Tower Bridge Care Home

1 Aberdour Street, London SE1 4SH
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9.3 125 Reviews
  • Tower Bridge Care Home, London
Tower Bridge Care Home provides people with a caring, friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Tower Bridge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 122 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • San Koromah (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (116)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Tower Bridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,900
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • Self-Funded Nursing Care £1,800 – £2,500
    • Self-Funded Nursing Dementia Care £2,000 – £2,800
  • (these prices are only a guideline, please contact Tower Bridge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Tower Bridge Care Home have their own private car park for visitors.


Tower Bridge Care Home Reviews (125)

Total of 125, showing 101-120
9.3

Tower Bridge Care Home has a Review Score of 9.3 (9.274) out of 10, based on 17 reviews in the last 2 years. Over all time Tower Bridge Care Home has 125 reviews.

Overall Experience

  • 67
  • 43
  • 9
  • 1
  • 5

Date Published

125
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3
17
108

Review from Dave C (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first visit we knew Tower Bridge was the place to provide long-term care for Dad. The lady in admin was very supportive and kept us aware of what was happening while waiting for a place. Dad is now settled in and doing extremely well. He is friends with all the staff and we have the peace of mind
he is safe. We visit daily to see Dad, the staff are always welcoming.

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Review from Bridget L (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was 93 years old when he arrived at Tower Bridge. He had vascular dementia and type 2 diabetes. He had been quite anxious in his last care situation (extra care sheltered housing) but when he came to Tower Bridge he seemed happy and content. Although this was partly due to his increased lack
of understanding of his situation, the care and kindness of all the staff contributed hugely to make his last months comfortable, secure and happy.

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Review from Simon F (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's care has been excellent. The staff have been great in supporting all her needs.

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Review from Paul M (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very thorough and comprehensive. We were shown all aspects of the facility and were very satisfied.

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Review from Harry L (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 2 years and 10 months. Both my brother and myself were very happy with the care she received during her stay.

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Review from Miriam P (Relative of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just 'delivered' my father in law for 2 weeks respite/trial stay. We were welcomed and settled and I was invited to join for lunch. This was delicious and served with care and dignity, staff assisting those not able to feed themselves, showed such kindness, empathy and respect - a clear, mutual
and positive regard.
We were shown around with deep care and interest in my father in law. Thank you all for your kindness on day one. I hope it continues.

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Review from A B (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was satisfied with my mothers care at Tower Bridge Care Home. The manager at the time my mother was there was very accessible so any concerns would be dealt with swiftly. Some staff were better than others, some were excellent but overall I was happy with mum's care and even with challenging behaviour
the staff were patient and dealt with mum fairly and kindly.

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Review from J D (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is good and management improved.
My mum is treated with dignity and respect even when she can be very challenging.

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Review from John L (Cousin of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The impression I got is that the home is convenient for the needs of my cousin and it's central to her borough, which she is used to.


The staff look friendly and caring. The residents look happy.


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Review from R H (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very kind staff always. The nurse manager is excellent and who understands holistic and detailed approach to caring for my mother.
My mum is kept very well, clean and staff chat to her which is what she loves.
The office guides us well and is very pleasant and helpful.

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Review from Diane R (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Tower Bridge are, in the vast majority of cases, caring and keen to improve the service.
Some routines seem to inhibit the delivery of a prompt response to the call bell as does the occasional lack of staff.
I accept that the home tries to provide the statutory number but this is significantly
short of the number required for the needs of residents and they often have to wait longer than they should to have intimate needs met.
Care staff, office staff, activities team, house keeping, maintenance and management do all they can to make Tower Bridge a home.
Food is variable, though kitchen staff consult and make changes where they can.

Reply from Katie Price, Careline Advisor at Tower Bridge Care Home

The staffing in the home is based on the dependency assessment of each Resident. We respond to the needs of the unit following a dependency review each month. The allocation of staff is reviewed daily by the management team in the home. The deployment of staff duties in the unit is the responsibility of the person in charge and is reviewed on a day to day basis.


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Review from C A (Cousin of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the care home are trying to give my cousin the best they can.


However, I feel my cousin is in the wrong place. He is a stroke victim and should be in a place with other stroke victims.


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Review from Joan T (Cousin of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been here since April 2017 and from what I can tell she has been very well looked after.
Always clean and tidy.

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Review from Reg F (Son-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, they look after mum accordingly to her needs. The hygiene is good. Always a nice cup of tea and cake. Reception staff are always kind and helpful.

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Review from F R (Relative of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find it clean the staff are friendly and help with any concerns. The food is fresh and varied, Medication always on time. Sometimes short staffed overall relative content and well cared for which is the main thing.

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Review from Peter M (Son-in-law of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience has been very good.
My mother-in-law has settled in well. The staff are very helpful and friendly.

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Review from P S (Nephew of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run and caring home.
Pleasant staff and professionally led.

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Review from Marion C (Relative of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say very happy with all the care and happy with all staff. Very pleasant and caring. Looked after very well. Thank you all very much.

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Review from Leslie S (Husband of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This young lady has always been active doing her job.

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Review from Fredo G (Son of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes there are disagreements here regarding my mum which is then sorted out. Experience is OK.

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Current Review Score: 9.3 (9.274)

Overview of Review Score

The Review Score of 9.3 (9.274) out of 10 for Tower Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Tower Bridge Care Home is calculated as follows: ( (116 Excellents x 5) + (77 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 196 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.697 Points relating to the number of positive Reviews for Tower Bridge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 registered maximum number of service users is 24.4. 17 Positive Reviews ÷ 24.4 = 0.697

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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