The Pines Nursing Home

104 West Hill, Putney, London SW15 2UQ
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9.9 41 Reviews
  • The Pines Nursing Home, London
The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful period property and provides an oasis of tranquility in vibrant Putney. Located within close proximity to the heart of London, the home has excellent transport links for family and friends to visit.

Providing support for residents in a comfortable and tranquil environment, The Pines offers a variety of outdoor quiet areas through elegant and inviting grounds. The grounds offer a sense of peace and quiet to visitors and residents throughout the year. Corridors are bright and airy and the main lounge and dining areas are spacious and comfortable.

The head chef provides outstanding food, catering to a vast array of cultural and dietary requirements and the home aims to cultivate an attractive and restful environment for residents and visitors alike. A diverse and varied activities provision created by a health and wellbeing co-ordinator means every day is different for residents. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.

Caring Homes focuses on providing an atmosphere in which residents can enjoy a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by The Pines Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Heather Said (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for The Pines Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,744
    • Self-Funded Nursing Care from £1,744
    • Self-Funded Nursing Dementia Care from £1,809
    • RESPITE Self-Funded Residential Care from £1,890
    • RESPITE Self-Funded Residential Dementia Care from £1,944
    • RESPITE Self-Funded Nursing Care from £1,944
    • RESPITE Self-Funded Nursing Dementia Care from £2,009
  • (these prices are only a guideline, please contact The Pines Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to The Pines. Friends and family able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.


  • Parking

  • The Pines provides ample off road parking in a large car parking area at the front of the building.


The Pines Nursing Home Reviews (41)

Total of 41, showing 21-40
9.9

The Pines Nursing Home has a Review Score of 9.9 (9.891) out of 10, based on 14 reviews in the last 2 years. Over all time The Pines Nursing Home has 41 reviews.

Overall Experience

  • 28
  • 12
  • 1
  • 0
  • 0

Date Published

41
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Review from S P (Daughter-in-law of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother-in-law visited The Pines for some respite - early-onset dementia and depression. She really wanted some company with other older people, which she got. She was really welcomed and settled after a few days. All the staff were very kind and considerate and couldn't do enough for her. We could
visits outside with out dog! Big bonus. Thank you.

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Review from Alex K (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my father entered The Pines, I could tell he was going to be very well cared for. The manager is fantastic, as is her incredible team. My father was treated with dignity and respect, and as a son, that is what we hoped for. I would definitely recommend The Pines.

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Review from Keith W (Resident) published on 10 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are personal and friendly. I was at the home for a week of convalescence. It was during Covid time, so was unable to its all the facilities, but found my stay very restful and helpful for my recovery from a stay in hospital.

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Review from Leslie M (Respite Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an interim between hospital and home (I am recovering from long Covid), The Pines could not have been better. The staff work as a happy and professional team. At all times, treating me with dignity whilst making me feel secure safe and special. The 24-hour service was genuine, I felt no fault in
calling for help in the early hours. I am still walking with difficulty, and it was very reassuring to know that had I needed it, help would have been immediately available from trained staff. Very possibly somewhere to retire to in later years.

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Review from Branka M (Friend of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not say enough about just how amazing, caring and loving staff at Pines Putney have been over the last 10 months of my friend's life. Her end of life was done with so much dignity and sensibility.


I feel that I do need to single out the manageress who is doing an unbelievably challenging job

so well and in spite of the pandemic. The management, nurses and all the other lovely staff.


Thank you so much.


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Review from Simon H (Son of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for with great sympathy and understanding and the staff were wonderful.

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Review from J U (Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management is outstanding and I am very content.

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Review from N D (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at The Pines have made our experience a good one. Dad was very ill when he arrived, but with the excellent care and attention of all concerned involved with his care and needs, he has gotten so much better. Staff are all friendly and caring, easy to get along with, from the kitchen to the carers
and management especially. The manager is very intuitive and pragmatic, the nurses are professional. So only good things to say.

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Review from Marina C (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at The Pines after a 6-week hospital stay to receive end of life care. She had had a rough 18 months and her last 6 weeks of life spent at The Pines was all I could have asked for as a daughter. She visibly relaxed when she arrived and was carried to a warm, cosy and comfortable room.
The care home manager, the nurses, the nursing assistants and the cleaners/helpers were all exceptionally kind, professional and skilled. I cannot recommend The Pines more highly.

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Review from N W (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since our arrival at The Pines, many things have changed. All the staff seem more friendly and more communicative. Everyone seems happier, residents and staff. Decoration is being carried out and the manager, in particular, is interested and effectual in everything discussed. I see a huge change in
the whole home.

