Uplands Care Home

254 Leigham Court Road, London SW16 2QH
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9.3 69 Reviews
  • Uplands Care Home, London
Uplands care home has trained staff who ensure residents’ privacy and dignity is maintained.

Caring staff give care home residents the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Delicious food is served that meets residents' dietary requirements.

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Care Provided by Uplands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dahlia Clarke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Uplands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500
  • (these prices are only a guideline, please contact Uplands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Uplands Care Home Reviews (69)

Total of 69, showing 21-40
9.3

Uplands Care Home has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Uplands Care Home has 69 reviews.

Overall Experience

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  • 24
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  • 1

Date Published

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55

Review from Valerie S (Niece of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Uplands staff has been very good, overall. They are friendly and professional. I am particularly grateful for their efforts to celebrate my uncle's 100th birthday, which was a very special and thoughtful event. My uncle is cared for with respect and dignity. He is clean and nourished
and I feel confident that he is safe and secure. His clothes laundering is well organised too. The home is clean, although inevitably there are times when the corridor does not smell fresh. I appreciate that the staff phone me to let me know any developments about my uncle.

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Review from Joseph A (Nephew of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to the care home was a remarkable and wonderful experience. All members of staff are very friendly and welcoming. Clean and tidy environment.

Reply from Katie Barnett, Marketing Executive at Uplands Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from A A (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Uplands for three weeks and is settling in nicely. The staff are very accommodating and are able to meet Mum's cultural needs from food, to having interaction with other residents of the same culture. Mum says she is OK and the staff treat her with care and respect. After being very
against Mum being placed into a care home, I feel assured that the home respect her dignity, culture and healthcare needs.

Reply from Katie Barnett, Marketing Executive at Uplands Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Uplands Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Tin W (Friend of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean care home. A really good 100th birthday celebration and great detail was put in.

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Review from Gemma G (Granddaughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are attentive and respectful. They made me feel welcome and they show they genuinely care for the residents.

Reply from Katie Barnett, Marketing Executive at Uplands Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Mary C (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This week my mum had a sudden fall, not long before handover at 8pm. The paramedics were called and she was taken to hospital to be checked over, where she was admitted. The male nurse in charge stayed until 10pm, when the ambulance left, long after his shift had ended and made sure I was updated before
he had left, which I am very grateful for.

Reply from Katie Barnett, Marketing Administrator at Uplands Care Home

Thank you, Mary, for your positive feedback towards Uplands Care Home. We are pleased to hear how satisfied you are with the care provided by the home. Have a nice day and take care.


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Review from S R (Cousin of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My cousin is getting the good care that I wanted.

Reply from Katie Barnett, Marketing Administrator at Uplands Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Chris S (Nephew of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and support of my aunty. She is smiling and content whenever I come to visit. The staff are friendly and personable from the moment I walk into reception. It really helps to ease my anxiety and puts a smile on my face as I go to see my aunty. I know you have a range of meals
but my aunty is keen to eat food prepared in a west indian way, although I know this is not practical.

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Review from Andreia R (Niece of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with this care home. They take very good care of my auntie (Mum). She looks very healthy and beautiful every day. Thank you so much. I like the staff and the receptionist so much. She is very kind every time I visit my auntie.

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Review from Jean B (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s with a very heavy heart I am writing this as my father passed away on the 11th of April 2022. The end of life care he was given was unbelievable. I would like to mention a few people, firstly the manager, two members of staff, in particular, the maintenance man and the rest of the staff, who were
all outstanding. It had been a hard 5-weeks watching my father pass as well as me going to work, but it always made my day when I came to see dad and how well dressed and lovely he looked. My family and I would like to send our love to everyone, they made our last memories ones never, to be forgotten. My father is now starting his last wish, to be buried in Barbados, which is going to be happening very soon. I would give the home top marks in everything and I even received a call from the manager today to see how myself and the family are doing. Thank you Uplands Care Home, my father’s family for the last 7-plus years.

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Review from Rachel C (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Uplands for over three years now. I have the utmost faith in the leadership and staff. I know Mum is well looked after and all her needs are met. Thank you.

