Uplands Care Home

254 Leigham Court Road, London SW16 2QH
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9.3 69 Reviews
  • Uplands Care Home, London
Uplands care home has trained staff who ensure residents’ privacy and dignity is maintained.

Caring staff give care home residents the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Delicious food is served that meets residents' dietary requirements.

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Care Provided by Uplands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dahlia Clarke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Uplands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500
  • (these prices are only a guideline, please contact Uplands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Uplands Care Home Reviews (69)

Total of 69, showing 1-20
9.3

Uplands Care Home has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Uplands Care Home has 69 reviews.

Overall Experience

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Date Published

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Review from E R (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Uplands for ten years. In all that time she has been treated with respect and dignity. She is always clean, well-fed and lovingly taken care of. Some of the staff have been there since she arrived. All the staff are friendly and very caring. They all pop by to say hello when I
visit. I couldn't wish for any better for my mum.

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Review from Lucy S (Sister-in-law of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff has been courteous and kind at all times.

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Review from G M (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice staff.

Reply from Amit Patel, Business Manager at Uplands Care Home

Thank you so much for your kind words and taking time in completing the survey. This will mean a lot for team at Uplands. Please do contact team at Uplands should you require further assistance who will be happy to assist.


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Review from Audrey Q (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have been very happy with the care of our mother.
We have peace of mind and are kept updated with any changes in her health and wellbeing.
The staff are friendly and kind.

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Review from Janet R (Sister of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister has been in Uplands for over a year now. The Nurses there are very good but the actual carers are not very caring at all. My sister is bedridden and can't do a lot for herself. When asking for the bed pan she's told she can only ask 4 times a day which I find totally disgusting. She finds
it very hard to even get a drink opened for her. She will press her bell and then will be told someone will be there shortly. Quite often an hour or so later she is still waiting. When I complain to management I get fobbed off with excuses. I have recently been given a letter almost doubling my sister's rent because they say she needs more care. Bearing in mind she has no different to when she first went there. The doubling of the rent in my book is horrendous. I think she should be getting gold service care for the amount they want. It's been quoted over £3000 a week.

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Review from Sigrid O (Respite Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident from 1st March 2024 to 4th July 2024. Amongst the nursing staff, carers and maintenance staff I met some of the kindest and most caring people I have ever known. The medical condition I went in with improved and healed so much while I was there.
My criticisms are that the place was
very noisy, in the night as well as the day and the food very poor. I was told that the company had been taken over in February of this year (2024)

Reply from Amit Patel, Business Manager at Uplands Care Home

Thank you for your feedback. We're delighted to hear that our team made a positive impact on your recovery. We apologize for any inconvenience caused by noise and food quality and appreciate your input as we continue to improve. Wishing you all the best in your continued healing


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Review from Barbara B (Next of Kin) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been the main carer and designated next of kin for a dear family friend for the last five years of his life in the dementia unit at Uplands. During his time there he was treated with kindness, dignity and respect and every effort was made to encourage him with his music (he was still able to
play cocktail piano pieces in his 92nd year) As his carer, I was also treated with courtesy and respect. Any concerns I had were always taken seriously and staff were always willing to discuss his changing needs.

Reply from Amit Patel, Business Manager at Uplands Care Home

Thank you for sharing your experience. We're so pleased to hear that your friend was treated with kindness and respect and that his love for music was supported. It's wonderful to know you felt heard and supported as his carer. Your words mean a lot to us.


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Review from A W (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Didn't start out too well but after a few hiccups resolved, more care and attention was paid to my husband. Staff were caring but needed prompting regarding certain things, towards end-of-life staff were more diligent and on the ball. Management good and very helpful.

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Review from Donna R (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Uplands have been amazing, my father is happy and well cared for. I believe without the care of Uplads he would no longer be with us. My mum visits regularly and is welcomed by the team, nothing is too much trouble. The new management are making great progress in updating facilities
and consulting relatives' opinions. It's the best care I could have imagined for my father.

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Review from G R (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff took excellent care of my father, they gave first-class care and support. Just like family. My father was happy with the care and support he received. I and my siblings were happy with the care and support my father received, it was outstanding, the staff are caring and dedicated.

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Review from Cordelia R (Daughter-in-law of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and a lovely environment. Many thanks.

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Review from L F (Niece of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home! My auntie is always very clean, her room is very clean and the staff is very helpful indeed! Lovely team! Also the manager of this care home is extremely helpful kind and lovely! We're very grateful for all your hard work, commitment and kindness to us! Thank you.

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Review from J F (Wife of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Uplands Care Home since May 2023 and I can honestly say they have been fantastic.
My husband is happy and well cared for.
The staff are friendly and welcoming as well as being considerate to treating my husband with dignity and respect.

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Review from Jane L (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive, dynamic care manager, who does everything possible for resident's welfare.
Dedicated, kind staff.
Clean, homelike environment.
Excellent support activities.
Well run.

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Review from M S (Niece of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt does not use many of the facilities but she is very well cared for. She has been at Uplands for several years now so we have come to know some of the staff very well. They are always friendly and welcoming. We thank Uplands for the way they care for our aunt.

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Review from C M (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been here since 2008 and if she were somewhere else, I don't think she would be alive today. I'm more than happy for her to be here.

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Review from Donald C (Brother of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the Uplands Care Home nurse care is good to what I have seen so far in caring for my sister and the rest of the patients are very good. I do hope they will carry on doing good.

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Review from Christopher B (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed from my first enquiry to my father's return home. All the staff I've dealt with have been extremely professional caring kind and above all, they enjoy helping the residents and their relatives. He was given such a warm welcome when we arrived which gave me peace of mind for the
duration of his stay knowing that he was being looked after by such a kind caring team. We will definitely use Uplands Care Home for respite care in the future. Thank you for looking after my father so well.

Reply from Katie Barnett, Marketing Executive at Uplands Care Home

Thank you, Christopher, for letting us know how we are doing at Uplands Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Theresa C (Wife of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex husband / son’s father is currently receiving end of life care at Uplands Care Home. As a Nurse myself I have been so impressed with the high level of nursing care he is receiving. The staff are all very welcoming, friendly and truly care for the residents and families. Nothing is too much for
them. I go home after my visits with no worries as I know he is safe and in good hands. This is so important when you are dealing with the emotions of facing the loss of a loved one.

Reply from Katie Barnett, Marketing Executive at Uplands Care Home

Thank you, Theresa, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Uplands Care Home. We understand how upsetting it must be, and are so pleased you feel that our team are treating your relative with dignity and the compassion they deserve during their time at our home. Thank you again, Theresa, if there is anything more we can do please do not hesitate to reach out.


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Review from L G (Brother of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care given.

Reply from Katie Barnett, Marketing Administrator at Uplands Care Home

Thank you for your comments about your recent experience at Uplands Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Uplands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Uplands Care Home is calculated as follows: ( (93 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 164 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Uplands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Uplands Care Home

What types of Care is Uplands Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Uplands Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Uplands Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Uplands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Uplands Care Home to the centre of London?

5.5 mile(s) as the crow flies, distance by road may be significantly further.