Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA
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9.2 47 Reviews
  • Manley Court Care Home, London
Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled. Advanced bookings are available.

Located close to local amenities in a quiet area of New Cross, the home places comfort and residents' happiness as a top priority. En-suite bedrooms provide plenty of space for personal belongings while a bright and pleasant conservatory allows residents to relax or welcome visitors.

Manley Court aims to offer an exciting selection of food to residents catering to individual tastes and requirements. A 'Night Bite' menu is also offered for out of snacks and refreshments.

The dedicated activity co-ordinator at the home creates a varied programme of activities for residents to take part in if they wish. Examples include gardening, baking and arts and crafts, which all take place in the dedicated activities room.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manley Court Care Home.

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Care Provided by Manley Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Gabriela Zackova (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Manley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Manley Court Care Home Reviews (47)

Total of 47, showing 21-40
9.2

Manley Court Care Home has a Review Score of 9.2 (9.209) out of 10, based on 13 reviews in the last 2 years. Over all time Manley Court Care Home has 47 reviews.

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Date Published

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Review from K S (Daughter-in-law of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has only been during COVID and lockdown. Staff are very approachable. My mum-in-law seems happy and clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your review. Please let us know if there is anything else we can do to make Mum as happy as possible in our care.


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Review from Jane W (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well and her room is clean.
Staff are very approachable and polite.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your review. We are glad to hear your mum is settled. Please let us know if there is anything else we can do to make her as comfortable as possible.


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Review from Shelia M (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the staff and management. If you have a problem, it gets sorted out straight away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback. We are glad to hear that you are happy with the care your loved one receives at Manley Court.


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Review from I S (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the home and services.
Very helpful and friendly staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for taking the time to leave us your review.


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Review from Dwight W (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did my test, got in!
Staff were very welcome. Dad seems happy and healthy. COVID restrictions were followed. I was encouraged to wear my mask.
Carers were very attentive and they were constantly checking to see that dad was ok.
My dad is in good hands.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your dad is in good hands at our care home and that he is happy. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from E D (Partner of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in the nursing home for nearly 2 and a half years and my experience through those years has been like a roller coaster. We had meetings and enjoyed that moment that everybody had to voice their problems and I think the nursing home had improved a lot since then. My only comment is
still the laundry - and that lots of my partner's clothes has been missing. But overall care, they worked very hard and I thank them a lot.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Manley Court Care Home

Many thanks for your review. We do our best to keep relatives and friends up to date with the homes and let people voice their opinions. I am sorry though, to hear about the laundry issues and will be in touch with the home to raise this concern.


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Review from Mark H (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father became a resident in December 2020 So it's not been long, but we have noticed a change in him already happy and smiling. He loves the staff who are so friendly. We have been able to Facetime with him to chat once a week. Nothing is too much trouble for the staff, I have no worries about my
dad, I know he is well cared for in the best place. Hopefully, I will be allowed to visit him in the future when we are back to normal.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your dad in our care.


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Review from Lee S (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother went into care this March, and we have not been able to enter the care home.
All the staff have been great. My mother has a ground floor room so I am able to see her through the window, which is wonderful during these unprecedented times. My mother looks good and is looked
after extremely well.
Well done to all the staff including all kitchen staff and everyone who looks after my mother. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor at Manley Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Pat W (Wife of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing care is very good in Manley Court and staff are all friendly and welcoming. They are also caring, kind and show respect, patience and diligence, even when patients/residents can sometimes be difficult. The home is clean and fresh and residents' rooms are well maintained. Food is generally varied
and nutritious, although the difference between fork-mashable and pureed food is not always appreciated. Pureed food, in general, seems rather bland. The few activities I have seen tend to be unimaginative and somewhat limited, although outings have proved popular. It is appreciated that residents with dementia are sometimes difficult to involve in activities, so perhaps need to be encouraged more as appropriate. As with many homes, laundry can be problematic and items, even when named, frequently go astray. The home is trying to address this. In all, patients/residents are safe and comfortable, and relatives are kept well informed.

Reply from Greta Narbutaityte, Customer Adviser at Manley Court Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Rose A (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well taken care of each time I ever visited. Staff were very polite, respectful, kind, never in a hurry and appeared to love their job. The manager and staff are very professional. They all respect data protection. The home is very neat, my friend's room was very neat, she had nice music
which she was humming along to. Staff took care of her sore. Staff were very friendly and polite to visitors. I recommend this facility as 5*.

