St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH
Submit a Review
9.7 57 Reviews
  • St Vincents House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.

Show St Vincents House on the Map

Care Provided by St Vincents House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Reyes (Home Manager)
  • Admission Criteria
    • Health needs assessment
    • Ages 55+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for St Vincents House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,762
    • Self-Funded Residential Dementia Care from £1,852
    • Self-Funded Nursing Care from £2,002
    • Self-Funded Nursing Dementia Care from £2,092
    • RESPITE Self-Funded Residential Care from £1,972
    • RESPITE Self-Funded Residential Dementia Care from £2,062
    • RESPITE Self-Funded Nursing Care from £2,212
    • RESPITE Self-Funded Nursing Dementia Care from £2,302

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to gardens and sun lounge
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact St Vincents House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


St Vincents House Reviews (57)

Total of 57, showing 1-20
9.7

St Vincents House has a Review Score of 9.7 (9.659) out of 10, based on 21 reviews in the last 2 years. Over all time St Vincents House has 57 reviews.

Overall Experience

  • 39
  • 15
  • 1
  • 0
  • 2

Date Published

57
2
6
21
36

Review from B S (Sister of Resident) published on 15 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother took up residence 1st week of February. Continuing care end of life.This place is very special. He is content and very comfortable.The staff are very caring and attentive.Nothing is too much trouble .They are friendly and welcoming and engage with relatives.St Vincent's is very well maintained,lovely
fresh decor and no unpleasant odours .Its very homely and comfortable. Well run and managed staff will gladly answer your questions.Professional medical staff in house and gp visits what more can you ask for?. Have complete confidence in management and staff.would highly recommend this establishment. Plus activities available to suit all residents .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George S (Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy for everything. Top class, no complaints. The care I am receiving is More than I expected. I am happy with the room and all the services being provided. The nurses and all staff are very good, they are very attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience coming to the home is excellent, except for entry when the office is unmanned.
Twice when there was no one in the office, I had to wait 15 minutes to gain entry to the building.
A diggestion is, that when the office is unmanned, an entry code should be left on the entry pad and removed
when the office is manned so entry is not hindered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so friendly, caring, helpful and really take time with my mother going over and above to make sure she is ok, safe and looked after. They take the time to engage with her and also with the other residents. The management team are very approachable, personable, professional and helpful.
We have seen an improvement in the meals and snacks recently. Housekeeping is good, staff is helpful. The activities team do an amazing job making such an effort to put on a variety of activities for the residents including those who don’t leave their rooms. It is evident how much the residents enjoy this time. The garden is lovely and peaceful. There is also a great hair salon. My mother is very happy at St. Vincent’s nursing home and we are also very happy that she is there as she is well looked after and safe. That is a testament to all the staff and the care given at all levels from carers, nurses, support, housekeeping, kitchen, admin and management etc. Thank you St. Vincent’s.

Reply from Reviews Team, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management has been swift to respond to any communication and issues. The staff at the care home are always friendly and quick to fix issues. Communication between everyone at the care home sometimes goes wrong but they always own it, learn and move forward.
I think more could be done to make the garden
space more pleasant to be in. My mother very much enjoys the food provided at the home and the singing entertainment.

Reply from Samantha Debenham, Reviews Team at St Vincents House

Thank you for taking the time to write a review for St Vincents House and for your kind comments about our friendly team, as well as your feedback regarding communication. We are also pleased to hear that your mother enjoys the food and the singing entertainment. We would like to take this opportunity to confirm that we have now recruited a full-time gardener, who has started revamping our garden space by cleaning and maintaining the garden and furniture, as well as adding new flowers and plants. We have also added a new greenhouse for vegetable gardening which we hope will provide a pleasant activity for residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home take amazing care of my mum. The staff are friendly passionate and always friendly to my mum which she loves it makes her smile.
When I leave the care home I never worry about her well-being they are so attentive.

Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Honchiu T (Son of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my mother is staying in St Vincents House. She is well looked after. It's a very caring and comfortable home. The carers are so spot on.

Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lillias F (Cousin of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and I visited my cousin today and we were very impressed with everything in the home. Lovely, helpful carers, pleasant staff and a really pleasant sitting room looking out on the garden, where my cousin enjoys seeing the birds and squirrels!

