Windmill Lodge Care Home

115 Lyham Road, London SW2 5PY
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9.9 53 Reviews
  • Windmill Lodge Care Home, London
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.

Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill Lodge, their approach to care is rooted in the belief that residents are an extension of their family. They uphold values of respect, dignity, and compassion in all interactions, taking the time to understand each individual's unique care, social, and wellbeing requirements, as well as their preferences and life stories.

Windmill Lodge boasts spacious and well-lit lounges, offering the people who live here the perfect space to socialise with friends and family, or unwind while catching up on their favourite TV programmes. The dining rooms provide an inviting ambiance where residents can enjoy a variety of delicious meals catered to their individual tastes and preferences. Seasonal menus are thoughtfully curated to include both beloved classics and exciting new culinary experiences, with special attention given to accommodating dietary and cultural needs.

Each of the bedrooms is equipped with an en-suite bathroom, and some feature picturesque views of the garden, complete with a serene water feature. The team encourage people to personalise their living spaces with cherished photographs, ornaments, and belongings, allowing them to create a familiar and comforting environment to call their own.

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Care Provided by Windmill Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 93 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Etienne (Home Manager)
  • Admission Criteria
    • Ages 62+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a protected meal times policy. Please call and enquire before visiting to avoid meal times.


  • Parking

  • Free parking for visitors whilst in the premises


Windmill Lodge Care Home Reviews (53)

Total of 53, showing 1-20
9.9

Windmill Lodge Care Home has a Review Score of 9.9 (9.873) out of 10, based on 25 reviews in the last 2 years. Over all time Windmill Lodge Care Home has 53 reviews.

Overall Experience

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Review from Bola M (Relative of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was on the groundfloor in room 18 for respite, he was excellently looked after. I will always rate them outstanding. All excellent, no complaints. Activities excellent. Home clean and friendly staff always welcoming. All staff are well trained to meet individual needs. Thank you so much.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you very much for your review for the team at Windmill. We are so pleased you are happy with the home and find it outstanding. Kind regards


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Review from R D (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services and my Dad (resident) is very happy and comfortable with the care. I will highly recommend Windmill Care Home.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care Home

Dear R D, thank you for taking the time to complete a review for Windmill. We are pleased to hear that you are happy with the service provided at Windmill. Anytime we can help with anything let us know.


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Review from M W (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and patient with my dad which I am very grateful for.

Reply from Rugie Barry, Operations Support Lead at Windmill Lodge Care Home

Thank you for taking the time to leave a review for Windmill. We are so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience


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Review from J C (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care received here for our mother. Since she came to the care home she has been very well cared for by the nursing and personal care staff. There is a wonderfully relaxed 'buzz' about the place. Particularly impressed with the relationship with the local kindergarten which brings
smiles to everyone's faces.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you very much for your review for Windmill Lodge. It's so lovely to hear that your Mother is well cared for and she is enjoying the home. The local Kindergarten is a real joy to the people living there. Kind regards


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Review from Fay S (Wife of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming off end-of-life care. My husband has gone from strength to strength. This is because of the total dedication of all the wonderful staff who have nursed him back to where he is today. These lovely ladies and gents will be forever in my heart. I am truly honoured to become part of the Windmill
Lodge family.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for your kind words to everyone at Windmill Lodge. Best wishes to you all. Kind regards.


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Review from D O (Nephew of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my sincere gratitude to the staff in Windmill Lodge. Their friendly and professional attitude cannot be overlooked. The care and consideration they gave my uncle while he was with them was excellent. In fact, he became more of a family member to the staff. Everyone got to meet "Samson"
his favourite teddy who was never missing from the room. While he had a hard time settling in the first few days of moving to the home due to a change in his circumstances, the staff made him comfortable and relaxed. The atmosphere made it easier for me to relax knowing he is having some of the best care possible.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care Home

Dear DO, we're so pleased to hear that you are happy with the care we provide here at Windmill Lodge. It means a lot to our team to know we are making such a positive impact. Thank you for taking the time to share your experience.


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Review from S L (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really excellent place. The staff I've encountered are friendly, approachable, professional and show genuine affection for the people in their care. The home is spotless, clean and has a warm, welcoming glow. I couldn't ask for more for both my parents.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for your review for Windmill Lodge it is lovely to hear that you are happy with the home for your parents. It is an honour to be able to care for them. Kind regards.


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Review from S I (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. All staff are very friendly and welcoming. She is well looked after and in great hands.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for taking the time to complete a review for Windmill. It's lovely to hear that your Mum is happy in the home. Anytime we can help with anything let us know. Kind regards.


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Review from O B (Friend of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent knowledgeable staff, clean environment.
My friend that I went with said his Dad was well looked after. Good variety of food. Great activities and exercise sections.
Rooms are tidy and spacious. Nice big garden.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for your lovely review of Windmill. We are pleased to hear that you saw the home for yourself and also that your friend was able to give good feedback for his Dad. Kind regards.


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Review from Sheryl F (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really helpful and kind to the residents from what I observe. Really happy in general.

Reply from Rugie Barry, Business Support partner at Windmill Lodge Care Home

Dear Sheryl, we are so pleased to hear that you're happy with the care we provide here at Windmill. It means a lot to our team to know we're making a positive impact. Your feedback helps us to continue improving and we appreciate you taking the time to leave us a review.


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Review from Kenneth B (Friend of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been treated with great care and understanding by the team on the 2nd floor since his arrival in February. Special shout out to four staff members in particular for their warm and kindly attitude in what must be a very demanding job.

Reply from Rugie Barry, Operations Support Lead at Windmill Lodge Care Home

Dear Kenneth, thank you so much for the positive feedback provided, we are pleased to hear about your positive experience and will ensure the compliments are passed on to the team. Thank you once again, we very much appreciate the feedback.