Reply from Greta Narbutaityte, Customer Adviser at Manley Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Karen C (Great-Niece of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd like to thank all of the staff at Manley Court for taking care of my Great Uncle for more than one year. They have been very hospitable and accommodating to any needs and queries.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review of Manley Court Care Home, we are pleased to hear that your Great Uncle is being well cared for here. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.


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Review from Victoria A (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent six years in Manley Court. The staff were very friendly and respectful to both my Mum and the family. The mouth and skin care were excellent. Though my Mum was bed bound for the six years she spent within the care home there was no case of bed sores.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review of Manley Court care home. We are pleased to hear that you have had a positive experience of the home and the staff that cared for your Mother. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.


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Review from S H (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially extremely anxious about my mum entering the care facility as there is so much negative press around this. However, I found the staff at Manley Court so caring and so professional. My mother is a dementia sufferer and so not the easiest of persons to deal with. However, the staff have
shown her so much care and respect. She settled very quickly. It has been a pleasure of her to be here.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review. We appreciate your comments made of the home and the staff working there. We are glad that your Mother has settled well at Manley Court and she is being well cared for during her stay. Your comments will be shared with the care home's manager. The Bupa Customer Care Team.


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Review from P N (Cousin of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coming from a previous home I did not know what to expect. But I find the carers warm, very friendly, caring and answer all my questions. The room is very clean and spacious. Their treatment of my family is very caring, her hygiene is so much better and her appearance is much brighter and happier since
she has been there. When I visit its been much joy and relief to see how happy she is being there.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Wayne W (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best and greatest care and staff. My father left hospital and was placed in Manley Court. First off, the manager made that possible and was so professional and down to earth. Then the carers on Hibiscus Ward were so caring and loyal to the elderly, my father was taken care of very well, very well fed
and supported. It was amazing for the few months he was there, compared to his old place.
The staff are heaven sent, thank you!

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that father was so well cared for while he was in our care.


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Review from N G (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into the home and made very comfortable. All the staff were very kind, caring and friendly.
The home was very accommodating to all her needs.
We would like to thank all the management and staff for taking such excellent care of my mother during her short stay while I was able
to have respite.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. I'm so pleased to hear how well cared for your mother was while in our care. It is the little things like a smile and a little bit of reassurance that makes all the difference.


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Review from Y F (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at this home for 20 months and throughout this time, I found the care staff excellent. Myself and my family always felt welcome and 'at home' when we visited and my mother was happy and made to feel important.
I would highlight the following:
- My mother's hygiene was always
of a high standard
- Staff members made relationships with my mother, not just care
- The fees for the notice period following a death should be reduced - a room fee only as care is not provided
- Do not hand this review form to family at the crematorium - insensitive!!

Reply from Jayne Duck, Customer services administrator at Manley Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate all your comments about our home. Going forward I will speak to the manager regarding the review cards.


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Review from Kate M (Sister of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, helpful, caring and polite. The home is clean.
The whole thing put together is excellent.
Well managed from my point of view and from what I can see from my observation.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Hyacinth R (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum required 1:1 care due to the nature of her dementia. This is her second time at this care home and whilst visiting she appears calm and has settled in. There is still the potential to wander but this has been curtailed due to the one to one care she has been given. Mum sometimes needs lots of encouragement
and patience to do day to day tasks. The care home has an understanding of this and now knows her very well. I hope this relationship continues in the future.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from David G (Brother of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Manley Court Care Home for seven years. During that time, she made many friends amongst the staff and also the other residents and their visitors. My sister soon began to look upon Manley Court Care Home as her natural home and was very happy there. During her time at Manley
Court Care Home, they were never any serious issues and my sister was extremely well looked after.

Reply from Simone Berkeley, Customer Service Advisor at Manley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Manley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Manley Court Care Home is calculated as follows: ( (91 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 149 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.706 Points relating to the number of positive Reviews for Manley Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 12 Positive Reviews ÷ 17 = 0.706

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Mar 2025

Manley Court warmly welcomes those over 18 with complex rehabilitation needs as well as the elderly seeking nursing, residential or dementia care.


Awards / Recognitions (7)

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