Marlborough Court Care Home

7 Copperfield Road, Thamesmead, London SE28 8QA
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9.3 46 Reviews
  • Marlborough Court Care Home, London
Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment.

Residents benefit from a comfortable and welcoming environment, including cosy bedrooms and wonderful outdoor spaces. The team arrange activities each day for residents to get involved with, ensuring there is always something to look forward to.

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Care Provided by Marlborough Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maribel Pascual (Manager)
  • Admission Criteria
    • 65 years +
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1990

Funding & Fees Guide for Marlborough Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Marlborough Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Marlborough Court Care Home Reviews (46)

Total of 46, showing 1-20
9.3

Marlborough Court Care Home has a Review Score of 9.3 (9.287) out of 10, based on 22 reviews in the last 2 years. Over all time Marlborough Court Care Home has 46 reviews.

Overall Experience

  • 28
  • 15
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Review from Andrew H (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the carers on the top floor they went above all expectations for my dad he was 81 today. They decorated the room for him with balloons and happy birthday banner behind his bed. I can't thank them enough, well done.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

We are grateful for your review and kind feedback. We are all so pleased you and Dad could enjoy his special day together and will pass your comments on to the all the team. Thank you Maribel.


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Review from N M (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with Marlborough Court Care Home, not only is the place a very lovely building, with lovely grounds, garden, and car park. The Marlborough staff are an amazing, hard-working team who really seem to show amazing empathy and care to its residents, including my Father. My Father also holds
the staff in high regard, he says the nurses and staff are all so kind and caring and always checking to see if my Father is ok. Truly grateful.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

We are delighted to hear that you are pleased with our home facilities as well as your father's care. Our staff will be happy to hear your father views them as kind and caring. Thank you for this wonderful feedback. Best Wishes.


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Review from W B (Friend of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear friend is a resident at Marlborough Court where I encountered one of the nurses. I find him very helpful and informative, nothing is too much trouble. My friend can be difficult but he understands. Thank you.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for this positive feedback about one of our staff members. We will pass on your lovely words. Best Wishes.


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Review from Tony A (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my dad was only with you for 5 days before being taken to hospital and sadly he didn't recover to come back. However, in that time he was treated with care, dignity and respect and I thank the staff warmly for all of their help.
Special thanks to the staff for their help and support.
Thank you.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your kind words and we're honoured to have been able to support both your dad and your family during that time.


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Review from Tony W (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. Nice location and garden, with views of the river. Food looks and smells good and reasonable size portions. Some rooms need a bit of TLC, but they are clean and well-kept. I have been offered both drinks and a meal while visiting, which is really nice. We get
the occasional call with updates or questions, which again is really nice.

Reply from Maribel Pascual, Care Home Manager at Marlborough Court Care Home

Thank you for your kind words and feedback. We're delighted to hear that you've had a positive experience.


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Review from Y B (Friend of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bed sheets messy with faeces.
The staff was very nice from what we saw.
Short time there so can't comment on food etc as not seen.
Maybe little music in the background in the room where guests and those staying there can sit, know from my friend he likes music, we found him sitting there with zero
to do, see or listen to.

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Review from Yvonne G (Friend of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From a phone call the previous day everyone was friendly.
We arrived to a smile and a very helpful member of staff, she showed us where our friend was and then went to get another chair. All settled she then asked if the resident would like a cuppa followed by asking us, in came not only a cuppa but
a little packet of biscuits each we were very grateful as we had had a one and half hour bus ride. We were there over lunchtime so asking our friend if she wanted unfortunately she didn't want any but we were then asked if we would like a sandwich, we declined but were grateful to be asked.
We only spent a little while with our friend as she obviously very tied and just kept dropping off to sleep, so when leaving again we saw cleaners laundry staff and again all with a smile.

Reply from Maribel Pascual, Care Home Manager at Marlborough Court Care Home

Thank you so much for your thoughtful review! We're delighted that your experience was positive.


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Review from David F (Husband of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues or concerns, happy with the care.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your experience of our home.


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Review from Sandra D (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here my care and the carers have been wonderful, with exceptions. The carers have been so lovely, and cheerful, listened to my problems, through my tears and have made me laugh and made me feel important and that I matter. They have looked after me so very well and I truly appreciate
all the love and care afforded to me.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you so much for your heartfelt review. It is our pleasure to care for you.


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Review from Robert S (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good, pleasant and understanding. They do a good job and my dad is in good hands. They're very nice to me and we have excellent communication and have a laugh too. All the staff here are a credit for what they do and I appreciate their help.

Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience and your feedback of our wonderful team. It is our pleasure to care for Dad. Warm regards.


