Barchester Westwood House Care Home

9 Westwood Hill, Sydenham, London SE26 6BQ
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9.6 93 Reviews
  • Barchester Westwood House Care Home, London
Westwood House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available around-the-clock who are also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Westwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Yanique King (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Barchester Westwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open apart from protected mealtimes.


  • Parking

  • Own private off road car park for visitors to the home.


Barchester Westwood House Care Home Reviews (93)

Total of 93, showing 61-80
9.6

Barchester Westwood House Care Home has a Review Score of 9.6 (9.596) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Westwood House Care Home has 93 reviews.

Overall Experience

  • 68
  • 21
  • 4
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Review from Keith M (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful staff at Barchester Westwood House Care Home.
You all made it a "home", a proper home, for my mum. Every one of you should be proud.
You lovely, lovely people.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so very much for this lovely feedback - this is exactly what we strive to do for all of our residents. I am so pleased that you were all so happy with the care we provided. I will ensure this is fed back to all the staff involved.


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Review from Jane C (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood House is such a caring home with the most amazing and supportive staff. Nothing was ever too much for them and the care they gave to my mother in the last year of her life was fantastic. They were respectful, genuinely caring and were always available to have a chat with my family and I if
ever we needed it. It was a worrying time looking for care homes and I instantly had a good vibe when I first contacted the home. This remained the same throughout my mother's time at the home. I would thoroughly recommend.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Jane


Thank you for your thoughtful comments. It was an honour and a privilege to be part of your Mother's life here throughout her time with us. She will be missed.


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Review from Anthony H (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in the home for almost three months.
When I arrived, I could barely walk and my blood sugar levels were quite high. I leave on October 2nd. Now I can walk - with a frame, several hundred yards, without a break and my blood sugar levels are considerably low.
I am entirely satisfied
with my stay at the home which was recommended to me by medical staff. I feel the home is caring and sympathetic and the staff are excellent.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Anthony,


Thank you for your lovely feedback. It was a pleasure to meet you and I am glad that you are now well enough to return home. Please pop in anytime if you would like to for a catch up!


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Review from Lizzie H (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just have to praise the wonderful staff at Westwood. My hundred-year-old mother is becoming increasingly frail and it is just wonderful to see how the carers are constantly personalising the level of care they give to her. Their attention to detail is quite amazing. I watched as one incredible carer
gently asked my mum to lean forward after she had been helped into her wheelchair so that the carer could gently smooth the back of my mum’s cardigan ensuring that it was totally comfy for her! One mention that my mum had begun to get rather uncomfortable sitting in her wheelchair and immediately a pressure cushion was placed in her chair. The same brilliant carer then made sure that everyone knew to use the cushion each time she was in her wheelchair. The thoughtfulness and kindness of the carers are amazing. Everything they do is absolutely for her comfort - they know her so well and meet her every need. Thank you to all those amazing carers and nurses!

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely feedback - I will pass that on to the staff team.


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Review from Rob M (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult transition for my father coming into nursing care and the staff at Westwood House got him to a place of acceptance and comfort very quickly. The staff have always been very welcoming to me and my family and we feel very secure knowing that my father is getting the right care
in the most compassionate way. It is also a testament to the management employed at Westwood House.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely comments.


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Review from E P (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has resided in the nursing home for seven years. During this period, her physical and mental health has been met with great care, professionalism and compassion. She celebrated her 100th birthday and the day was full of love and joy with all staff and residents participating.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback.


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Review from Christine Q (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my Mum has been here, the care has been consistent and we are very pleased with all that has been done for her. The carers are good and patient with her. The standard of cleanliness is excellent and food very tasty. Staff are very welcoming to me when I visit.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your positive feedback. I will pass this on to the Chef and the staff team.


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Review from I B (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, I enjoy it here. I like the food and my room. The dining room is nice and bright.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely comments.


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Review from J R (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Nothing too much trouble.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your feedback.


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Review from Dena E (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother came to Westwood House she has been very happy. Staff are very good with her and she is cared for. I feel that there should be more activities that would help her with using the skills that she has. However, I would recommend Westwood House to anyone that needed their loved one to be
cared for.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for this lovely feedback. I am glad that your Mum has settled in well with us.


