St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH

9.7 57 Reviews

Funding & Fees Guide for St Vincents House

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,762
Self-Funded Residential Dementia Care from £1,852
Self-Funded Nursing Care from £2,002
Self-Funded Nursing Dementia Care from £2,092
RESPITE Self-Funded Residential Care from £1,972
RESPITE Self-Funded Residential Dementia Care from £2,062
RESPITE Self-Funded Nursing Care from £2,212
RESPITE Self-Funded Nursing Dementia Care from £2,302

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and sun lounge
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

(these prices are only a guideline, please contact St Vincents House to find out the exact price for your requirements)

Order by:

Review from Sebastian D (Son of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience

My father's been at St Vincents for two years with Alzheimer’s and Parkinson’s, so his needs are complex.
He is always treated with love and affection by the staff: that extra time staff spend chatting with him, an extra smile or a stroke of his hand. I often see very caring staff go the extra mile,

be it how tenderly they feed Dad, wash him or how they help him dress.
Under the caring, upbeat and watchful stewardship of the manager (14/06/19) any concerns I have about Dad’s care-plan are immediately dealt with. This manager will always try to improve my father’s care with advice, prompt action and bucket-loads of empathy, whilst encouraging an ethos of never resting on laurels and always trying to improve life for the residents.
My father is brilliant, loved and special - like so many of the residents - so please... keep being brilliant, St Vincents, keep trying to improve even when things are going well, and please keep those smiles… they mean the world.
A big thank you.

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Review from Marc J (Son of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience

No registered manager since 19/04/18 - 5 managers in 1 year.
In September 2018 this home appointed the 5th manager since March 2018.
The last CQC-registered manager left in April 2018.
Many managers are totally unaccountable due to inappropriate qualifications (not CQC registered, not NMC registered,

not HCPC registered).
Legal, administrative and admission procedures are of very poor quality.
Likewise, there have been 4 clinical leads in the last year.
This vertiginous staff turnover has led to the loss of information, lack of continuity and poor quality care.
This is not in the best interests of any of the residents in this home, many of whom suffer from dementia.
I simply cannot understand such a situation.
It is a fact that my mother, a resident, has greatly suffered from these anomalies.

Reply from Amy Wilson, AD at St Vincents House

Thank you for taking the time to submit your comment. We are currently recruiting for a new home manager at St Vincent’s House, but I would like to assure you that there is always a fully trained and qualified support manager in place at the home whilst we find the right person for the role permanently. We are very proud of the team at St Vincent’s House, all of whom are fully qualified for their individual jobs and undergo ongoing training and assessment in order to continue to deliver excellent care every day to residents, including to those living with dementia. We will keep residents, their family members and friends, up-to-date with the home manager recruitment for the home and hope to be able to introduce a new home manager in the near future to you all – however, please do let us know at any time if you have any comments or suggestions and we will be happy to help.

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Review from K B (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

The staff are kind and pleasant. The home is kept clean. If it weren't for the diabolical food I would give top marks. The food through is truly 'deadly' (my mother's description). She has dementia but was a really good cook, who used the best ingredients she could afford on a modest budget and deserves

a lot better in terms of nutrition.
She is living on milk - abundant supply of cold milk and what we bring in. I've seen many evening meals - plates of slop, stew type stuff with sliced white bread, yuck. I would rather starve than eat it myself.

Reply from Samantha Debenham, Marketing Support Administrator at St Vincents House

Thank you for taking the time to review St Vincent’s House, and for your kind words and excellent scores, particularly for the team in the home. I am sorry to hear your feedback on the food in the home and this is an area we are currently working hard on, so we hope you have already started to see improvements. We have, for example, introduced a snack tray that goes around the home every morning and in the afternoon we have cakes on each floor too for residents to enjoy. We are training our chef team in the home to improve the appearance of meals that are served, and will shortly be introducing homemade fruit smoothies with delicious recipes that will change daily. If there are any meals, snacks or drinks that you and your mother would like to see added to the menu, then, of course, please do let us know and we’ll do our best to add these. Thank you again for your feedback, and please do let us know now or at any time in the future if you have any comments, feedback or suggestions.

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Review from S L (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience

Overall, we are happy with the care my father is receiving in the home.
We have found one carer on the 1st floor to be very caring, efficient and cheerful at all times, nothing is too much for them.

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Review from S E (Wife of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

My husband, who is very difficult to deal with at times, has been very kindly treated by the staff at all times.
The rooms are very pleasant, light, well furnished and decorated. The garden room, garden, tea room and cinema room are particularly pleasant.
The activities listed on the schedule have

not invariably been available, though I think this will probably improve.

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Review from Patricia H (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

The care assistant in elderly care is always very helpful and nothing is too much trouble for her.
When I visit my friend she is always willing to assist if we need help. She is very courteous and efficient.

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Review from T J (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience

Very nice accommodation, clean and pleasant.
Staff are very kind and polite.

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Review from Stephen S (Daughter-in-law of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

Very happy with the services at St Vincents House, staff were fantastic and so helpful. My father-in-law was taken very good care of.

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Review from Lucy M (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother started to crochet by herself.
It will take time for her to learn the stitch but she's doing it by herself which is very good.

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Review from James P (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

First class home. Staff very caring. Full of compliments. Would recommend highly. 1st class.

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Review from K O (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

I am a retired R C Priest in care after right hip surgery. I find conditions here to my complete satisfaction. The room assigned me suits me and is to my satisfaction. The caregivers look after me very well and I could not expect more of the nursing staff day and night. I am full of admiration for the

spirit of dedication and service of the entire staff towards all the residents who can at times be annoying. Staff make sure that I am warm and sufficiently fed. I am grateful to them.

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Review from Mary F (Resident) assisted by family/friend published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

I really enjoyed the party and got to interact with other people and really enjoyed the music. I got to dance and really sung my heart out!

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Review from L M (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Due to dads physical care needs, he doesn't join in with the programme activities however I have observed and it is excellent.
My dad's physical condition was a point where my mum and I didn't recognise him since coming to St Vincents House he has been assessed medications reduced and even converses

with us.
Lovely friendly environment.

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Review from Marie C (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

St Vincents House has many facilities on site, however, due to my mum's condition, she is unable to use the as much as others. I decided to bring Mum to St Vincents House as she has grown up in the area and wanted her to continue to have contacts with locals. It's a lovely residential area and the layout

of the home has a private feel to it, as well as a warm community environment. Other relatives will visit my Mum and I have been able to talk to them personally and not feeling alone as they are going through the same.

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Review from M G (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and always smiling. They address my mum by her name and seemed to know her soon after she moved in. Everyone is spotless - cleanliness is superb. The food always looks yummy too!! Any requests made to staff are always done immediately - they are all so helpful.

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Review from Denise B (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been in St Vincents for nearly 8 years now. In that time she has been cared for and looked after really well. There have been times when I have felt very sad about my mum's declining health and the staff have also supported me. The staff at St Vincents always take care to inform me of

my mum's health and listen to me when I suggest things regarding her. Mum feels safe and secure where she is. I really couldn't ask for more than that.

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Review from T V M (Husband of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience

I have found St Vincent's clean. The staff are very helpful and courteous. There is a good relationship between residents and staff. Visitors are always welcome.

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St Vincents House

Care Provided by St Vincents House

Good to Know

Funding & Fees Guide for St Vincents House

Facilities