This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visiting is open apart from protected mealtimes.
Own private off road car park for visitors to the home.
Barchester Westwood House Care Home has a Review Score of 9.6 (9.596) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Westwood House Care Home has 93 reviews.
Review from G N (Daughter of Resident) published on 25 March 2025
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5.0 out of 5
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Review from Andrew B (Son of Resident) published on 12 March 2025
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Overall Experience
5.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
Thank you very much for taking the time to review our home and giving us such a positive feedback. I am really please to hear that you are happy with the service provided at Westwood house.
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Review from Gilad L (Brother of Resident) published on 4 March 2025
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5.0 out of 5
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Review from P R (Friend of Resident) published on 4 March 2025
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5.0 out of 5
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Review from Helen D (Daughter of Resident) published on 18 February 2025
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Overall Experience
4.0 out of 5
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home
Thank you for taking the time to leave a review about Westwood House and the team. It was lovely to receive such lovely comments. Your feedback means a lot to us and helps us to continue to improve.
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Review from Tess D (Granddaughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from yanique King, General Manager at Barchester Westwood House Care Home
Thank you for taking the time to leave a review about Westwood House and the team. It's wonderful to hear such a lovely comment and will ensure that this is shared with the team. Your feedback means a lot to us and helps us to continue to improve.
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Review from L H (Daughter of Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
Thank you for your positive comment regarding our care home. It was a pleasure caring for your loved one at Westwood House, I will be sure to share this review with the team and we look forward to welcoming you back again.
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Review from Coleen P (Sister of Resident) published on 27 September 2024
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4.0 out of 5
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Review from Eleanor S (Daughter of Resident) published on 19 September 2024
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Overall Experience
5.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
Thank you for your positive feedback about Westwood House and the team. All feedback are valuable as this helps to improve our service, I will be sure to share this review with the team.
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Review from Sarah T (Daughter of Resident) published on 19 September 2024
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Overall Experience
5.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
Thank you for your positive review about Westwood House and the care provided. It was a pleasure caring for your relative here, I will be sure to share this review with the team. Please do not hesitate to get in touch should you need our services again.
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Review from Deborah F (Daughter of Resident) published on 19 September 2024
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Overall Experience
4.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
Thank you for your review. As the general manager, I value all feedback, this helps us to improve our service where required. It is our pleasure caring for your relative, we are proud of our active team enriching the lives of our residents.
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Review from Denise K (Daughter of Resident) published on 6 September 2024
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4.0 out of 5
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Review from Charles G (Partner of Resident) published on 6 September 2024
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5.0 out of 5
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Review from Linda K (Daughter of Resident) published on 2 September 2024
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Overall Experience
4.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Westwood House Care Home
Thank you for your lovely feedback. The team here at Westwood House pride ourselves on ensuring our residents are happy, safe and secure. We love to hear that we are doing just that!
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Review from Michele K (Granddaughter of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Yanique King, General Manager at Barchester Westwood House Care Home
We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service. It was a pleasure caring for your grandfather here at Westwood House. Thank you also for your positive comments regarding our home and team.
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Review from Carol M (Daughter of Resident) published on 19 June 2024
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Overall Experience
5.0 out of 5
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home
Thank you for your kind words; I will feed this back to the team.
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Review from P I (Daughter of Resident) published on 7 June 2024
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Overall Experience
5.0 out of 5
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home
Thank you for your feedback, this really helps us to understand what we are doing well and areas that we need to improve on.
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Review from Margaret A (Daughter of Resident) published on 12 April 2024
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Overall Experience
4.0 out of 5
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home
Many thanks for your feedback. We shall share it with the team.
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Review from Susan G (Wife of Resident) published on 12 April 2024
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Overall Experience
5.0 out of 5
Reply from yanique King, General Manager at Barchester Westwood House Care Home
Many thanks for your feedback. We will pass this on to the team.
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Review from Elizabeth P (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Joanne Thompson, Administrator at Barchester Westwood House Care Home
Many thanks for your feedback. We shall share this with the team.