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Review from Margaret J (Niece of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in Uplands for seven months. She was taken to hospital with pain and doctor's found she had cancer. She said she did not want treatment, only to go home. I asked her where home was and she said Uplands in Streatham.

Reply from Olivia Shields, Marketing Assistant at Uplands Care Home

Thank you, Margaret, for your comments about Uplands Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We are so sorry to hear about your aunt and understand how upsetting this must be. But it is wonderful to hear that your aunt considers Uplands her home. If there is anything more we can do for you and your family, please do not hesitate to reach out. Thank you again.


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Review from Tolu S (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Uplands Care Home is a gift to family members! The staff are warm and welcoming, and the team is lead beautifully by the manager. The team have cared for my mother so well, and I am incredibly grateful. The staff feel like family, and in times like these, the reassurance they have provided is priceless.
I always know she is not being mistreated but treated with tender care. My mother was coming from having to previously rely on home visiting carers that often had a fast turnover and limited connections. I am happy that uplands seem to retain a constant roaster of exceptional staff. Thank you team Uplands!

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Review from Susan W (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Uplands Care Home since May 2015. She went into Uplands reluctantly. Mum has suffered with psychotic illness/schizo affective disorder, so Mum's behaviour has been very challenging for all the family and staff. She could be physically and verbally challenging when unwell and
can't remember anything afterwards when well. The staff at Uplands got to understand Mum's ways, they adapted to her, calling her Princess and Bubbles, which Mum loved. During Covid, they were Mum's only support. We did not see Mum for a year leaving her care up to them.

Reply from Olivia Shields, Marketing Assistant at Uplands Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Uplands Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jutta T (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the four years of my friend living at Uplands, I have experienced much kindness from carers and nursing staff. They always have been willing to listen to requests. They have discussed care plans regularly and have been open to suggestions. The nursing staff have made suggestions to improve the lifestyle
ie to buy a television for my friend, despite her dementia etc.

Reply from Kristen Fitzgerald, Marketing Assistant at Uplands Care Home

Thank you, Jutta, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Uplands Care Home is so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Maggie H (Sister of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I just had to share my amazing experience with Uplands Care Home. My wonderful Mum came to live here a few years ago. From the very beginning, they tended to her every need and it became quite obvious that the staff were kind, caring, professional and the right people to look after my mum, and
this was the right place for her due to how clearly involved the management was. I used to visit daily and noticed how clean and well looked after it was, and because of this, we then decided that my Sister would also be happy here. The communication via myself and the staff was always brilliant. Any questions are always listened to and answered.
It wasn't easy to get my sister into Uplands but it happened with the manager's help and support, she went above and beyond. It is obvious that she cares deeply and is great management.
I will be forever grateful.

Reply from Olivia Shields, Marketing Assistant at Uplands Care Home

Thank you, Maggie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Uplands Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Tara P (Niece of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uplands has a happy atmosphere and friendly staff. I am very happy with the care provided for my aunt.

Reply from Olivia Shields, Marketing Assistant at Uplands Care Home

Thank you, Tara, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. Have a lovely day!


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Review from R L (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. My relative is happy being there. When I visited my mum on 20th August 2020, she was very cheerful and looked good ie clean and happy to see me, though I was not happy that I have to stand outside even though I booked an appointment, but the staff I saw explained why
I was seeing her outside.

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Review from Beverley A (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is calmer, well fed, well presented at all times. Low turnover of key staff means I feel they are more trustworthy and my mum is more familiar with them. I would be happier if my mum could be taken outside more but I know this is difficult due to the severity of her condition.

Reply from Olivia Shields, Marketing Assistant at Uplands Care Home

Thank you, Beverley, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Take care.


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Review from Mary B (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Uplands Care Team have always been very caring, efficient and highly attentive when looking after my father. At all times they've informed my family and me about my father's care. The Uplands Care Team are like family to my father and the other residents, they all have an extremely good bond.
They supported and cared for my father during his illness and until his sad death. I miss my father very much and the Uplands Care Team too. Thank you Uplands Care Team for all your help and caring for my father over the years he was there and when my mother was there too. Your tremendous work and good efforts are greatly appreciated by me and my family.

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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Uplands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Uplands Care Home is calculated as follows: ( (93 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 164 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Uplands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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