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Review from Billy B (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received amazing care from the staff here. I know from experience can be quite a difficult lady to deal with and at this time she has entered her final days, I can't compliment the staff enough they have such a difficult thankless job to do. My mum has been well looked after and she is really
taken with two particular staff members, thank you so much for caring for her in her final days.

Reply from Dev Lallchand, Care Home Manager at Marlborough Court Care Home

We are honoured to have been able to support her and your family during her final days, and we will pass on your compliments to the team members who have made a special impact. Thank you for trusting us with her care.


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Review from Bethany B (Granddaughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been amazing with my gran, couldn't fault them at all, just wish they had an on-site doctor. I am so grateful for everything they are doing with my gran to make her feel more comfortable! Thank you all so much.

Reply from Dev Lallchand, Care Home Manager at Marlborough Court Care Home

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care your gran is receiving. Our team is dedicated to making every resident feel as comfortable and supported as possible.


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Review from Sarah C (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is for a carer on the first floor who has been of great help with settling my mum into the home. She continually assured both Mummy and me that all would be well. She always had a smile and was willing to help with Mummy no matter what was going on. When Mummy was not well and the ambulance
was called, she was by her side. She really cares and has empathy for the residents.

Reply from Dev Lallchand, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your positive experience with our carer on the first floor. We are delighted to hear how much she has helped your mum settle into the home and provided continuous support and reassurance to both of you. Your kind words will be shared with her and the rest of our team. Thank you again for your thoughtful review.


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Review from Duncan H (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home always presented well, clean and friendly.

Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Hello, thank you for your positive review. We're delighted to hear that you find our care home consistently well-presented, clean, and friendly!


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Review from Loraine G (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Marlborough Court. She is happy and cared for by all the staff.

Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Hello, thank you so much for your kind words! Best regards.


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Review from David M (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel profound relief to know that my mother is in the hands of staff who are exceptionally kind, thorough, competent and friendly. Marlborough Court is comfortable, clean, bright and well-maintained. A secure care home with a positive and welcoming atmosphere. I would definitely recommend it to anyone
with vulnerable elderly parents who can no longer take care of themselves.

Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Thank you so much for your kind words! We truly appreciate your feedback and support. We'll continue striving for excellence.


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Review from Joanne J (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Marlborough Court for six weeks before she passed away. The care and attention she was given by all staff was amazing. Such love and care was shown to her and her final days were so peaceful. I can't thank all the staff enough - having my mum in the care of such wonderful people gives
me great comfort. Thank you from the bottom of my heart - you'll never be forgotten.

Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience. We're deeply touched by your kind words. It means a lot to us that your mum received such loving care during her time with us at Marlborough Court Care Home. Your gratitude brings us great comfort, and please know that your mum will always hold a special place in our hearts. If you ever need anything, please don't hesitate to reach out.


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Review from B H (Nephew of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been first class. All the staff have been so caring and always put the resident first.

Reply from Alejandro Reytor, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your feedback with us! We greatly appreciate your kind words!


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Review from A W (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Some carers not showing care and compassion, night nurses and carers are worse. Clothing missing that has never been replaced. My husband having to wait 45 - 60 minutes after pressing his call resulting in bed sores getting worse. The food is disgusting, not nutritional, no care in quality or preparation.

Reply from Jemar Legister, Marketing and Design Executive at Marlborough Court Care Home

We appreciate your feedback and are genuinely sorry to hear about your concerns. We would like to discuss your concerns further to address the issues raised. Please feel free to contact our management team directly on 0208 3117 972. If you would like to make a formal complaint, please contact complaints@goldcarehomes.com. Thank you for bringing this to our attention, and rest assured, we are committed to making necessary improvements to our services.


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Review from Ruth D (Wife of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Marlborough Court for a year now and seems settled. I have found the staff very helpful and approachable. I have seen my husband interact with the carers, which is nice to see.
All in all, I am quite satisfied with the care my husband is receiving.

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Current Review Score: 9.3 (9.287)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.3 (9.287) out of 10 for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.287 for Marlborough Court Care Home is calculated as follows: ( (141 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) + (12 Very Poors x 1) ) ÷ 254 Ratings = 4.287

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.


Awards / Recognitions (9)

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

Achievement and Improvement Award 2019

Recipient: Gold Care Homes

Date: Wednesday 27 Nov 2019 More details

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Meet the Team (1)

No image found

Maribel Pascual

Job Title: Care Home Manager

Joined: 2024

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.


Frequently Asked Questions about Marlborough Court Care Home

What types of Care is Marlborough Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marlborough Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Marlborough Court Care Home have?

There are 83 Single Rooms.

What are the Facilities & Services at Marlborough Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marlborough Court Care Home to the centre of London?

11.7 mile(s) as the crow flies, distance by road may be significantly further.