St Mary's Care Home

3 Tooting Bec Gardens, Streatham, London SW16 1QY
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9.9 46 Reviews
  • St Mary's Care Home, London
St. Mary’s Care Home is a privately owned 86-bed purpose-built care home, located in a quiet setting off a residential road in Streatham, South London. The Home provides specialist nursing, residential and dementia care.

All bedrooms are tastefully and comfortably furnished with television, telephone points and 24-hour nurse call system – many are en-suite, some with showers. Residents are encouraged to personalise the bedroom.

Food is cooked freshly on site by the in-house chefs and meals are served either in the spacious dining room, within each wing, or the residents’ own room as preferred.

The home boasts a reminiscence room, a hairdressing salon, a sensory room, 2 private gardens and its own cinema and a residents' pub.

St Mary's runs a varied activities programme for the residents, managed by two coordinators, using the courtyard and garden when the weather is good.

Established in 1931, initially to care for nuns from the adjacent church of the English Martyrs, some of the walls of which form part of the much-extended home, St Mary’s has a beautiful private chapel for services and private prayers.

In January 2022 the Care Quality Commission (CQC) gave St Mary’s a 'good' inspection rating across all five categories and overall.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • St Mary's Care Home
  • Person in charge
  • Priscilla Chibanda (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £1,900
    • Self-Funded Residential Dementia Care £1,750 – £1,900
    • Self-Funded Nursing Care £1,750 – £1,900
    • Self-Funded Nursing Dementia Care £1,750 – £1,900
    • RESPITE Self-Funded Residential Care £1,750 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,900
    • RESPITE Self-Funded Nursing Care £1,750 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,900
  • (these prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits available, Lateral flow Test required and Testing available on site in POD.


  • Parking

  • Private Parking available on site


St Mary's Care Home Reviews (46)

Total of 46, showing 21-40
9.9

St Mary's Care Home has a Review Score of 9.9 (9.921) out of 10, based on 20 reviews in the last 2 years. Over all time St Mary's Care Home has 46 reviews.

Overall Experience

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Date Published

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Review from Maureen M (Resident) assisted by family/friend published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the entire staff at St Mary's Care Home to have the well-being of the residents as their top priority at all times. I see residents valued and supported with kindness, patience and happiness. The wide range of activities offered brings immense pleasure to residents. The care home and the rooms
themselves are beautiful, as are the smiles of the ever-helpful staff. I have no hesitation in wholeheartedly endorsing this care home.

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Review from Michael W (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience at a very difficult time. The placement officer and office team were very friendly and helpful. The care staff are attentive and respond quickly to mum's needs. Would definitely recommend.

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Review from S C (Resident) assisted by family/friend published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here nearly two years and feel comfortable here. I enjoy the afternoon activities where I get to socialise with other residents.

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Review from Maria C (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier as a daughter to see my mum very happy and settled down. The staff are amazing, hardworking, friendly, kind and always willing to help. The staff are always there to help the residents in any situation. It's a difficult job to do, but here in St Mary's, they all work together and
as a team. This is the second care home my mum is in. Mum is 83 years old with Alzheimer's; this will be the last home. This home is the best of the best, and I am happy for my mum to be here.

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Review from Marva S (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Very supportive of my mother. Always willing to go the extra mile. During meal times, there are always staff to assist those who are leasable to feed themselves. Excellent social activities, which go a long way to stimulate residents. Excellent social "get-togethers"
for residents and their families. Linen is always clean, and rooms are tidy. Management provided extra support.

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Review from G C (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very pleasant - like home-from-home. Staff are always willing to help with anything you may need.

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Review from Andrew H (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management accommodating in any requests I may have. The staff on my ward are extremely friendly and helpful in any need I have. The facilities are clean and very well maintained; from the other ones I viewed before this one, this one is by far the best for care and meeting the needs
of its residents.

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Review from Neil S (Son of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been given the best care possible. Every member of staff is polite and very welcoming. Nothing is too much trouble. My family and myself cannot speak more highly about our whole experience at St Mary's. Absolutely outstanding!

