court.

Reply from Lisa Henderson, Customer Care Advisor at Manley Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Brother in law in our care. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Review from P S (Cousin of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am especially pleased with the attention my cousin was given and surprised at the presence and care taken with the activities the residents were invited to join. My cousin only came here on the 3rd of December 2024 from a care home she has been in for many years. (She has been in care all her life).
She settled so well and quickly. The staff are also careful and the activities are a real surprise. She is really happy to join with the other residents and the caring staff. The food is excellent and a great improvement on what she has been used to. The activities ladies must be complemented on their imagination and ideas.

Reply from Maria Ricketts, Customer Care Adviser at Manley Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from S O (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad stayed here for a period of respite (2 weeks) funded by the local authority. This home appeared to be struggling with staff shortages meaning my dad was left alone a lot of the time. During his stay, he was not supported to wash regularly meaning when he returned home he smelled unclean and looked
unkempt.
The wing Dad was placed in was difficult for him to cope with due to some other residents being very distressed due to their advanced conditions i.e. dementia, which made him frightened and struggled to be left.
My Mum struggled to receive contact from the home to get updates on how Dad was doing. He had better respite elsewhere and would not send him back here for respite or care.

Reply from Maria Ricketts, Customer Care Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team so we can discuss this further?


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Review from Verna J (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visiting days I normally arrive early to help assist with Mum as it makes me feel more connected with her and she with me although she is non-verbal. The staff are very nice at all times even when extremely busy. I am glad I chose this care home as residence for my mother.

Reply from Maria Ricketts, Customer Care Adviser at Manley Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We are looking forward to seeing you again.


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Review from Colin B (Brother of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are surprised and impressed with the accommodation at Manley Court Nursing Home, more importantly at the care my brother-in-law is receiving. The staff are brilliant, they undertake unpleasant tasks but still they continue to smile and are extremely patient. Each time we have visited, he's always
well cared for, they even managed to cut his hair and beard, he looked a different person. We mentioned he loved his garden and would spend hours outside, when we went back to visit him, the staff had taken the trouble to move his bed so he could see very clearly into the garden. We came away feeling very reassured he is in safe hands and well cared for.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for your kind review. We hope Manley Court Care Home did everything possible to make the transition as easy as possible for your brother-in-law. We are very happy to hear you can feel at ease with your him in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible and we look forward to seeing you again soon.


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Review from N S (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family friend was transferred to Manely Court Care Home last month. Following several visits, I have been very impressed with the friendly, caring staff and the welcoming environment. The rooms are bright and clean and security for the dementia unit is well-controlled. The management have been helpful
and with a lovely personal touch, a birthday cake was made for our friend on his birthday. Now much more reassured regarding his care. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Manley Court Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your family friend's stay as comfortable as possible.


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Review from J W (Husband of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse in charge and all carers/girls are very good.

Reply from Grace Langfield, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from S B (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly and warm welcome! Such lovely staff on the Lavender Unit! Rooms and common areas always clean and tidy. My father is always clean and has a change of clothes. His beard and hair kept tidy. He is usually out of his room in the lounge or at the least sitting in his room out of bed.

Reply from Eden Tomlinson, Customer Service Adviser at Manley Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Annette L (Friend of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Short term respite care for my brother in law straight from hospital. With great care a bespoke package was arranged . His prospective care was assessed and individual needs addressed. The staff showed care and professionalismMarcia was especially outstanding and helped the family tremendously. Even
though my brother in law can demanding and particular he was accommodated. He enjoyed the food and his hot chocolate.
I was able to visit whenever I wanted and able to see how well the home was. I remain grateful that the home helped us so much. And throughly recommend Manley Court.

Reply from Grace Langfield, Customer Service Adviser at Manley Court Care Home

Thank you for taking the time to leave your review. We are really pleased to hear that Manley Court did everything they could to accommodate your Brother-in-Law with our care and made that transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Moira R (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Manley Court Care Home on the 28/7/23. I visited that afternoon and she was relaxed and already settled in. Her room is large and airy and clean, staff were extremely helpful, a good atmosphere. I visited again today for her birthday and she really is looking so very well, is much
calmer than I've known her in a long time. I'm pleased with everything so far. Thank you.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care and we hope Manley Court care home did everything possible to make the transition as easy as possible for her. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from J H (Stepson of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepfather stayed in the Hibiscus ward giving us two weeks of respite. It was far better than expected. The staff very attentive and welcoming. The facility was clean. He even enjoyed the food. Medical care was also top-notch.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for your kind words. It is always nice to hear words like “very attentive” and “welcoming” being used to describe our care. Hopefully, you will go away from this feeling like your stepfather received the best possible care.