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Review from J C (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Westwood House Care Home for five years. Over that time, care has been okay, though not perfect. But since the new manager has taken over she has really worked hard to get to grips with this and there is a noticeable improvement, especially on creating a warm and caring community,
which is the most important thing. The refurbishment looks lovely, but warmth and caring are what really matter. Some staff were already outstanding at this, but, especially over the past year, the manager has really transformed the feel of the place and the way all staff interact with residents. This is to be applauded because effecting cultural change is incredibly hard, but at Westwood House Care Home it is noticeable the minute you walk in the door now. Well done all.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you so much for this observation - this is very reassuring to hear.


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Review from Cetti P (Friend of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend often and I find the staff very friendly and the home is very nice. My friend seems very happy here and I would recommend this home to friends.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely comments.


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Review from Kathleen M (Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came nearly 3 years ago and have gradually needed more care which I have received with kindness.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you Kathleen for your lovely feedback.


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Review from T C (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overwhelming strength of this care home is the staff. They show compassion and care to both residents and their families that goes way beyond the norm.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your positive feedback.


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Review from A T (Relative of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The refurbishment of the home has made a very big improvement to the place and seems to have made a positive difference to the standards of care. We hope this continues.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you very much for your positive comments. It is good to see that you have noticed a very positive outcome for our recent refurbishment.


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Review from Jill M (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my family were very happy with all the care and kindness my mum received at Westwood House, the staff were always lovely and tried their best.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Jill, thank you for your lovely review.


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Review from Karen (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My soon to be 90-year old mum has recently moved into the dementia floor at Westwood. Sadly after three weeks in the hospital, she went from independent living to needing full-time care. From the moment I met the general manager and was shown around the home, I knew that it was the right place for mum.
First impressions were great in that Westwood don't ask you to make an appointment to view the home, the open door policy was so reassuring that what you see is what you get and there is no need to 'prepare' for visitors. Every single member of staff I've met there has shown compassion, warmth and humour towards the residents in their care, and although I am very sad about my mum's rapid decline, I have complete confidence that she is being looked after and cared for, even though she can no longer express any of this for herself. She's only been at Westwood for just under 3 weeks and I don't know what the future holds for her, but Westwood is home for her now and I'm immensely grateful for the care she's receiving.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Thank you for your lovely comments.


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Review from Tony (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really worried about moving my mum into a home but her LB Dementia was getting worse. The way that the whole team welcomed her and continue to treat her is amazing. Her condition means that some days she is calm and other days she completely irrational. The team fully understand how to help
and comfort her, and nothing is too much for them. Mum's first language isn't English and she often forgets and speaks her own native language. The team handle this superbly, far better than we could ever have imagined.
Mum's been a resident for nearly nine months now and we are completely happy that we made the right decision and have chosen the best care for her.

Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Tony,


Thank you very much for these lovely comments. Your Mum has settled very well and it is a pleasure to be able to care for here at Westwood House.


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Review from Sue C (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood House is an excellent home with outstanding staff. My Mum spent four and a half happy years there until she passed away at the end of September. I feel that the level of staff commitment and care at the home ensured that my Mum was always happy and contented. My family and I have always felt
very welcome there and staff were always friendly, caring, approachable and efficient.


The staff on duty during my Mum's final days ensured that she was kept clean and comfortable at all times. They also provided our family with all the support we needed and all of this was done with tenderness and dignity.


I found it amazing and touching that when staff finished their shifts they took the time to come and see my Mum and say their goodbyes before she passed away. I had always praised the team at Westwood House, but witnessing them taking the time to say goodbye and being emotionally affected, made me realise just how much they care about the residents.


Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear Sue


Thank you so much for your lovely comments-it means so much to each and every one of us.
It was a real pleasure to care for your Mum here at Westwood House.


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Review from David P (Son of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff and management showed my mother during the year that she was there was both efficient and truly kind-hearted. My mother had really bonded with her regular carers and nurses and came to regard the place as her home, to which she wished to return to spend her last days, when the
hospital could do no more.


I was especially impressed by the tenderness that they exercised in the last few days both to my mother, myself and my siblings who had gathered in vigil for the end.


Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home

Dear David


Thank you for your for your lovely comments. I have passed this on to the staff.
Please do come back and visit us when you are ready and I am so pleased that we could offer the care your Mum needed at that time.


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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Barchester Westwood House Care Home is calculated as follows: ( (185 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (10)

Yanique

Yanique King

Job Title: General Manager

Joined: 2023

Hello, my name is Yanique, and I am the General Manager here at Westwood House.


