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Rosedene Nursing Home has a Review Score of 5.1 (5.138) out of 10, based on 3 reviews in the last 2 years. Over all time Rosedene Nursing Home has 4 reviews.
Review from S B (Partner of Resident) published on 14 August 2024
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1.0 out of 5
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Review from D R (Partner of Resident) published on 16 July 2024
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1.0 out of 5
Reply from Cher Lewis, Office Manager at Rosedene Nursing Home
It is sad to read that another relative is confirming comments made from a previous relative. It is sad, because from the care home's perspective, D R had spoken to us about some of their late partner's clothing being mislaid in other client bedrooms apologies were given and as far as we were aware, the matter was resolved. Any other such matters were not brought to the attention of the management team.
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Review from Lee M (Friend of Resident) published on 28 June 2024
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Overall Experience
4.0 out of 5
Reply from Cher Lewis, Office Manager at Rosedene Nursing Home
Dear Lee, thank you for your kind words. We take on board all reviews. All the staff work over and above in personalising individual care plans to ensure the service users at the care home are happy. This has its challenges like with any other mental health setting but is rewarding when we see the smiles on their faces.
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Review from Gary W (Nephew of Resident) published on 23 September 2020
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4.0 out of 5
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The Review Score of 5.1 (5.138) out of 10 for Rosedene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.1 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.063 for Rosedene Nursing Home is calculated as follows: ( (2 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (21 Very Poors x 1) ) ÷ 32 Ratings = 2.063
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.075 Points relating to the number of positive Reviews for Rosedene Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 1 Positive Reviews ÷ 13.4 = 0.075
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2023
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