Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7NJ
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8.7 49 Reviews
  • Riverlee Residential and Nursing Home, London
The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of their own.

The home has welcoming lounges, where residents can enjoy activities and relax with loved ones, who are welcome at any time.

Residents are encouraged to bring pictures, small items of furniture and anything else which makes their bedrooms truly feel like home.

In the dining rooms they enjoy nutritious, home-cooked meals prepared by the home’s chef, from roast dinners with all the trimmings to fish and chip Fridays and lighter bites such as home-made soups. And there are freshly baked cakes each for afternoon tea.

There are lots of activities to enjoy, from baking and crafts, to gentle exercise sessions and animal therapy. The home also has a Magic Table, a wonderful piece of technology designed in the Netherlands for people living with dementia. It connects them through social, interactive light games, which encourage gentle movement and some healthy competition!

The local community are embraced into life in the home, from singers and entertainers to local school children, who enjoy activities or simply spending time with the residents. Recently weekly music and reminiscence sessions have started with a local musician, filling the home with the sound of song. The residents love sitting and chatting about their musical memories, singing and playing different instruments.

Riverlee also has a hairdressing salon, for regular appointments with a mobile hairdresser, as well as pamper sessions, with manicures and hand massages.

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Care Provided by Riverlee Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • John Ogbe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Riverlee Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Nursing Care from £1,664
    • RESPITE Self-Funded Residential Care from £1,375

  • It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.
    Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1375 and for nursing care £1664, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Riverlee Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport

Riverlee Residential and Nursing Home Reviews (49)

Total of 49, showing 1-20
8.7

Riverlee Residential and Nursing Home has a Review Score of 8.7 (8.653) out of 10, based on 13 reviews in the last 2 years. Over all time Riverlee Residential and Nursing Home has 49 reviews.

Overall Experience

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Review from P P (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible.
I feel at peace when I leave my Mother after a visit.
I can visit her at any time during the day.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you so much for your kind words and thoughtful review for our team at Riverlee. We're delighted to hear that you feel at peace knowing your mother is so well cared for. Our staff work hard to create a warm and supportive environment for both our residents and their families, and it's wonderful to know you this makes such a positive difference. Your feedback means so much and we will be sure to share it with the home manager and her team, thank you.


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Review from S O (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was getting
on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease.
We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that our team at Riverlee Nursing Home was welcoming and friendly to both your dad and your family, and that our care assistants helped put your minds at ease. Ensuring our residents feel comfortable and valued is at the heart of everything we do. We're sorry to hear that certain aspects of the environment and your dad's room didn't meet your expectations and that some of his items went missing. Cleanliness and personal belongings are important to us, and we'll be addressing these areas to ensure a more seamless experience in the future. Thank you once again for your feedback - it's invaluable in helping us provide the highest quality of care.


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Review from J M (Wife of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for at Riverlee. He had to go to hospital A&E in August to have a bump/cup on his head checked. He was ok and the nurse who dealt with him commented on how soft and well cared for his skin was as he is not mobile. I think this is a testament to the quality of care he receives.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you so much for your kind words. We're delighted to read your comments about how well the team at Riverlee cares for your husband and how external healthcare professionals have recognised this too. Your feedback is greatly appreciated, and we will continue to ensure he receives the best possible care with us at Riverlee.


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Review from D R (Husband of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Riverlee on the 1st of March 2024. It has taken her months to settle in and feel at home partly because it is a completely new setting but it also reflects her illness and resistance. Over the months she has gradually begun to settle and has formed relationships to a greater or lesser
degree with a variety of staff. My overall perception, supported by friends and family who have visited her, is that she is treated kindly, thoughtfully and with a sense of worth, which in my opinion, opens a very long way towards her calmer sense of being and increased contentment.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you so much for sharing your experience. We're glad to hear your wife is settling into Riverlee and building such strong connections with our team. The staff will be so pleased to hear your kind words of praise and know they are making such a positive difference. Your feedback is greatly appreciated, thank you so much.


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Review from Monique M (Daughter of Resident) published on 28 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review. We are fully investigating this complaint and will respond to you directly as soon as we have completed our findings.