I have a wealth of experience having worked for both private and public healthcare providers. I strive for excellence and dedicate myself to ensuring those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone.


Westwood House is an amazing home with a great atmosphere and I am looking forward to continuing to deliver the best care with my team for those we support in a friendly, warm and happy environment.


Please drop in for a coffee, and a slice of homemade cake. Learn more about our beautiful home and discuss various ways we can support your loved ones to enjoy a safe and happy life in our care community. My door is always open.


Grashia Blessy

Grashia Blessy Masilamani

Job Title: Clinical Lead

Joined: 2022

I have been working at Westwood House since 2022 and work alongside the General Manager and Deputy Manager to ensure that we deliver the highest standards of care we can.


I am thoroughly enjoying supporting the residents at Westwood House and working alongside a wonderful team.


Joanne

Joanne Thompson

Job Title: Home Administrator

Joined: 2020

My name is Joanne Thompson and I have been a part of the Westwood House team since 18th February 2020 as a Home Administrator.


I have worked within the care industry for over 15 years. I work alongside my General Manager and Clinical Lead providing support in order to ensure that Westwood House runs efficiently and effectively at all times, providing a professional and dedicated service to everyone.


Within my role I cover a number of different functional areas including Finance, Recruitment, Human Resources, Learning & Development and Customer Experience. I am a highly motivated individual and is committed to ensure that we provide a person-centred approach in every aspect.


Suresh

Suresh Deonandan

Job Title: Maintenance Manager

Joined: 2014

I am the Maintenance Manager at Westwood House and have been here for almost 9 years now. I am responsible for ensuring that the home is meeting all Health & Safety requirements and fire Legislation requirements.


I am happy to help you personalise your loved one's bedrooms with the placing of pictures and personal possessions.


Elizabeth

Elizabeth Wickers

Job Title: Lifestyle Coordinator

Joined: 2022

As a Lifestyle Coordinator at a Barchester care home, I help to create a stimulating environment that enables us to deliver exceptional all-around care and support for our residents. Our ethos is all about celebrating life, so I devise imaginative, fun and motivational events and activities that suit every interest and ability. I ensure that I spend time getting to know all of our residents and their families, to ensure a personalised and tailored activities programme, focusing on maximizing everyone’s well-being, independence and social engagement.


Philip

Philip Hall

Job Title: Head Chef

Joined: 2024

My name is Philip Hall and have been part of the team since September 2024.


With over a decade of experience as a Chef, I bring a wealth of knowledge in nutrition, menu planning, and team leadership. I am particularly passionate about creating fresh, seasonal meals and is effective in the delivery of high quality care.


Sheila

Sheila Lewis

Job Title: Host

Joined: 2010

Hello my name is Sheila Lewis I have been working as part of the Barchester team from September 2011 in a variety of roles. My Current role is Hostess and I have been doing this for the past 3 and half years.


I provide a high-quality catering and dining experience to all our residents, visitors and guests as well as providing everyone with tea, coffee and freshly baked treats throughout the day. I pride myself on strong and effective leadership skills.


Nicola

Nicola Deegan

Job Title: Administrative Assistant

Joined: 2017

My name is Nicola Deegan a highly capable and compassionate Administrator Assistant/Receptionist, I have been part of the team since June 2017. My experience providing optimal assistance to both the Home Administrator and General Manager, I enjoy interacting with the residents and their families and friends and always strive to find solutions and offer assistance for any issues that may arise. I am committed to ensuring the highest level of care and support through best practices at Barchester.


Westwood House is a fascinating and enjoyable place to work because no two days are the same.


Patricia

Patricia Francis

Job Title: Care Practitioner

Joined: 2024

My name is Patricia and have been part of the team at Westwood House since November 2024.


I have worked within the care industry for over 9 years and am very passionate about my role. I am an experienced and compassionate CP with certification in providing high-quality person-centred care. Proficient in advising and education residents and staff on treatment protocols and medications, while fostering strong relationships with residents and collaborating effectively with family and other health care professionals.


Laura

Laura Grimshaw

Job Title: Carer

Joined: 2021

Laura is one of our carers here at Westwood House. She is friendly and supportive to both residents and staff. Laura and our other wonderful carers provide a good standard of care for all of our residents at Westwood House.