Uplands Care Home

254 Leigham Court Road, London SW16 2QH
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9.3 69 Reviews
  • Uplands Care Home, London
Uplands care home has trained staff who ensure residents’ privacy and dignity is maintained.

Caring staff give care home residents the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Delicious food is served that meets residents' dietary requirements.

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Care Provided by Uplands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dahlia Clarke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Uplands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500
  • (these prices are only a guideline, please contact Uplands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Uplands Care Home Reviews (69)

Total of 69, showing 41-60
9.3

Uplands Care Home has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Uplands Care Home has 69 reviews.

Overall Experience

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  • 24
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Date Published

69
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55

Review from Denise B (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident of Uplands Care Home since August 2015.
At the end of her life in February 2020, the professional team of nurses and carers treated her with the utmost care, kindness, respect and dignity.
They also provided substantial support for and showed compassion and kindness
to her children and relatives during a very difficult time.
Her end-of-life plan was followed according to our wishes, thus allowing our mother a dignified, comfortable and peaceful passing in her own room at the care home.
I would like to sincerely thank the home manager, deputy manager, nurses, carers, administrative and laundry staff for the excellent care and extensive support they provided to my mother and us, her family.

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Review from A F (Power of Attorney of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very informative, helping all the way and doing all they can do.

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Review from N G (Niece of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Uplands have been so kind. Sadly my Uncle, who was a resident at Uplands for 4 years, passed at the end of October. We were given lots of love, care and support in the clearing of his room and were able to start his funeral from the home. The whole family appreciate this very much.

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Review from C G (Friend of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife and I have regularly visited our friend from March 2018 until August 2019 during which time the staff looked after him to the best of their ability. We were always warmly welcomed by all the staff and enjoyed many helpful conversations with them.
We felt that the care home was well maintained
throughout. We wish to express our grateful thanks to the staff for the care they gave to our friend over the 18 months he was with you.

Reply from Alison Geddes, Marketing at Uplands Care Home

Thank you for taking the time to review our home, your positive comments will be passed onto the team. I see there are some areas you feel we could improve upon, our menu is created following feedback from our residents and their relatives, please feel free to come along to the next meeting or pop in to see our Home Manager anytime. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.


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Review from F A (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family, we are very satisfied with the treatment and attention towards our father. Thank you so much!

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Review from Dan A (Son of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother with my wife. We were both welcome and invited to visit often, however, we live abroad and could only stay for the day. Everything we encountered on that day was more than adequate and suitable since some residents require a little more attention. However, the general feeling was
relaxed and very transparent. The feature of phoning using the internet was a very good initiative...however, after having made a successful couple of calls this was not maintained by the staff and I gave up after several unsuccessful attempts to make contact using Skype. I will try again soon. The main thing to keep in mind is that this is a care home capable of caring for dementia residents. This was noticeable on my visit as the general noise levels were high from one person in particular who as mentioned by other reviewers was wandering around rooms, just curious and not in any way unruly or rude just loud and incoherent.

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Review from Christopher Y (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Uplands care home is truly a wonderful home. Since my father came here in September 2018. The care and compassion showed to him have been totally amazing. Staff are always willing to help, courteous, polite and tends to all my father's needs. Myself, I could not ask for anything more. Thank you
Uplands. God bless you all.

Reply from Alison Geddes, Marketing at Uplands Care Home

Thank you for your positive comments about our home. 'A truly wonderful home' - what a lovely description to hear. At Uplands, we pride ourselves on the high standard of care we provide, the team will be touched by your kind words.


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Review from Christina K (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, pleasant and caring staff.

Reply from Alison Geddes, Marketing at Uplands Care Home

Many thanks for your positive feedback, the team will be very pleased to hear your comments.


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Review from A H (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uplands Care Home was just the right care home for my 3+ month respite after a large operation and to support me while I got used to chemotherapy. My digestion was very challenged and the care the kitchen staff took to provide individual meals was impressive, not only for myself but for many others
with cultural differences. I am not used to winters in England and I was so happy to be warm and cosy in a beautiful little room with convenient ensuite that I don't have at home and such friendly and caring staff.

Reply from Alison Geddes, Marketing Administrator at Uplands Care Home

Thank you for your positive comments about our home, it is great to hear how comfortable you were in our care and that you'd recommend Uplands to others. The team will be delighted to hear your feedback.


