Meadbank Care Home

12 Parkgate Road, Battersea, London SW11 4NN
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7.8 54 Reviews
  • Meadbank Care Home, London
Meadbank Care Home offers a range of tailored care plans for residential, nursing and dementia short and long term care stays. The experienced care team provide a high standard of personalised care with a warm and friendly approach.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Meadbank is set within landscaped grounds which feature a spacious seating area and a delightful courtyard. Inside, accommodation includes comfortable bedrooms with en suite bathrooms, flat screen TVs and a 24-hour call system.

The London Bridge Suites are a perfect oasis of calm for those in need of rest and relaxation. They're situated in their very own private building with a lovely entrance, just a stone’s throw from the main care home. Inside, residents can expect their own en suite shower room, a spacious bedroom with a lounge/small kitchenette and views of the beautiful gardens from most rooms. There's also space to relax in a choice of communal lounges and dining areas and parking is available just outside.

Fresh food is used to make nutritious meals every day and homemade cakes are also prepared daily. Snacks and drinks are always available throughout the day.

As well as regular activities such as gardening, cooking and gentle exercise sessions, residents can take part in regular trips to local places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Meadbank Care Home.

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Care Provided by Meadbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 176 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sachin Rajkumarsingh (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (176)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Meadbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Meadbank Care Home Reviews (54)

Total of 54, showing 21-40
7.8

Meadbank Care Home has a Review Score of 7.8 (7.795) out of 10, based on 9 reviews in the last 2 years. Over all time Meadbank Care Home has 54 reviews.

Overall Experience

  • 27
  • 18
  • 6
  • 1
  • 2

Date Published

54
0
6
9
45

Review from P H (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring, especially through the pandemic with initiating video calls once a week,. Mum always appears to be happy at the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Meadbank Care Home

We appreciate you taking the time to leave us your comments. It is always lovely to hear our staff described as friendly and caring. Please let us know if there is anything else we can do to make your mums stay as comfortable as possible.


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Review from Anthony D (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father ended his days at Meadbank Care Home, and so we installed my mother for about 18-months, and she was very happy at Meadbank. All good.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Meadbank Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.


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Review from B S (Partner of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient but also sympathetic, sensitive care.
Staff at all levels are supportive and helpful, including in the kitchen. Communication between us and management is very positive.
Thanks.

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Review from Darren J (Grandson of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With everything that has gone on it’s always emotional. I am writing this review with an open mind. The truth is the staff are amazing, a few hold their nerve very well and that can come across as stern, but the staff have done what they could. I can't speak for all staff members but the few we encountered
were great. Special thanks to two members of staff in particular. They were wonderful, peaceful and gracious in their movements. I am grateful that they were with my nan when we could not be. Thank you.
Have to say night team need more work.

Reply from Greta Narbutaityte, Customer Advisor at Meadbank Care Home

Thank you for trusting us with your grandmother's care, we really appreciate the praise.


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Review from S R (Next of Kin) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was unwell, confused and suffering from delusions. The kindness of all of the staff has been a most effective healing tool, allowing a return to normal life. It is difficult to deal with people who are confused, not only by their new surroundings but also because of an altered mental state.
In this case, it produced fear and aggression. The staff remained kind even when some of his remarks were unintentionally racist. They won my affection and respect.

Reply from Greta Narbutaityte, Customer Advisor at Meadbank Care Home

Thank you for such kind comments, we really appreciate the feedback.


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Review from P W (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well cared for during my short stay. The staff most kind and helpful. Thank you all so much.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Tahnk you for leaving such a lovely review. We hope to see you again in the future.


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Review from L D (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has advanced Alzheimer's. I needed respite care and I was unable to cope and sleep. My husband is a very sweet docile man but suddenly becomes wild and aggressive. I found all the staff treated him with the utmost kindness and care. They took into consideration his personality and did not
attempt to suppress it.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for leaving such lovely genuine comments. There always something to improve but we do appreciate any positive feedback the family or friends have for us.


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Review from J M (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and nurses have all been fantastic with my mum.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for taking the time to leave such a lovely review.


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Review from D O (Cousin of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no experience of care homes until we found Meadbank. I have been astonished by the quality of care and medical attention being shown by all the many personnel at Meadbank. I cannot praise you all too much. It has been a pleasure for me to visit here and see how much you helped my cousin in his
final few months. Also, the friendliness and help you have shown me personally. Brilliant.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for your kind words. We are saddened to hear about your loss. Please let us know if there is anything we can do to help you and your family through such a difficult time.


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Review from Joan H (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after.
The rooms are exceptionally clean and the premises was immaculate. The entire staff were so welcoming, polite and very nice. I felt at ease when I left my mother in Meadbank Care Home.
I hope when I need respite again, I can send my mum here.
Thank you once again
to all the staff and the receptionists, you are all so lovely.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for your kind words, Joan. We hope to see you again soon.


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Review from H O (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Meadbank, I had a hip replacement following an accident. I have chronic bronchiectasis and a cerebral aneurysm. I had been in hospital for two weeks. I was stressed and exhausted. I am 79 years old.
Nursing, care, cleaning and catering staff are very professional and friendly. They all
have sympathy and empathy. there is harmony among them. I found peace and now I can face the world again.
Thank you, all of the staff together with admin.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for such a sincere message. We are glad to help you through such a difficult time. Please let us know if there is anything else we can help with.


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Review from Margaret V (Respite Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was beautifully looked after. Everyone was kind and helpful and because of them, I am much better.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for your kind words. We are very happy to hear about recovery.


