St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH
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9.7 57 Reviews
  • St Vincents House, London
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis.

The home is light and airy with beautiful facilities including a comfortable cinema room, a vintage tea room café, a sun lounge and an activity room. The home and grounds are fully wheelchair accessible, so residents can enjoy relaxing in large garden space, or even getting involved in the weeding and planting.

Residents at St Vincent's House have their own unique, personalised care plans, which are continually monitored and updated to account for any changes to care needs or personal wishes.

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Care Provided by St Vincents House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Reyes (Home Manager)
  • Admission Criteria
    • Health needs assessment
    • Ages 55+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for St Vincents House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,762
    • Self-Funded Residential Dementia Care from £1,852
    • Self-Funded Nursing Care from £2,002
    • Self-Funded Nursing Dementia Care from £2,092
    • RESPITE Self-Funded Residential Care from £1,972
    • RESPITE Self-Funded Residential Dementia Care from £2,062
    • RESPITE Self-Funded Nursing Care from £2,212
    • RESPITE Self-Funded Nursing Dementia Care from £2,302

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to gardens and sun lounge
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact St Vincents House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


St Vincents House Reviews (57)

Total of 57, showing 21-40
9.7

St Vincents House has a Review Score of 9.7 (9.659) out of 10, based on 21 reviews in the last 2 years. Over all time St Vincents House has 57 reviews.

Overall Experience

  • 39
  • 15
  • 1
  • 0
  • 2

Date Published

57
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20
37

Review from Abigail C (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been there for a few years now. Staff are friendly and understanding of his needs. Have always had great communication regarding events, relative meetings and information on his general health. Any requests I have made have been met.

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Review from K C (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service at the home is satisfactory to good as usual. Only one ongoing problem remains in the room toilet, which is the actual toilet lid keeps falling down and won't stay up. This has been a problem for a long while and needs fixing.

Reply from Samantha Debenham, Personal Assistant at St Vincents House

Thank you very much for taking the time to write a review for St Vincent's House, and for your comments regarding the service at the home. We would also like to thank you for your positive scores for the care and support we deliver, as well as your overall experience. We have reviewed the toilet seat with maintenance and housekeeping and although the seat is old, it remains robust and stayed up during our inspection. We would like to assure you that this will still be dealt with and replaced to ensure ease of use going forward.


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Review from Martin M (Brother of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great.

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Review from Nora L (Niece of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For six months, my loved one was in St Vincents care home. Whilst he has dementia (onset), he was also end of life patient. It has been an experience and privilege for me to spend so much time at the care home. The medical staff/carers (really all staff) there showed me what it means, always remembering
it's the illness that's the issue - not the man or woman in front of them. The caring, professional, kind, thoughtful staff here doing demanding, even exhausting work. Their unconditional love, their tender approach with patience, entering into their world and never giving up. The lovely cup of tea by humorous staff, their smiles would help me cope when end of life came two weeks ago. The professionalism, caring, thoughtful, considerate carers made my journey simpler. Thanks to all at St Vincents House care home.

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Review from Steven R (Son of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was admitted for short-term respite care and immediately there are issues with unfriendly management. They call the police unnecessarily. The Resident was not given any right to just cancel service and leave. Mobile phone lost and can’t be found, yet not even added to the inventory list.

Reply from Samantha Debenham, Personal Assistant at St Vincents House

We appreciate you taking the time to submit a review for St Vincent's House, and we thank you for your positive scores on the facilities and cleanliness of the home. In response to your comments, we must stress that at Care UK, the safety and security of colleagues and residents in our homes is of the utmost importance to us and we will not hesitate to act if we ever feel that their safety is compromised.


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Review from Ronald W (Partner of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at St Vincents for approximately three years. When she was at the hospital, the team looking after asked me to check out St Vincents for suitability. I liked the home. She was transferred there shortly after. I'm very happy with the care home. The right choice was made.

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Review from Clemens V (Brother of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not visited my sister for 18-months (pandemic related), my wife and I arrived at St Vincents with more than a little trepidation, after the many horror stories out there in this new world of social media. We shouldn’t have worried. The check-in process was simple, well managed and efficient.
My sister was as well as we could have expected. Her room was clean and tidy, but her hoarding instincts were still evident! Nonetheless, her room was bright and cheerful with a fine view over a garden and skyline.
What really struck me was how friendly, professional and full of cheer every member of staff was that we met. Clearly, this is not an easy job by any stretch of the imagination, but even if they were under stress, pressure or overworked, they didn’t show it. My sister, like many residents, struggle with confinement, loss of freedom and social interaction. It seemed like St Vincents staff were doing their best to make life a little more pleasant and tolerable.