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Review from Susan J (Niece of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle came to live in Uplands Care Home after 7 months in hospital. He received very good care and although totally bedridden and needing to be turned every few hours he experienced no bed sores (as he had in hospital). He gained weight and enjoyed his tea and cake although my uncle wasn't always
easy to look after as he didn't accept he needed to be in a nursing home and insisted he could look after himself at home.

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Review from Ruby J (Niece of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home was welcoming and encouraged family/relatives to visit residents. Welcome and greeting were both warm and professional. Resident's rooms and communal eating/leisure areas were clean.
Staff treat patients with care and dignity. The only problem I noticed was that my uncle was not protected
from a mentally ill woman resident who would enter his room uninvited and who could be violent.
Staff were kind when my uncle sadly died, sending flowers and attending his funeral.

Reply from Rebekah Saint, Marketing Executive at Uplands Care Home

Thank you for taking the time to review our home, we really appreciate your feedback. It’s great to hear that you found our care home ‘warm’ and ‘welcoming’. Our team believe it’s the small acts of kindness that are able to have the most impact on our residents’ day to day lives and well-being.
With regards to the safety of our residents, we do assessments to ascertain if we are able to meet their individual needs before they are admitted to the home. We also carry out risk assessments for each resident which are regularly reviewed as the needs of the residents change to ensure the safety of all of our residents at all times.
Once again thank you for leaving this review, it’s through a feedback process that we are able to further improve our service.


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Review from Eileen O (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Uplands for more than five years. She was always treated with warmth and affection and Uplands was a place she felt safe. Her personal and medical needs were always addressed and staff were responsive to our questions and concerns. When mum passed away recently, we felt that
the staff mourned with us. They couldn't have been kinder.

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Review from P C (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after particularly the sparing use of morphine. There were times when I thought she was thirsty but mostly she was well attended to. The day staff were unfailingly great.

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Review from D R (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, facilities, food and loving environment created for residents should set an example to other care home providers. The residents are treated with dignity and respect and I would recommend Uplands Care Home without hesitation.

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Review from Abdool M (Brother-in-law of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, understanding staff from management team downwards, always attentive, good attitude.
They facilitate any problems we come across. Makes a big difference seeing so many smiling faces from the caring staff.

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Review from Maria H (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day to now, totally impressed with my mother's care. She is changed and fed 3-4 times daily, hair done once a week, entertainment if she wants it, food is varied from day to day. Staff are always kind and helpful, always ready to answer questions. The manageress runs the home with love
and care, her work ethic is impressive which filters out to all that work for her. Thank you Uplands.

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Review from Justina C (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Uplands for just a few days, however, she was able to find tranquillity, so as to then be able to make her transition peacefully. The staff were all genuinely caring and knowing that my mother was not at a hospital anymore and was comfortable in her new 'home', was perfect and reassuring
in every way.

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Review from Christine A (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard good.
The staff are kind and caring and are considerate to the residents' needs.
There's room for improvement on the cleanliness of the rooms and toilets and the small kitchen.

Reply from Rebekah Saint, Marketing Executive at Uplands Care Home

Thank you for taking the time to review our home, we really appreciate your feedback. We think it is great that you find our staff kind and caring - we take a person-centred approach to care and believe it is the small acts of kindness that are able to have the most impact on our residents’ day to day lives and well-being. With regards to the cleanliness of the home, I am sorry that we have fallen below our usually high standards, this must have been an oversight as the cleanliness of our home has always been a priority and this was reflected in the CQC report in December. Nevertheless, we have taken this on board and will intensify supervision to ensure the cleanliness of the home is maintained to the highest standard at all times. As always, we have an open door policy and should you wish to discuss the issue further, our home manager would be happy to chat with you at your earliest convenience.


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Review from A R (Friend of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great experience to come in contact with a home of the quality of Uplands.
The building itself is maintained to a first class standard. Welcoming and warm.
The staff couldn't be more professional in their treatment of the residents together with a friendliness rarely seen in similar establishments.
I
award top marks in every respect.

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Review from Joanne S (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Uplands Care Home staff very friendly and helpful.
The care they give my mum is extremely good, they are always being loving and caring towards my mum.
My mum is very happy since she came to Uplands and seems less agitated.
The staff are very patient and my mum is actually putting on weight
because they take their time feeding her.

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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Uplands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Uplands Care Home is calculated as follows: ( (93 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 164 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Uplands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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