Colleagues at Silk Court will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome at Silk Court.
Onsite parking is available, including disabled spaces.
Silk Court has a Review Score of 9.8 (9.793) out of 10, based on 31 reviews in the last 2 years. Over all time Silk Court has 80 reviews.
Review from L R (Daughter of Resident) published on 4 March 2025
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Review from Nicola S (Daughter-in-law of Resident) published on 3 March 2025
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Review from Karen F (Daughter of Resident) published on 30 January 2025
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Review from Stephen V (Husband of Resident) published on 23 January 2025
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Review from Valerie B (Sister of Resident) published on 16 October 2024
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Review from James H (Nephew of Resident) published on 15 October 2024
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Review from Beverly H (Niece of Resident) published on 15 October 2024
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Review from L I (Daughter of Resident) published on 20 September 2024
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Review from Ken W (Son of Resident) published on 11 September 2024
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Review from J H (Sister of Resident) published on 11 September 2024
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Review from Barbara M (Niece of Resident) published on 22 July 2024
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Review from S H (Daughter of Resident) published on 7 June 2024
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Review from T D (Son of Resident) published on 21 May 2024
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Reply from Renae Dixon, Manager at Silk Court
Thank you for taking the time to review Silk Court and we are pleased that you rate our cleanliness and rooms as excellent. We appreciate your kind feedback regarding Silk Court and our team and I will make sure everyone is aware of this. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time, where I have discussed this with my team and have implemented a rota for answering our main door. I'm happy to discuss all aspects of our care at a mutually convenient time.
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Review from T S (Daughter of Resident) published on 17 May 2024
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Review from S S (Daughter of Resident) published on 27 March 2024
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Review from Barbara D (Friend of Resident) published on 20 February 2024
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Review from E L (Friend of Resident) published on 20 February 2024
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Review from Ian C (Son of Resident) published on 26 January 2024
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Review from Lynda C (Daughter of Resident) published on 10 January 2024
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Review from Betty C (Cousin of Resident) published on 28 November 2023
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The Review Score of 9.8 (9.793) out of 10 for Silk Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.793 for Silk Court is calculated as follows: ( (290 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 357 Ratings = 4.793
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Silk Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jun 2020
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care. Please contact Silk Court directly for further information.
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