Extra-large room supplement (From): £85 per week extra
Suite Supplement: £250 per week extra
To visit please call or email the reception team will welcome you on arrival.
There is onsite parking
Nightingale House has a Review Score of 7.7 (7.690) out of 10, based on 4 reviews in the last 2 years. Over all time Nightingale House has 12 reviews.
Review from B C (Husband of Resident) published on 14 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Event & Marketing Manager at Nightingale House
Thank you ever so much for your review. will share your comments with the team who I know will be very happy to hear of your kind words and will take great comfort in knowing you are also happy with our provision of care. Do let let us know if there is anything more we can do to ensure we continue to offer your wife, and yourself, our best care. With best wishes.
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Review from S H (Regular Volunteer) published on 23 July 2024
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Marketing & Events Manager at Nightingale House
Thank you very much for taking the time to review Nightingale House. This really helps others when considering a care home for their own care or for their loved ones, and for us to improve all that we do when caring for our Residents. We are so pleased your overall experience of our home is rated at 5 stars and we note your feedback in other areas.
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Review from Denise L (Resident) published on 23 January 2024
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Overall Experience
3.0 out of 5
Reply from Briony Wilson, Fundraising and Marketing Assistant (Social Media) at Nightingale House
Thank you for taking the time to leave a review for the team at Nightingale House.
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Review from Debby L (Daughter of Resident) published on 31 August 2023
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5.0 out of 5
Reply from Kristen Elmes, Marketing Executive at Nightingale House
Thank you ever so much for the wonderful review. Our team will be overjoyed to read your lovely words.
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Review from Cass A (Cousin of Resident) published on 9 January 2023
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Overall Experience
4.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
Thank you ever much for taking the time to leave a review for Nightingale House. We are so pleased that you and your cousin's experience is positive and you are happy with the care that our wonderful care teams provide. Do let us know if there is anything more we can do to further support your cousin and family.
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Review from Sandra L (Wife of Resident) published on 29 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
Thank you ever so much for your review and your kind words about our home and care team. It is also good to hear that you feel welcome and part of our wonderful community.
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Review from Shelley C (Daughter of Resident) published on 30 July 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
We are so happy to hear about your mother's and wider family's really positive experience of Nightingale House. Family visits are hugely important to everyone right now, including staff; we love to welcome them and to see the happiness that visits bring to our residents. Thank you for your review and look forward to seeing you soon.
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Review from Hilary T (Niece of Resident) published on 8 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
We are so pleased that we can be here for your family and it is good to know that our teams have been helpful during what can be a difficult time and transition for some. It is also really good to hear that you have experienced our teams' kindness during your aunt's move to Nightingale House. Thank you for letting us know.
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Review from Tony L (Husband of Resident) published on 8 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
Thank you very much for your positive feedback. To us, it is really important to be able to give comfort and peace of mind to the families and loved ones of residents who are in our care - residents' families are very much part of our community and it is wonderful to hear that you have this experience.
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Review from C W (Niece of Resident) published on 29 June 2021
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4.0 out of 5
Reply from Catherine Michie, Marketing and Event Manager at Nightingale House
Thank you for your feedback. We are so pleased to hear that the transfer of your relative from a previous home to Nightingale House went well. Do let us know if there is anything more we can do for your family to ensure your relative's stay with us is the best it can be.
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Review from G S (Son of Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Marketing and Event Manager at Nightingale House
Thank you so much for your kind words - they will mean a lot to everyone at Nightingale House.
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Review from Anasuya G (Niece of Resident) published on 24 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Catherine Michie, Events and Marketing Manager at Nightingale House
So lovely to hear that your aunt has been busy enjoying her time with us at Nightingale House. Our engagement team are a truly wonderful group of individuals who always go above and beyond to keep residents actively involved with hobbies and interests they enjoy.
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The Review Score of 7.7 (7.690) out of 10 for Nightingale House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.310 for Nightingale House is calculated as follows: ( (18 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 42 Ratings = 4.31
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.38 Points relating to the number of positive Reviews for Nightingale House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23. 3 Positive Reviews ÷ 23 = 0.13
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2023
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Job Title: Registered Manager & Head of Nursing
Joined: 2011
I am the Registered Manager for Nightingale House, and my role has legal accountability for the care and safety of our Residents. I joined Nightingale House in 2011 as a Registered Nurse, providing nursing care to Residents. Within 18 months I had the opportunity to move on to a 39 bedded Nursing Dementia unit as a Manager. In 2014, I commissioned a 28 bedded specialist and purpose-built dementia household for Residents living with complex and advanced stages of dementia.
My responsibilities included the provision of high-quality and compassionate care for Residents living with advanced dementia, leading a team of nurses and carers and taking on and mentoring student nurses as sign-off mentors. I also had the responsibility of Nutrition and Hydration Lead for the Home. As part of my role, I was a part of the Pre-admission Assessment team, assessing and making decisions for care placement.
In 2017, I took on the dual role of Head of Nursing and Manager for a 40 bedded Nursing dementia unit. I was responsible for a Care Team of 70 Team Members comprising Carers, Senior Carers, Nurses, and an Activity Co-ordinator. I also oversaw the recruitment and professional development of Nurses, mentoring and signing off student nurses on clinical placement.
In 2021, I moved into a strategic and planning role and became office based. My responsibilities include providing oversight of all care for Residents, workforce requirements, reporting to regulatory bodies and coordination and communication with various departments and external health professionals.
Additionally, I am also responsible for implementing and following up on changes from the Department of Health and Social Care and providing guidance and supervision to managers while retaining accountability for the overall care and safety of Residents.
Job Title: Director of Care Services
Joined: 2023
My career began when I qualified as a General Registered Nurse. After a short period in the acute sector, I specialised in the care of older people and since then have never looked back. I went on to specialise in Health Services Management with the Royal College of Nursing and completed a Master’s degree in Public Health.
I have worked across Health and Social Care with some great corporate brands, and this is where I cemented my leadership skills before joining Jewish Care at the end of 2017.
I have also won several awards; perhaps the two that I’m most proud of are the Wise Woman in Leadership Award by Faith Magazine in 2015 and, most recently, the Health & Social Care Leader of the Year 2021 by Black Women in Care.
As a leader, I enjoy influencing others positively, connecting with people, problem-solving, motivating colleagues and empowering Teams to deliver great results. Most of all, I enjoy mentoring and coaching.
Job Title: Chief Executive
Joined: 2022
When I joined Nightingale Hammerson as CEO in July 2022, I knew I was joining an organisation that had an incredible reputation for providing exceptional care. Seeing this in practice is a great privilege.
The Care sector remains a challenging environment to operate in. However, we remain fully committed to providing the best care to the most vulnerable in our community and in spite of the financial pressure, find innovative and effective ways to ensure our Residents lead fulfilling lives, have a sense of purpose and feel loved and cared for in our Homes.
It is important that our Teams recognise that every role is hugely valued in Nightingale Hammerson. I am determined to remain hands-on and support the team to deliver care to the best of our ability. I know that I could not do my role without the incredible Care and Support Teams so I prioritise ensuring they are well cared for so they can provide exceptional care to our Residents.