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Review from Susan W (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Windmill Lodge for a year now. I would really like to thank all the staff, particularly the carers and the nursing staff who always keep in constant touch with me regarding my mother's care and medication. Mum is always clean and tidy and her room is immaculate. The care
and compassion that the staff always show is so reassuring and I can relax knowing my mother is in safe hands and I do not have to worry about her. Thank you for all your wonderful support.

Reply from Rugie Barry, Operations Support Lead at Windmill Lodge Care Home

Dear Susan, thank you so much for the positive feedback provided, we are pleased to hear about your positive experience and will ensure the compliments are passed on to the team. Thank you once again, we very much appreciate the feedback.


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Review from Laura C (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Windmill Lodge Care Home last May. I cannot thank the staff enough for their valuable support and care and understanding they have given to my mum in the time she has spent there. They encourage her to engage in all the fun activities which she really enjoys. When I visit I always
have so much fun with Mum and the other residents - it's so lovely to see them happy and smiling. I have really built up a great relationship with all the carers and senior staff at Windmill. It offers a safe and caring environment. She has a lovely room with en-suite facilities and it always looks neat and tidy when I visit. Staff are patient and kind. My mum is so settled now in Windmill and finally I can rest easy knowing she is well cared for and safe. It was the best decision my sisters and I made to ensure her wellbeing. She has made lots of friends and the staff call her the Dancing Queen! She loves dancing and so wonderful to see - it melts my heart. Thank you.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care Home

Thank you so much for taking the time to leave a review. We are so pleased your mum is settled at Windmill, we will pass on your comments to the whole team.


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Review from David B (Friend of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in this Care Home since January 2024 and I have seen nothing but kindness towards him.
He can be noisy but this does not make the staff treat him any less kindly.
I have never smelt human waste smells in the home or his room.
When I ask him how's he finding his stay, he is as
happy as his situation allows.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for taking the time to complete a review for Windmill Lodge Care Home. It's lovely to hear that your friend is happy in the home. Kind regards.


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Review from Liza E (Sister of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Lodge Care Home is truly a caring place. The staff genuinely show compassion in talking to my brother and work hard to get to know him. My brother presents with a complex set of issues that limit his independence, especially his mobility and his memory. The staff have developed a care plan
that attempts to address important limitations for him, especially encouraging him to do more for himself, while at the same time giving him the help he needs in a dignified manner. I am thankful to all the staff for their diligent care for my brother and all the other residents.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you very much for the kind review of Windmill Lodge. It's so nice to hear that your brother is well cared for in the home. Kind regards.


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Review from Steve E (Friend of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my friend in the Windmill Lodge Care Home, I always find the staff are very friendly towards any visitors and very attentive towards the residents, regardless of their wants and needs. The staff are always proactive with the residents. Today when I visited, the Lifestyle Coordinator
had organised a sing song with another staff member playing the piano, everyone was encouraged to join in, both residents and visitors alike. You could see the enjoyment on the faces of all the residents who joined in.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for taking the time to send a review for Windmill. It's lovely to hear the positivity for the home and team. Kinds regards.


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Review from Joan P (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so great to see the Windmill Lodge choir. The musician was playing the piano and the residents were joining in. I viewed it on their online page, I was so pleased to see this new initiative it was fabulous. Every time I come my 103-year-old mum is taking part or watching the activities.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

103 is an amazing age. Thank you for taking the time to complete the review for Windmill Lodge and its so lovely to hear that your Mum is taking part and happy in the home. Kind regards.


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Review from Marie L (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always fiercely independent and happiest helping others. So I was very nervous when she had to move to a care home. But Windmill Lodge is not just any care home, it really is like a family. I see my mother given warmth, affection, respect and interest. It has become clear that staff have
watched, listened and learned what helps her specific needs and they show the same care and kindness to me. There is often laughter, hugs, staff being patient if anyone is distressed. The manager is open to discussion of ideas/feedback and there is an ongoing, progressive sense of exploring new and varied ways of providing entertainment, engagement and activity for residents. My mother is happier now, at Windmill Lodge, than she had been for years. She has mental stimulation, fun and has been given purposeful things to do. She has friends among the residents and staff. Chef makes a fantastic birthday cake for residents too! The premises are clean, fresh and bright, like the welcome on arrival.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for your review for Windmill Lodge. It is lovely to hear that your mum is happy in her new home with stimulation, friends and her Excelcare family around her. Kind regards, Regional Director (Milton Keynes).


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Review from Robert R (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional manner in which the Windmill Lodge Care Home is run is second to none. From the daily activities to the clean resident's rooms. All staff conduct their duties with care and compassion. As the son of a resident, my family and I are so grateful for the care shown to my parent.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care Home

Thank you for taking the time to leave a review for Windmill Care Home. We are pleased to hear you are very happy with the home and will pass on your comments to the team.


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Review from J H (Niece of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Informative and accommodating staff.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Windmill Lodge Care Home

Thank you so much for your review; we appreciate you taking the time.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Windmill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Windmill Lodge Care Home is calculated as follows: ( (256 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 291 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Angela

Angela Etienne

Job Title: Home Manager

Joined: 2009

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.


Rugie

Rugie Barry

Job Title: Business Manager

Joined: 2021

Rugie joined Excelcare in 2021.


Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.


Grace

Grace Okoh-Emokpae

Job Title: Lifestyle Coordinator

Joined: 2022

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.


Frequently Asked Questions about Windmill Lodge Care Home

What types of Care is Windmill Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windmill Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Windmill Lodge Care Home have?

There are 93 Single Rooms.

What are the Facilities & Services at Windmill Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Windmill Lodge Care Home to the centre of London?

3.6 mile(s) as the crow flies, distance by road may be significantly further.