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Review from Ilinca C (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was offered a room with palliative care. She had come through Charing Cross Hospital. She was at The Pines for six weeks and died there. The care was exemplary. Nothing was too much trouble for the staff. From the nursing staff to the care assistants to the ancillary staff, all were excellent
and caring. They kept an eye on her at all times, filled in a file regularly and offered friends and family cups of tea to keep us going. We were able to visit whenever we wanted. In the last few days, we were offered mattresses to sleep in the room alongside our mother. The GP care from the local surgery was thorough, considerate and good. At all times, we were informed as to my mother's condition as it changed (deteriorated). There was enormous respect shown and her dignity was kept in mind by all at all times. The cleanliness was superb. She had a priest summoned when she needed this support. During such a painful time she and we were supported totally.

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Review from Serena M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a good place for Mum to recover from surgery. The staff were all great. The only concern was the constant breakdown of lifts and hot water.

Reply from Julie Twidle, Home Manager at The Pines Nursing Home

We are delighted to hear that The Pines has been a good place for your mother to make her recovery after surgery and that you have found the care and support here to be excellent. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their families to ensure they get the care and attention they need.
Our home manager’s door is always open and we urge residents, relatives and other visitors to talk to us if they have any problems or queries during their stay so that they can be quickly resolved.


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Review from Edward J (Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is excellent but breakfast tray is not quite big enough. Laundry service is excellent and the majority of staff are very kind and efficient. Hot water has not come on from my taps on three separate occasions since I moved in.

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Review from Tara R (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to The Pines after a series of falls and the onset of various medical conditions which were hard to manage at home. Every single member of staff at The Pines has been kind, caring and considerate towards him. My sister and I feel incredibly grateful to have found this lovely care home.
The house is warm and inviting and he feels comfortable and safe here. The food is also first class. We could not have asked for more.

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Review from Teresa M (Niece of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely anxious the day I walked into The Pines. My wonderful anut was going to die and could not come home, this was going to be where she would spend her last days.
Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.
To our family, you gave us
the peace of mind we craved. I can only give praise to you all.

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Review from Rosemary K (Daughter of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and caring and the food is very good. My mother's room is very pleasant with a lovely view. The home is very clean. My mother is not able to take part in the activities in the lounge.

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Review from Joan M (Daughter of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most (but not all) of the staff extremely pleasant and helpful and the home is very clean. However, there is often an unacceptably long delay when my mother rings the bell for assistance. Also, the building requires to be upgraded - My mother's room needs a fresh coat of paint and new curtains
and her bathroom is not fit for purpose and appears to be used as a dumping ground for supplies. The gardens are not well maintained and indeed the footpaths are dangerous.

Reply from Pratheesh Nair, Home Manager at The Pines Nursing Home

Thank you for taking the time to review The Pines. We take great pride in ensuring we deliver high-quality care and facilities and appreciate your feedback.
Our home manager has been in touch with the reviewer to address her concerns and assured her that we are able to re-decorate the room in keeping with our residents' wishes. We have systems in place to ensure residents are not waiting a long time for assistance and constantly review our performance and seek feedback from all of our residents and families to ensure we are providing excellent standards of care.


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Review from Alexander S (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after in every respect. Although of severely limited capacities she appreciates regular attention and support provided in various aspects. Staff members are kind, attentive and knowledgeable. I and a few other visitors come regularly to see my mother and we are courteously received
on each occasion. Communication is efficient between care home staff and me as the main representative. We appreciate the many and varied qualities of The Pines Care Home and its staff very much.

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Review from M B (Nephew of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After submitting our previous review concerning the passing of our Uncle we would like to say at his funeral two of the carers from The Pines attended which we were extremely pleased to see.
Despite not having a call from the manager personally we would like to say very many thanks for your show of
support and caring attitude which is greatly appreciated by the whole family.

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Review from T B (Son-in-law of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother-in-law has been resident in The Pines for many years, during which of course many changes have occurred eg ownership, staff, different focus on treatment. However, the options stated below cover her current situation and only relate to the last few months. Essentially, we are comfortable with
the services provided to her at this time.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for The Pines Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for The Pines Nursing Home is calculated as follows: ( (148 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Heather Said

Job Title: Home Manager

Joined: 2019

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 40 residents.


I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.


I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.


I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.


The team at The Pines is dynamic and diverse and we all strive to provide the best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.