Reply from Fiona Madder, Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zainul L (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in St Vincents House for just over five weeks. During this time, each and every member of staff provided the best care and showed kindness throughout. It was very fortunate that my Mum was placed here during the last few remaining weeks of her life. I have nothing but praise for this establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorcas E (Private Carer of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, residents are well-engaged. Lots of activities being offered. The staff know their residents well, Lots of comfort and love including assurance that they need. Residents are treated with dignity and respect. No issues, excellent service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm and friendly greeting when I visited the care home to consider it for respite for my father.
The staff member put me at ease and was able to answer all my questions. When I went to finalise the paperwork, I also met with another senior staff member who was also friendly, courteous
and again responded to any questions.
The day my father was admitted to the care home, the unit manager called and confirmed his safe arrival.
My father himself spoke very positively about the staff and his stay at the care home, which convinced me that I made the right decision to place him at St Vincent's for respite. I would recommend St Vincent's without hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round, very helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham M (Husband of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience for my wife during respite. Most staff are caring and dedicated in their work. The facilities are excellent, the room was good, communal rooms and gardens are wonderful. Rate this care home as very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa C (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to St Vincents House when discharged from hospital and it became evident she needed more care than we could provide at home. We chose St Vincents House based on a visit, reading reviews and the CQC report. My mother and the family were welcomed and although we were all heartbroken
at not being able to keep her at home, the care shown by the staff reassured us and they were mindful at how difficult we found the transition. There have been a few minor issues but they are usually dealt with quickly. There is a great range of activities for the residents and the staff always encourage the residents to take part. Since my mother has been there we have had two family celebrations and on both occasions one staff member in particular and their team have gone above and beyond to make these special. There is always someone on reception to welcome us when we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicole J (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. She is happy and relaxed. The staff are great with her and the home, including her room, is always clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice M (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St. Vincents House Care Home for the last seven weeks, I could not have asked for a better place for her to stay, on arrival, you are always greeted with a warm welcome from reception.
All the staff (every single one of them) I have meet are caring, professional and
kind to myself, family and my mother, her room is spotless, clean and tidy, her clothes always washed and ironed, hanging in her wardrobe, mum is always clean and beautifully turned out, mum had lost a lot of weight due to a stay in hospital, since being in St. Vincents she has now started to eat more and is gaining weight, the staff are very patient with her and make sure she's eating and drinking enough. The entertainment and activities, well what can I say, the resident's love it, (me included) I've never seen so many happy smiling faces in one room, everyone signing along to the music, it's great, thank you so much, mum loves a sing song. Big thank you to all at St. Vincents.

Reply from Reviews Team at St Vincents House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care provided. At St Vincent's House Care Home & Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Wife of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the home. My husband is well looked after. Happy with activities and staff are friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Sister of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very pleased with the premises.
There is room for improvement in cleanliness.
Staff are very cordial.
Nurses are excellent.

Reply from Samantha Debenham at St Vincents House

Thank you for taking the time to write a review for St Vincent’s House and for your lovely comments and positive scores regarding our caring and supportive team and overall management of the home. Our team work very hard to ensure the home is clean, tidy and a pleasant environment for residents living here and guests visiting us, but please be assured that the home manager will discuss your feedback with the head housekeeper to look at how this can be improved.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary K (Wife of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was looked after with kindness and sensitivity. I, too, was cared for in the last days of my husband’s life, with meals provided for me and my family. We all have good memories of the staff who supported us and felt they were not only carers but friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F A (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia, settled in quickly. The management and daily staff are exceptionally caring and professional. They are aware of what she likes, and the daily activities are very much enjoyed by Mum and the residents.
The building is well-maintained. There are various activity rooms and a
delightful garden. Her private room is an adequate size with an en-suite bathroom. The building is in a fantastic location with riverside restaurants and cafes literally within a few minutes walk.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for St Vincents House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for St Vincents House is calculated as follows: ( (172 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 246 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Vincents House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.


Frequently Asked Questions about St Vincents House

What types of Care is St Vincents House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Vincents House provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does St Vincents House have?

There are 92 Single Rooms.

What are the Facilities & Services at St Vincents House?

Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Vincents House to the centre of London?

3.3 mile(s) as the crow flies, distance by road may be significantly further.