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Review from Angela C (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely tea for Mum today, and the staff made it an extra special time by dressing for the occasion, singing along to some of Mum's favourite songs, arranging for a cream tea and just making her time, a lovely memory. Mum was treated like the Queen she is and was even bought a crown by one of
the carers. Carers here never fail to make her (my mummy) feel loved. Thank you.

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Review from J R (Wife of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted with the care and attention given to my husband at St Vincents. He likes the staff and he likes the food. To quote my husband, "they offer to help you, you don't have to ask". With my husband's many serious illnesses, St Vincents really has been a Godsend. Thank you all.

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Review from P N (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The location of St Vincents is close to Mum's previous address. The building itself was put together in such a special construction. The layout - internally has been well thought out with all spaced used very well. St Vincents security is undoubtedly paramount sufficient being constructing in any way.
Every staff member is immaculately turned out in appearance. The summer garden party I tended was a very special afternoon, I will remember always. Thank you.

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Review from A K (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very, very helpful and considerate.
Room is very nice and comfortable.
Excellent hygiene.

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Review from Deborah M (Niece of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle, who sadly passed away the end of December 2020 aged 85, had the luxury of spending his last three months at St Vincents House. He was a very private man and had lived in the Hammersmith area for 38-years in a room in a house he shared. His health declined quite considerably middle part of
2020, and he was diagnosed with Lewy Body Dementia, a rapid declining type of dementia. It was obvious, he could not return home, so he was accepted at St Vincents. From the very first moment he was admitted, both the admin team and the nursing team kept myself and my mother informed daily whilst he settled in. My uncle was a very difficult person to look after due to his condition, and so the nursing team provided ongoing updates as to his progress, almost on a daily basis. I cannot praise the staff enough for how they attended to his needs during this time and involved the visiting GP in our updates. I would not hesitate to recommend this home at all for any family member.

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Review from Mark M (Nephew of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at St Vincents were very friendly, caring and professional while my aunt was under their care. The looked after her extremely well at a difficult time with the covid-19 restrictions. We had regular contact with her, and in her final days, personal visits. We were well informed
by the nursing staff of her wellbeing. We are happy as a family her final months were at St Vincents with lovely, caring people.

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Review from R C (Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my experience to be very welcoming but the reception team who were very friendly as well. Moreover, I found the management team to be efficient and effective in providing a covid-19 secure environment. Any queries I had were dealt with attentively by the team overall.

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Review from Lorraine P (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, caring and my mum spent nearly 2 years in this care home.
My mum passed today 23/9/20. Staff were brilliant, couldn't do enough for us and allowed us enough time to say our goodbyes.
Would recommend this care home to anyone.

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Review from R H (Partner of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a hard year for everyone, but the support and care you all are giving to our loved ones is just amazing.
Without everyone who works here, without you guys, our loved ones would not be here.
Thank you for saving their lives!

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Review from K S (Husband of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a short stay (one week) while I had some hospital treatment. Although it was short notice the staff responded with consideration and efficiency. During the time my wife was there the home was in lockdown so I cannot comment specifically about the facilities, however, the staff and management
were excellent. My wife was well cared for and I am pleased I found a place for her in this home.

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Review from Kerry W (Granddaughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been at St Vincents Nursing Home for 18 months now and we as a family couldn't recommend it any more. The staff are all amazing and always go above and beyond for the patients and visitors. The home is always nice and clean, also staff here are always happy to help with any questions you
may have. Great home.

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Review from J A (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Vincents provided great and personal care for my mother. The carers really bonded with her and the effort they put in to make sure she was always looked after was a great and real comfort.

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Review from Sally H (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been resident at St Vincent's for three months. My brothers and I are very happy with the care she is receiving. The staff are, of course, attentive and professional, however, the most important thing is that they are so kind, patient and caring.
It is a huge relief to the whole
family that our mother is being cared for with respect, patience and kindness.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for St Vincents House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for St Vincents House is calculated as follows: ( (172 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 246 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Vincents House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Kerry

Kerry Reyes

Job Title: Home Manager

I'm very proud that I started my career as a Nurse at St Vincent's House and have worked my way to Deputy Manager and now Home Manager.


Care UK is excellent at seeing the potential in colleagues and supporting them to develop their skills and expertise.


The team at St Vincent's House is very close-knit and hardworking. We support each other to do our best for residents and their families. There's always a lot to juggle each day. In my role I tackle anything from recruiting new team members to supporting colleagues with training, getting to grips with new policies and procedures, and liaising with relatives.


What I do is only possible with the support of our amazing team. They never cease to surprise me with their dedication and passion for what they do.