Tower Bridge Care Home

1 Aberdour Street, London SE1 4SH
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9.3 125 Reviews
  • Tower Bridge Care Home, London
Tower Bridge Care Home provides people with a caring, friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Tower Bridge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 122 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • San Koromah (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (116)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Tower Bridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,900
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • Self-Funded Nursing Care £1,800 – £2,500
    • Self-Funded Nursing Dementia Care £2,000 – £2,800
  • (these prices are only a guideline, please contact Tower Bridge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Tower Bridge Care Home have their own private car park for visitors.


Tower Bridge Care Home Reviews (125)

Total of 125, showing 41-60
9.3

Tower Bridge Care Home has a Review Score of 9.3 (9.274) out of 10, based on 17 reviews in the last 2 years. Over all time Tower Bridge Care Home has 125 reviews.

Overall Experience

  • 67
  • 43
  • 9
  • 1
  • 5

Date Published

125
2
5
17
108

Review from Carol A (Friend of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the entire experience at Tower Bridge Care Home.


Warm and dedicated staff, friendly and efficient.


Here - 'Care is the operative word'


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Review from Brian F (Cousin of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care team are very skilled, caring, diligent, and conscientious and they were very easy to communicate with. I found it easy to build a relationship with them which was very important in helping them to care for my cousin.

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Review from Janet R (Sister of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff constantly arguing in front of residents. They also take their time answering the resident's calls when they're needed. I spoke to one member of staff and she said we are short-staffed and I'm having my lunch so my sister will have to wait. I found another member of staff and she also said they
were short-staffed but she can't do anything you will have to get someone else.
On another occasion, my sister, who is bedridden was left sitting in her own mess because they were short-staffed and it was lunchtime. My sister was expected to sit in her own mess during her own lunch.
The staff was also overheard calling my sister names which is disgraceful.
The staff also told my sister to stop pressing her buzzer and just wait until they get round to her. If she wants the toilet do it in the bed.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your review. Following our meeting I carried out an investigation of the concerns raised. Before the Resident arrived, we had ordered equipment in time for delivery. Unfortunately, due to delivery delays we did not receive the items when expected. This was communicated to the Resident, along with options on how we could deliver care according to their preferences. This was not an ideal situation, however it was due to circumstances beyond our control. Meetings have been held with staff to ensure that noise is kept to a minimum and the other concerns raised have been addressed by management within the home. We apologise for any inconvenience caused, and assure you that we have resolved all issues promptly.


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Review from J L (Granddaughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The cleaner has just been so the room is clean and tidy although, it still smells. The staff are polite and friendly. We were offered tea and coffee and they brought a spare chair for us to use.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Tower Bridge Care Home

Thank you for your review; we value all feedback as this helps us to make improvements where required. We have plans in place to replace the flooring which regrettably due to the pandemic and contractor availability, had to be put on hold. As Government regulations are becoming more relaxed, we are now waiting on a date for the flooring to be replaced across the unit. We are pleased to share we have wider plans in the pipeline for a whole home refurbishment. You are welcome to get in touch with the home to speak with them about this in more detail.


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Review from N C (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found all the staff I have met so far have been very kind and understanding, room for my mother is very clean and tidy.

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Review from John M (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always clean and tidy when I visit her, she looks happy and cared for by the staff. The staff are friendly and always around. Her room and bathroom are always clean as are her bedsheets and pillow. Overall I'm happy with her care.

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Review from Tracey M (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit once a week and have never had any problems. Staff are always very nice.

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Review from Carroll P (Partner of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care home very good to my partner, especially through the difficult times we were having with covid. I was always told what was happening with my partner and nothing was too much trouble for the staff. Everyone was very helpful and reassuring to me of my partner's health.

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Review from Linda P (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. They are caring not only to the residents but to their families too. Nothing is too much trouble. My family and I are just so happy that our dad is in Tower Bridge Care Home. Because we know he is being well cared for and he is really happy there. The home is beautifully decorated
and is immaculately clean and my dad’s room is lovely and homely and he has an en-suite toilet, which is a real bonus. I have nothing but praise for this home, the carers, the reception staff and the manager are all so lovely, kind and approachable and can’t do enough for the residents and their families. Putting a loved one in a home is a very difficult decision to make, but we know that categorically we made the right choice with Tower Bridge Care Home. It’s excellent.

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Review from Karen M (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff amazingly helpful. Ir has been difficult visiting because of COVID-19 but the staff has accommodated me, even though I am at work. They have allowed me to see my father, I have has continuous reassuring phone calls. I know my father is safe and being well looked after.

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Review from Christine H (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been here for six weeks, and already, he is part of the family. He has settled so well due to the care of the amazing staff. Nothing is to much trouble; they keep us informed on how Dad is via FaceTime, photos and videos. I can't thank the staff enough; they are amazing.

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Review from Maureen B (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was on the second floor of the nursing home. The staff kept me fully informed of Mum's care. Were happy to chat and reassure me of her condition. I cannot fault them in any way. There are some options that I can't comment on as Covid restrictions didn't allow visits. I did visit once and was
pleasantly surprised by how lovely it was.

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Review from John H (Nephew of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the two and a half years, our experience with the Tower Bridge Care Home has been excellent. The staff have always show respect for her need and treated her with dignity, care and kindness.

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Review from Andi M (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for nearly 10 years, I am extremely happy with the care and service that is provided by the dedicated staff here at HC One. As I have mentioned before in previous reviews, they give me peace of mind and confidence my mother is being well looked after.

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Review from Ricky S (Grandson of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my grandad and his partner moved into Tower Bridge Care home, the staff have been amazingly supportive. They have gone above and beyond to make the transition from independent living and hospital care into the home as smooth as possible. In difficult times I could not have asked for more from
Twoer Bridge Care Home, from front of desk to the care and wellbeing team. They have been excellent. Thank you!

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Review from P H (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent making my mother feel welcome, keeping me informed at all times. They do a lot of activities despite the lockdown. I cannot praise the staff enough.

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Review from John R (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent. Friendly staff. I am also speaking for my brother and sister as well. Nice big room. Keep up the good work and thank you for looking after our Dad.

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Review from Karen C (Niece of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tower Bridge Care Home was an excellent nursing home for my Aunt. The staff was professional, friendly and so kind to my chatty Aunt. At all times they kept me informed as to her care and wellbeing. On visits, time to chat with me over coffee and cake. I appreciated that as this was all new to me. Sadly
my Aunt left us. You could genuinely feel and see their loss. Many tears that day. I thank you all.

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Review from Mark B (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find the staff very good and willing to help with Mum in any way they can. Yes, there are small gripes, but in general, I can't fault the place. I am grateful Mum is in a safe place for her care.

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Review from Nicola (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long term resident of Tower Bridge Care Home. The care of my father by the care and medical team has been of a high standard. During a recent chest infection, the kindness and diligence shown by the team was exceptional.

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Current Review Score: 9.3 (9.274)

Overview of Review Score

The Review Score of 9.3 (9.274) out of 10 for Tower Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Tower Bridge Care Home is calculated as follows: ( (116 Excellents x 5) + (77 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 196 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.697 Points relating to the number of positive Reviews for Tower Bridge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 registered maximum number of service users is 24.4. 17 Positive Reviews ÷ 24.4 = 0.697

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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