This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visiting is open apart from protected mealtimes.
Own private off road car park for visitors to the home.
Barchester Westwood House Care Home has a Review Score of 9.6 (9.596) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Westwood House Care Home has 93 reviews.
Review from James G (Relative of Resident) published on 31 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you very much for your lovely comments, I am glad that you are happy with service that we provide.
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Review from Ann R (Daughter of Resident) published on 31 March 2017
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Overall Experience
4.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you very much for your lovely comments.
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Review from G L (Sister of Resident) published on 31 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you for your lovely feedback.
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Review from Vivien G (Niece of Resident) published on 31 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you for your lovely comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Ann F (Daughter of Resident) published on 22 March 2017
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Overall Experience
5.0 out of 5
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Review from H V (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you very much for your comments.
Facilities
Care / Support
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Treated with Dignity
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Review from John D (Resident) published on 15 February 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Dear John
Thank you for your lovely comments-we love having you stay with us and I am very happy that you feel so at home.
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Review from Pat P (Resident) assisted by family/friend published on 5 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you very much for your lovely comments. I am so happy that you enjoy living here with us all.
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Review from Kay B (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you for your lovely comments. We are really happy that Mum has settled in so well with us.
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Review from Rebecca M (Granddaughter of Resident) published on 4 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
I am very glad that your Mum enjoyed her visit home and am very pleased to hear your views about our staff team at Westwood House.
I will pass on your comments.
Thank you
Stella
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Review from Ivonne R (Sister of Resident) published on 6 November 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Dear Ivonne, Thank you for your lovely review from all staff at Westwood House and don't forget to come back and visit us.
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Review from Patricia M (Friend of Resident) published on 6 November 2015
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
On behalf of all the staff at Westwood I would like to thank you for your review.
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Review from Jane C (Daughter of Resident) published on 6 November 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stella Bernatek, General Manager at Barchester Westwood House Care Home
Thank you for your lovely comments. I am happy to hear of your positive experience at Westwood. Please feel free to continue to visit us at anytime.
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The Review Score of 9.6 (9.596) out of 10 for Barchester Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.596 for Barchester Westwood House Care Home is calculated as follows: ( (185 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.596
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Westwood House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Mar 2019
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Job Title: General Manager
Joined: 2023
Hello, my name is Yanique, and I am the General Manager here at Westwood House.
I have a wealth of experience having worked for both private and public healthcare providers. I strive for excellence and dedicate myself to ensuring those who live here have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone.
Westwood House is an amazing home with a great atmosphere and I am looking forward to continuing to deliver the best care with my team for those we support in a friendly, warm and happy environment.
Please drop in for a coffee, and a slice of homemade cake. Learn more about our beautiful home and discuss various ways we can support your loved ones to enjoy a safe and happy life in our care community. My door is always open.
Job Title: Clinical Lead
Joined: 2022
I have been working at Westwood House since 2022 and work alongside the General Manager and Deputy Manager to ensure that we deliver the highest standards of care we can.
I am thoroughly enjoying supporting the residents at Westwood House and working alongside a wonderful team.
Job Title: Home Administrator
Joined: 2020
My name is Joanne Thompson and I have been a part of the Westwood House team since 18th February 2020 as a Home Administrator.
I have worked within the care industry for over 15 years. I work alongside my General Manager and Clinical Lead providing support in order to ensure that Westwood House runs efficiently and effectively at all times, providing a professional and dedicated service to everyone.
Within my role I cover a number of different functional areas including Finance, Recruitment, Human Resources, Learning & Development and Customer Experience. I am a highly motivated individual and is committed to ensure that we provide a person-centred approach in every aspect.
Job Title: Maintenance Manager
Joined: 2014
I am the Maintenance Manager at Westwood House and have been here for almost 9 years now. I am responsible for ensuring that the home is meeting all Health & Safety requirements and fire Legislation requirements.
I am happy to help you personalise your loved one's bedrooms with the placing of pictures and personal possessions.
Job Title: Lifestyle Coordinator
Joined: 2022
As a Lifestyle Coordinator at a Barchester care home, I help to create a stimulating environment that enables us to deliver exceptional all-around care and support for our residents. Our ethos is all about celebrating life, so I devise imaginative, fun and motivational events and activities that suit every interest and ability. I ensure that I spend time getting to know all of our residents and their families, to ensure a personalised and tailored activities programme, focusing on maximizing everyone’s well-being, independence and social engagement.
Job Title: Head Chef
Joined: 2024
My name is Philip Hall and have been part of the team since September 2024.
With over a decade of experience as a Chef, I bring a wealth of knowledge in nutrition, menu planning, and team leadership. I am particularly passionate about creating fresh, seasonal meals and is effective in the delivery of high quality care.
Job Title: Host
Joined: 2010
Hello my name is Sheila Lewis I have been working as part of the Barchester team from September 2011 in a variety of roles. My Current role is Hostess and I have been doing this for the past 3 and half years.
I provide a high-quality catering and dining experience to all our residents, visitors and guests as well as providing everyone with tea, coffee and freshly baked treats throughout the day. I pride myself on strong and effective leadership skills.
Job Title: Administrative Assistant
Joined: 2017
My name is Nicola Deegan a highly capable and compassionate Administrator Assistant/Receptionist, I have been part of the team since June 2017. My experience providing optimal assistance to both the Home Administrator and General Manager, I enjoy interacting with the residents and their families and friends and always strive to find solutions and offer assistance for any issues that may arise. I am committed to ensuring the highest level of care and support through best practices at Barchester.
Westwood House is a fascinating and enjoyable place to work because no two days are the same.
Job Title: Care Practitioner
Joined: 2024
My name is Patricia and have been part of the team at Westwood House since November 2024.
I have worked within the care industry for over 9 years and am very passionate about my role. I am an experienced and compassionate CP with certification in providing high-quality person-centred care. Proficient in advising and education residents and staff on treatment protocols and medications, while fostering strong relationships with residents and collaborating effectively with family and other health care professionals.
Job Title: Carer
Joined: 2021
Laura is one of our carers here at Westwood House. She is friendly and supportive to both residents and staff. Laura and our other wonderful carers provide a good standard of care for all of our residents at Westwood House.
