Muriel Street

37 Muriel Street, Islington, London N1 0TH
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9.1 13 Reviews
  • Muriel Street, London
Muriel Street, in Islington, North London, provides permanent and respite residential, nursing and dementia care.

Every aspect of the home and gardens has been curated to suit residents’ needs. Each bedroom has en-suite facilities, stylish furniture and a 24-hour nurse call system.

The excellent facilities include spacious dining rooms, comfortable lounges for socialising and taking part in activities, and a hair and beauty salon for a spot of pampering. Outside the secure garden is a wonderful spot to enjoy some time outside in the sunshine with loved ones, with a variety of seating areas to look out onto the raised flower beds and beautiful trees.

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Care Provided by Muriel Street

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Naden Vencatasamy (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Muriel Street

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Muriel Street Reviews (13)

9.1

Muriel Street has a Review Score of 9.1 (9.061) out of 10, based on 7 reviews in the last 2 years. Over all time Muriel Street has 13 reviews.

Overall Experience

  • 11
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Date Published

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Review from V S (Son of Resident) published on 15 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother swift entered muriel st care home, I have been amazed at how much she has improved as a person in herself, for my own part my mother entered muriel st on the 13th January I'm a absolutely delighted she is here every single member of staff I have come across have been first class in there
approach and professional outlook to work, really excellent group of people.

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Review from Jean M (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mum residing in Muriel street.
The staff are very friendly and helpful.
Mum has an exceptional room with excellent views.
Plenty of entertainment and activities to keep residents occupied
I have no issues except once which was dealt with appropriately.
I'm always updated
with any issues that arise.

Reply from Fiona Madder, Home Manager at Muriel Street

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


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Review from Lorna N (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well to the home and is always very happy here.
The staff are very caring helpful engaging and professional.
My mother has made a nice group of friends and is very comfortable in the home

Reply from Fiona Madder, Home Manager at Muriel Street

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


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Review from Nuala C (Wife of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is safe, secure, and well cared for at Muriel Street Care Home.
The staff are welcoming and friendly.
The staff are personable and professional.
They are sensitive and understanding to residents, relatives, and friends.
There is a calm dignified atmosphere.

Reply from Fiona Madder, Reviews Team at Muriel Street

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Gina R (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Muriel Street Care Home for a month now and at first we had a few tearful phone calls home, but now she is loving it and would not want to leave. She has made friends, she loves her room and we made it her own with quite a few of her things from home, including her own TV so
if she wants to she can have quiet time in her room, or join her friends in the communal lounge.
The staff are lovely, they look after the residents well and are all very friendly, approachable and very attentive. They even sort out any medical appointments that my mum needs, taking her and being with her when we cannot.
The food looks good, they get a full-cooked breakfast in the mornings, a three-course roast dinner meal at lunch and a two-course meal in the evening, plus lots of tea/coffee/juice breaks with biscuits throughout the day and cocoa at night before bed.
She has had her hair/nails done in their on-site salon.
We are very happy that we chose Muriel Street for our mother.

Reply from Fiona Madder, Reviews Team at Muriel Street

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from K E (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appeared to be very caring, interested in Mum as a person and friendly. There was always someone around. Internal communication was a little lacking on her last day as the staff on duty didn't seem to know she was due to leave. Otherwise I had no issues with her care and would use them again.
This is based on a just week's respite care and my rating reflects that.

Reply from Samantha Debenham, Reviews Team at Muriel Street

Thank you very much for taking the time to write a review for Muriel Street, and for your lovely comments regarding our caring and friendly team. The team were so happy to care for your mum during her stay here and would have been delighted for her to stay longer. We apologise for the miscommunication, as the team on duty that day had thought she was staying for a second week. We hope you will consider Muriel Street again in the future should you need any further care and support for your mum.


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Review from M B (Partner of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say a bad word about the care home. My partner can be challenging but they cope very well with him. All the staff are very friendly with me also. Had a great Valentine’s Day, they gave my partner a rose to give to me which was so lovely.

Reply from Fiona Madder, Reviews Team at Muriel Street

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


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Review from Margaret K (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced all the staff to be very helpful and genuinely caring. As a family, we've found this very reassuring, and Mum is safe and happy at Muriel Street care home. We know the staff well and always find them to be very caring and helpful, and we appreciate them very much.
Big thanks to
all the team for their dedication and support to our Mum, the residents and their families.

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Review from Caroline G (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Muriel Street for nearly six years before she passed away in January 2021, and during the time she spent in Muriel Street, she was always treated with the utmost respect, dignity, and affection. We as a family visited regularly and got to know the staff very well and always
found them to be very caring and helpful. The home itself was always clean and welcoming and they coped tremendously well during the pandemic keeping the residents safe and families up to date via Facebook or video calls.

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Review from Jane H (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the care given to my mother by the staff, especially during the current difficult situation (COVID). I am able to see her via video calls and also on Facebook. When I was able to visit in person, the staff were always welcoming. My mother is also comfortable in the centre and treats the
staff as friends.

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Review from Brian J (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well, as is probably normal, I didn't think these people would be able to satisfy me with their care of my mum but I am so happy to be proved wrong, they are wonderful.
From the centre manager, his deputy, to the receptionist, the personal care people, the housekeeping, kitchen staff, medical staff,
dining room staff, the lifestyle lead and team, they are all approachable, easy to locate, and so personable and friendly. Even the staff that have no direct responsibilities/duties are so involved and interested.
I feel so much like a team member with these professionals and they know my feelings about the care I expect to be given to my mum and that I only ever give my honest opinion.

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Review from David K (Friend of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough to this incredible care home who have such high standards, not only in themselves but more so in the way which they care for the elderly residents. I highly recommend this care home.

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Review from Saffron B (Granddaughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional care home where my grandmother is living. The staff are all lovely people who go out of their way to look after their residents. They have been amazing during the pandemic, acting quickly to protect everyone and keeping families connected via Zoom calls and window visits. We have
really felt the support from all of the carers and managers and can completely trust them to look after my grandmother's wellbeing, they are very genuine caring people. We hugely appreciate the personal touches, such as building a photo montage on my grandmother's bedroom wall while we couldn't visit in person. I couldn't thank them enough or recommend them more!

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Current Review Score: 9.1 (9.061)

Overview of Review Score

The Review Score of 9.1 (9.061) out of 10 for Muriel Street is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Muriel Street is calculated as follows: ( (66 Excellents x 5) + (16 Goods x 4) ) ÷ 82 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.256 Points relating to the number of positive Reviews for Muriel Street is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 7 Positive Reviews ÷ 12.6 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Naden

Naden Vencatasamy

Job Title: Home Manager

I was delighted to join Muriel Street as Care UK has a good reputation across the UK, providing me with opportunities to expand my career.


As Home Manager you need to be able to show good leadership, communication skills and motivation. Working within a care home also requires adaptability and flexibility to adjust to changing needs and requirements.


My favourite part of each day is being able to interact with residents and relatives, and getting to know each individual. Being able to get to know everyone allows us to focus on residents' needs and provide personalised care.


I look forward to continuing to deliver the best care possible and supporting my colleagues, to provide a fulfilling lifestyle for residents in the home.


Frequently Asked Questions about Muriel Street

What types of Care is Muriel Street registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Muriel Street provide?

Palliative Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Muriel Street have?

There are 63 Single Rooms.

What are the Facilities & Services at Muriel Street?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Muriel Street to the centre of London?

2.7 mile(s) as the crow flies, distance by road may be significantly further.