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The Review Score of 9.6 (9.596) out of 10 for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.596 for Barchester Westwood House Care Home is calculated as follows: ( (185 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.596
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Mar 2019
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Job Title: General Manager
Joined: 2023
Hello, my name is Yanique, and I am the General Manager here at Westwood House.
I have a wealth of experience having worked for both private and public healthcare providers. I strive for excellence and dedicate myself to ensuring those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone.
Westwood House is an amazing home with a great atmosphere and I am looking forward to continuing to deliver the best care with my team for those we support in a friendly, warm and happy environment.
Please drop in for a coffee, and a slice of homemade cake. Learn more about our beautiful home and discuss various ways we can support your loved ones to enjoy a safe and happy life in our care community. My door is always open.
Job Title: Clinical Lead
Joined: 2022
I have been working at Westwood House since 2022 and work alongside the General Manager and Deputy Manager to ensure that we deliver the highest standards of care we can.
I am thoroughly enjoying supporting the residents at Westwood House and working alongside a wonderful team.
Job Title: Home Administrator
Joined: 2020
My name is Joanne Thompson and I have been a part of the Westwood House team since 18th February 2020 as a Home Administrator.
I have worked within the care industry for over 15 years. I work alongside my General Manager and Clinical Lead providing support in order to ensure that Westwood House runs efficiently and effectively at all times, providing a professional and dedicated service to everyone.
Within my role I cover a number of different functional areas including Finance, Recruitment, Human Resources, Learning & Development and Customer Experience. I am a highly motivated individual and is committed to ensure that we provide a person-centred approach in every aspect.
Job Title: Maintenance Manager
Joined: 2014
I am the Maintenance Manager at Westwood House and have been here for almost 9 years now. I am responsible for ensuring that the home is meeting all Health & Safety requirements and fire Legislation requirements.
I am happy to help you personalise your loved one's bedrooms with the placing of pictures and personal possessions.
Job Title: Lifestyle Coordinator
Joined: 2022
As a Lifestyle Coordinator at a Barchester care home, I help to create a stimulating environment that enables us to deliver exceptional all-around care and support for our residents. Our ethos is all about celebrating life, so I devise imaginative, fun and motivational events and activities that suit every interest and ability. I ensure that I spend time getting to know all of our residents and their families, to ensure a personalised and tailored activities programme, focusing on maximizing everyone’s well-being, independence and social engagement.
Job Title: Head Chef
Joined: 2024
My name is Philip Hall and have been part of the team since September 2024.
With over a decade of experience as a Chef, I bring a wealth of knowledge in nutrition, menu planning, and team leadership. I am particularly passionate about creating fresh, seasonal meals and is effective in the delivery of high quality care.
Job Title: Host
Joined: 2010
Hello my name is Sheila Lewis I have been working as part of the Barchester team from September 2011 in a variety of roles. My Current role is Hostess and I have been doing this for the past 3 and half years.
I provide a high-quality catering and dining experience to all our residents, visitors and guests as well as providing everyone with tea, coffee and freshly baked treats throughout the day. I pride myself on strong and effective leadership skills.
Job Title: Administrative Assistant
Joined: 2017
My name is Nicola Deegan a highly capable and compassionate Administrator Assistant/Receptionist, I have been part of the team since June 2017. My experience providing optimal assistance to both the Home Administrator and General Manager, I enjoy interacting with the residents and their families and friends and always strive to find solutions and offer assistance for any issues that may arise. I am committed to ensuring the highest level of care and support through best practices at Barchester.
Westwood House is a fascinating and enjoyable place to work because no two days are the same.
Job Title: Care Practitioner
Joined: 2024
My name is Patricia and have been part of the team at Westwood House since November 2024.
I have worked within the care industry for over 9 years and am very passionate about my role. I am an experienced and compassionate CP with certification in providing high-quality person-centred care. Proficient in advising and education residents and staff on treatment protocols and medications, while fostering strong relationships with residents and collaborating effectively with family and other health care professionals.
Job Title: Carer
Joined: 2021
Laura is one of our carers here at Westwood House. She is friendly and supportive to both residents and staff. Laura and our other wonderful carers provide a good standard of care for all of our residents at Westwood House.