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Review from Suzanne D (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My convalescent week from 18th April to 24th April in London Bridge suite could not have been bettered. The Sister is professional and charming, runs a tight ship. My carer could not be more caring and helpful and everyone, including the chefs that helped me, was excellent. I wanted for nothing and
my vegan diet was catered for. Thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for your praise. Our residents' health and well being is an absolute priority, thank you for trusting us with your care.


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Review from Marjorie H (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and attention. All staff were polite, friendly and helpful. The nursing staff were professional and reassuring. I was offered a wide choice of appetising food. I consider I was fortunate to have chosen this Bupa care home.

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you for such a lovely review. We are pleased to hear you were happy with the staff and food while in our care. Please don't be a stranger and stop by for a visit.


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Review from Laura G (Power of Attorney of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Meadbank agreed to take in my late mother's oldest friend when she was in extreme distress, having tried, at the age of 94, to take her own life as she was terrified of losing her independence and going into a care home. Since her arrival nearly two years ago she has been calm and content. The staff
are competent, kind and friendly, always ready to take that bit of extra trouble even when busy. They seem to have infinite reserves of patience. A weekly programme of activities is organised to encourage residents to socialise and last summer there was even an outing to the Battersea Park barbecue, where some of the friskier residents danced with staff!

Reply from Greta Narbutaityte, Customer Adviser at Meadbank Care Home

Thank you, Laura, for such an amazing review. It is always nice to hear about our residence experiences and we appreciate you taking the time to write this. We will certainly pass the feedback on to the care homes manager.


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Review from Amy A (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum moved to Meadbank in August 18 as she was unable to stay by herself at home anymore. The staff in the Westminster suite looked after my Mum very well and were there up until she sadly passed away in November. She enjoyed her short stay there and formed a lovely bond with the staff. That put my
mind at ease knowing that she was in good hands. For that, I am truly grateful. The staff at the front desk too were always friendly and polite which always made me and my family feel welcome. Thank you to all at Meadbank.

Reply from Josephine Gaupholm, Customer Adviser at Meadbank Care Home

Thank you for your review of Meadbank Care Home. We are pleased to hear that your mother enjoyed her stay at the home and appreciate your comments regarding knowing she was in good hands. We will share your comments with the home manager. Our deepest sympathies for your loss, the Bupa Customer Care Team.


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Review from Margaret C (Wife of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for a 3 weeks respite due to immobility and frequent falls. Due to intense oversight from staff he had no falls whilst there! They prepared a veggie menu for him, which he enjoyed. Staff were helpful and communicated well with family callers and visitors. The general atmosphere was
positive and sociable. His room was fully adequate. Particularly for our family situation, the management staff were very helpful and patient. They even travelled to meet us in our home as we struggled to work out arrangements my husband found acceptable. Fortunately, he ended up admitting that the home was "not so bad".

Reply from Josephine Gaupholm, Customer Adviser at Meadbank Care Home

Thank you for your review of Meadbank Care Home. We are pleased to hear that you and your husband found his stay positive and appreciate your comments regarding the staff being helpful and patient. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Cathy P (Friend of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I recently visited a friend who is currently staying on the first floor.
I have serious concerns about fire safety. The member of staff I saw on the ground floor nearest to the staircase leading to the first floor, did not know the code and advised me to use the lift. Later on, when I tried to use
the staircase to go back down, once again, I was unable to get the code, nor was I able to get out of the building by the nearest exit. Another member of staff, who also didn't have the code to that door, walked me right around the other side of the building to a door where she knew the code so I could leave. In the event of a fire on your premises, I think the consequences would be catastrophic. Please contact me to discuss this issue.

Reply from Josephine Gaupholm, Customer Adviser at Meadbank Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Barbara (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother's room was dirty, holes in the wall, electric wires were hanging from the broken electric plugs, the toilet was dirty due to dirty clothes left in the bathroom. I spent time several visits cleaning parts of her room, her table, chairs, toilet. Carpets were disgusting, clothes missing all the
time. I bought all my own cleaning sprays, air fresheners, labels. I bought Mum iron on labels that I had purchased online, I had to iron the labels on several places on her outfit as I was fed up with her clothes going missing. I used to go looking for missing clothes, I tidied her wardrobe, chest of drawers, I also labelled her drawers, to make it easier to find her clothes. When the clothes were cleaned and returned to the room to be put away no one took any notice of the labels, it was always in a mess. Most of the times you could not open the window as the window lock was broken. All of these issues were reported, it was a constant fight to get issues sorted out.

Reply from Josephine Gaupholm, Customer Adviser at Meadbank Care Home

Thank you for your feedback of Meadbank Care Home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Dione M (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here on the Albert Bridge wing are all wonderful and dedicated professionals. The unit manager, along with her staff, is an 'angel'. This lady is so caring, kind and lovely. The staff did so much to help my mother enjoy the last months of her life and even visited her in hospital. I consider
Meadbank one of the best homes in Lodon, especially if a loved one has dementia. Thank you for all you did.

Reply from Gabriella Mills, Customer Advisor at Meadbank Care Home

Thank you for your review of Meadbank Care Home, we are pleased to hear that your mother enjoyed her time at our care home. We appreciate your comments on the staff here and glad you were both supported through this difficult time. We will share your comments with the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 7.8 (7.795)

Overview of Review Score

The Review Score of 7.8 (7.795) out of 10 for Meadbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.896 for Meadbank Care Home is calculated as follows: ( (45 Excellents x 5) + (30 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 3.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.899 Points relating to the number of positive Reviews for Meadbank Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 176 registered maximum number of service users is 35.2. 7 Positive Reviews ÷ 35.2 = 0.199

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Meadbank is a comfortable home welcoming those in need of a range of residential and nursing care, including dementia care.


Awards / Recognitions (7)

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