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Review from Donna R (Niece of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your lovely feedback! We're delighted to hear that your aunt is happy and well cared for at Riverlee. Our team works hard to create a welcoming and engaging environment, and it's great to know that this reflects in your visits. Thank you for your kind words and support.


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Review from P M (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review for Riverlee, the team will be delighted to read your comments.


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Review from B M (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent
train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for taking the time to leave a review. Please rest assured we are very proactive when it comes to checking our residents are comfortable, especially if they are in bed. Please do speak to the home manager directly with any concerns, her door is always open.


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Review from V W (Niece of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review the team at Riverlee will be so happy to read your comments and we welcome your uncle.


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Review from Peter H (Brother of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, an excellent facility across all team members. Thank you.

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Review from Joanne C (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

We are deeply saddened you feel this way about the team here at Riverlee. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the standards we are so proud of in our home. However, with any feedback we receive, we will review and reflect on your comments internally and share with the appropriate team members. Thank you.


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Review from Alison I (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond
to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.

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Review from Linda M (Wife of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with Riverlee. My husband is always happy, the staff are so good and they show so much care to all residents and their family members, we are always made welcome with tea and it is so nice they call us by our first names.
It is always very clean and my husband's bedroom is very nice,
tidy and clean.

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Review from Karen M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, activities are also ok. My mother is settled and I am quite happy for my mum to be here. The place and the environment is clean.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words. If you do have any feedback or ways we could improve our care, our manager's door is always open for you. Best wishes.


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Review from J B (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend.
Staff and carers are lovely.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our care home and for your lovely words. Best wishes.


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Review from Nisha N (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words about our team. We are so glad to hear you are so happy with your father's care. Best wishes.


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Review from L C (Daughter-in-law of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my father-in-law with my daughter. We both work in care. I manage a nursing home. The smell of urine was strong, my father-in-law's room was so strong I had to spray perfume. We were there for over 3 hours, not offered a drink. We had to ask for a drink for him. The staff were pleasant but
not visible, you had to look for them. Some comments I received about our family member were not acceptable and derogatory to him. I have concerns about his lack of care, oral care had not been given.
I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have.
However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance.
I hope this was a one-off. Very upsetting for us.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for your review. We set a high standard for ourselves, and we’re sorry to hear you had a frustrating experience - our team have recently shampooed the room's carpet and disposed of the previously soiled mattress. Our home manager Cecilia will have been in touch to discuss your relatives' needs, and tailoring the room furnishings to meet these. Cecilia's door is always open for you if you do have any questions or concerns. Best wishes, Fae.


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Review from Hester B (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April
2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home - your kind words are so appreciated. Thank you for your feedback too - we will be sure to pass this on to management. Best wishes.


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Review from J G (Wife of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order
to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind and reassuring words. It's wonderful to hear how pleased you are with the care our team at Riverlee provides for your husband. Best wishes.


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Review from J H (Sister-in-law of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and caring for residents and relatives. Nothing is too much trouble.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words. It's wonderful to hear how caring you find our staff. Best wishes.


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Current Review Score: 8.7 (8.653)

Overview of Review Score

The Review Score of 8.7 (8.653) out of 10 for Riverlee Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.986 for Riverlee Residential and Nursing Home is calculated as follows: ( (71 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (20 Very Poors x 1) ) ÷ 143 Ratings = 3.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Riverlee Residential and Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 10 Positive Reviews ÷ 15 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Tina

Tina Suleiman

Job Title: Activities Coordinator

Joined: 2003

I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.
My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.


Antonio

Antonio Meloni

Job Title: Activities Coordinator

Joined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.


Bintou

Bintou Ceesay

Job Title: Carer & Infection Control Champion

Joined: 2006

My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.
I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.


Frequently Asked Questions about Riverlee Residential and Nursing Home

What types of Care is Riverlee Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverlee Residential and Nursing Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Riverlee Residential and Nursing Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Riverlee Residential and Nursing Home?

Near Public Transport, Lift & Gardens are some of the Facilities & Services.

How far is Riverlee Residential and Nursing Home to the centre of London?

6.1 mile(s) as the crow flies, distance by road may be significantly further.