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Review from Seamus M (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away at Saint Mary's in March 22. Briefly, she had 6-months of hell in her previous "care home", which traumatised her (and me); she was treated with proper, dignified care by the staff and management of Saint Mary's. Whilst she couldn't appreciate that, I'll always be grateful and feel
blessed that she spent her final days on this planet.

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Review from Rudy A (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the admin and nursing staff very friendly, approachable and always willing to assist. My mother's room is very airy and welcoming. The nursing staff is always pleasant. She enjoys her meals and loves having tea in the garden on sunny days. We both enjoy the musical entertainment on Tuesdays.

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Review from Agnes M (Wife of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband came here, we did not know what to expect. The staff and the carers were so lovely, couldn't have wished for a better care home for him. It is just like an extended family for me and my husband, and everyone is so helpful. Cannot do enough for their residents and lots of things to do
to keep us all happy.

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Review from L L (Daughter of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's takes the trouble to provide a lovely, caring environment for all the residents. Each person is treated with dignity, respect and kindness. The staff are very helpful and go out of their way to make the days fun, interesting, and as inclusive as possible.

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Review from Patrick W (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum has come to St Mary's her health, physical appearance, and mental well-being has improved so much. The staff at St Mary's are thoughtful, caring, and are so accommodating. My Mum is so happy now and I put this down to the amazing care she gets at St Mary's. Thank you so much.

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Review from Dan N (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown, the staff have been wonderful throughout. Each patient is treated as their own mothers or fathers - my mum couldn't have been in a better environment for her well being. The rooms are kept tidy and smell decent. They are never any mad rushes to clean the rooms or my mum because
they don't know when I am visiting. I can come at any time, everything is spick and span. Well done to all the staff.

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Review from Veronica B (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at the home are fabulous, very caring and attentive. The home is clean and today; the garden is well kept.
During this lockdown, management and the whole team of staff have been second to none in their care of all the residents and service users.
This is an excellent home and
would definitely recommend to friends and family.

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Review from M M (Wife of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came into this care home from hospital during the pandemic. He has been here for over three months. he has been well looked after in difficult circumstances relating to the virus we are very grateful to all the staff for everything they do.

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Review from J Y (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been here (8-months), my sister and I have been so comforted to know that he is so well looked after. Thank you to all the staff!

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Review from V A (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found staff friendly and watched how one carer connects and interacts with residents. Nurses, carers and office staff are very friendly and helpful.

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Review from Pamela D (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's is 5 stars plus. Is an excellent nursing/care home. The staff are all professional and also very kind. Nothing is too much trouble for any of the staff. All are very helpful.

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Review from I G (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon my father's admittance, I have been extremely happy with his care.
He has been treated with dignity, the staff are very caring, polite and understanding with their clients.
The activities offered are excellent.
Staff continue to help all service users remain engaged within the setting of the
home.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for St Mary's Care Home is calculated as follows: ( (221 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 239 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Clarissa

Clarissa Valerie

Job Title: Clincal lead

Joined: 2017

Clarissa has been part of the St Mary's family for over 6 years. She is entirely devoted to maintaining the welfare of
every resident at St Mary’s. Her empathetic nature and professionalism are unmatched. Which enables her to
provide not only the best physical care but also, very gentle and compassionate care.


Karen

Karen Davies

Job Title: Placement Officer

Joined: 2020

Karen joined our team in 2020. Her previous role was as a
Discharge Officer for the NHS at St George's Hospital. Her prior experience has equipped her well for her career at
St Mary’s. Her role is to ensure new and existing residents have a smooth transition into the home as well as
supporting families and residents throughout their stay.


Priscilla

Priscilla Chibanda

Job Title: Home Manger

Joined: 2018

Priscilla has vast experience in the care industry, with over 40 years of Nursing expertise under her belt.
She has previously served in directorial and management
positions at other care homes. Her main objective is to ensure that the highest standards of care are continued to be met within the home.