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Review from O L (Son of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Manley Court for a few years now and we have been very pleased with the treatment which our mom has received. Her health has improved incredibly and every time we visited, it was obvious she is well looked after. Mummy's relationship with the staff and vice versa means she has found
a home from home. We are very pleased with the care mom receives at Manley Court.

Reply from Fran Donno, Customer Service Adviser at Manley Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are happy to know that your Mum's health has improved due to the amount of care that we have for our residents. We are pleased to hear that you feel like part of our Manley Court family and we hope to continue providing your loved one with the best possible care.


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Review from Karen D (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last two and a half years at Manley Court before passing away in November. Although she had dementia she settled in very well, she adored one carer who always called her mama, which my mum loved. When she was in her last days I was made to feel that nothing was too much trouble.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are very happy to hear you felt at ease with your mum in our care. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Sharon G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for five years and the whole team has been great, she has been very well looked after here. My mum was in another home before this one which was terrible, we were so happy to have this fantastic place for our mum. One nurse, in particular, is wonderful.

Reply from Grace Langfield, Customer Service Adviser at Manley Court Care Home

Thank you for leaving your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything else we can do to make your Mum's stay as comfortable as possible.


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Review from D C (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love the care that the staff have given to my mum. They are very friendly and helpful to her.

Reply from Rebecca Kellegher, Customer Service Adviser at Manley Court Care Home

Thank you so much for your kind words. We hope to continue providing your loved one with the best possible care.


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Review from Elena P (Partner of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has just returned home after 10 days of excellent care at Manley Court Care Home. Naturally, I was anxious to find the best possible care for him, so when a close friend told me that her mother had spent the last year of her life happily and comfortable there it was the obvious choice, and
it couldn't have been a better decision. My partner was treated with kindness and respect at all times. The nurses seemed to go out of their way to please him, going above and beyond their duty, I am really grateful to them.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Thank you for choosing Manley Court for your stay.


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Review from H W (Partner of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manley Court Care Home is a wonderful place to put your family, if you are looking for a home for them. At first, I did not think much about it, but I said to my friend 'lets give it a go', and we did, thank god we did, cause we have never looked back. We now enjoy every bit of it and my partner is
very happy at Manley Court. Through my experience in Manley Court and if my partner had stayed where he was before Manley Court, he would have been dead by now, no joke.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that your partner is happy in our home and that you are happy with the care he receives. Please let us know if there is anything we can do to make your partner's stay as comfortable as possible.


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Review from Deborah B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and look after my mum really well.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum is cared for well in our home and that you feel our staff are friendly. Thank you for choosing Manley Court for your mum's stay.


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Review from A G (Regular Volunteer) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home regularly to take a service of Holy Communion as well as doing 1 to 1 visits in the resident's rooms. All this is facilitated by the staff who oversee residents' activities. The staff not only greatly assist my visits, but also are models of the respectful loving care of the people
I meet. Their work is not always easy, but I have never seen them flustered or irritated. I have recommended the home on two occasions to members of the congregation but sadly on both occasions, the home was full. With lockdown, their safety measures have been exemplary.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback and your recommendation. We really appreciate you taking the time to leave us your comments.


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Review from R S (Nephew of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The interview was quite informative and useful. To know what the plans are for the future was useful and hopefully, as we all move forward, we can start visiting again on a regular basis.
The team at the home are always available to help with any issues that arise and are most helpful with everything
that is needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback about the recent meeting. We also look forward to being able to welcome you back in more regularly and to providing the new activities schedule going forward. Thank you again for taking the time to leave your review.


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Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Manley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Manley Court Care Home is calculated as follows: ( (91 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 149 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.706 Points relating to the number of positive Reviews for Manley Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 12 Positive Reviews ÷ 17 = 0.706

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Mar 2025

Manley Court warmly welcomes those over 18 with complex rehabilitation needs as well as the elderly seeking nursing, residential or dementia care.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Manley Court Care Home

What types of Care is Manley Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manley Court Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Manley Court Care Home have?

There are 85 Single Rooms.

What are the Facilities & Services at Manley Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Manley Court Care Home to the centre of London?

4.7 mile(s) as the crow flies, distance by road may be significantly further.