Windmill Lodge Care Home

115 Lyham Road, London SW2 5PY
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9.9 53 Reviews
  • Windmill Lodge Care Home, London
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.

Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill Lodge, their approach to care is rooted in the belief that residents are an extension of their family. They uphold values of respect, dignity, and compassion in all interactions, taking the time to understand each individual's unique care, social, and wellbeing requirements, as well as their preferences and life stories.

Windmill Lodge boasts spacious and well-lit lounges, offering the people who live here the perfect space to socialise with friends and family, or unwind while catching up on their favourite TV programmes. The dining rooms provide an inviting ambiance where residents can enjoy a variety of delicious meals catered to their individual tastes and preferences. Seasonal menus are thoughtfully curated to include both beloved classics and exciting new culinary experiences, with special attention given to accommodating dietary and cultural needs.

Each of the bedrooms is equipped with an en-suite bathroom, and some feature picturesque views of the garden, complete with a serene water feature. The team encourage people to personalise their living spaces with cherished photographs, ornaments, and belongings, allowing them to create a familiar and comforting environment to call their own.

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Care Provided by Windmill Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 93 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Etienne (Home Manager)
  • Admission Criteria
    • Ages 62+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a protected meal times policy. Please call and enquire before visiting to avoid meal times.


  • Parking

  • Free parking for visitors whilst in the premises


Windmill Lodge Care Home Reviews (53)

Total of 53, showing 21-40
9.9

Windmill Lodge Care Home has a Review Score of 9.9 (9.873) out of 10, based on 25 reviews in the last 2 years. Over all time Windmill Lodge Care Home has 53 reviews.

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Review from M P (Nephew of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want my uncle to be placed in a care home but I now see it was the best thing my family could have done. Uncle was isolated at home and now he has company and is really well taken care of. The staff are always available, his room is clean and he is now starting to eat properly. I am happy
that my uncle is finally happy.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Windmill Lodge Care Home

Thank you for your lovely review of Windmill. It is always heartwarming to hear when someone is happy in the home. I am glad your Uncle is no longer isolated. Thanks again and kind regards.


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Review from Sheila F (Wife of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to this care home for two weeks respite care. The staff here are well-trained, professional and caring. Relatives are made to feel welcome and included.
I would highly recommend the Windmill Lodge Care Home.

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Review from G A (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for six months. I am so happy with the care and Mum has thrived since being there. The carers and nurses are excellent and show real compassion and understanding of Mum's condition.

Reply from Rugie Barry, Business Support Partner at Windmill Lodge Care Home

Thank you so much for sharing your experience with us. We are thrilled to hear your positive feedback and very much appreciate your continued support.


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Review from M C (Godson of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very professional, friendly and helpful. I have visited the home on many occasions over the last year and have always found the staff to be very professional and respectful towards my godfather. I have also been very impressed with the way the home always looks clean
and tidy and this has always been commented on by anyone I have taken with me on my visits.

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Review from Arnold S (Brother of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at Windmill Lodge has always been very excellent. The staff, nurses, management and receptionists have always been helpful and courteous. I have no worries, as I know my sister, who is a resident at the facility, is being taken care of. I am fully satisfied with everything.

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Review from Tracey G (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Windmill Lodge since January this year. I am very pleased with the care she receives from all the staff. It is spotlessly clean and she is always clean and tidy. My one complaint is there is not enough staff, especially at the weekends. The staff do their very best but really can’t
cut themselves in half. With more staff, the home would be perfect

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Review from Sophia K (Sister of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in another home and the quality of care was very bad. Her social worker recommended Windmill Lodge, I came to check the home and I met the management and the staff they were very welcoming and passionate. My sister loves it there.
Thank you for all you do.

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Review from Yemisi O (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great management and staff, they showed optimum care as well as support, proper hygiene, a receptive environment and efficient and effective safety and security for residents. Thanks, Windmill Lodge Care Home for all you do.

Reply from Akin Oyelekan, Registered Manager at Windmill Lodge Care Home

We would like to thank you for the positive feedback you have posted. This is really appreciated.


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Review from P S (Friend of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management is never available. They seem to spend their working days consistently in meetings and information is not shared and conveyed between staff as it should be. They do not do what they say they are going to do and there seems to be a practice of untruth. Residents are left in their beds and
only dressed when they are having visitors to give the impression that they are dressed every day. Residents are being left with unbrushed teeth and inadequate hygiene care. The telephones are hardly ever answered and you can be left standing at the entrance door for ages as the receptionist appears to be run ragged with other duties, which gives the impression of a business who are short of staff or miss managed. I really feel sorry for the residents based on my experience thus far and can't wait until our loved one is relocated.

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Review from Teresa O (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved in they have been amazing, she has been there since November and I can’t honestly thank them enough for what they do from the receptionist to the carers, all the staff are amazing, incredibly helpful, friendly and welcoming. Mum has settled in beautifully and has made friends. They
keep in contact with me and update me regularly on Mum couldn’t ask for better care.

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Review from Martin M (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team and management are doing a very excellent job at Windmill Lodge Care Home. They are very professional in what they do. Right from the reception, nursing team and the care assistant team. They have a very well trained staff and operate impressive standard. I am very well pleased.

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Review from Jacqueline G (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Windmill Lodge for over 2 years. I’m very happy and pleased with the care my mum receives in this care home and the support I have been given throughout these difficult years (because of COVID). All the staff are very helpful, friendly and patient with my mum (because of
her dementia, my mum forgot the English language). They are amazing people, I can’t thank them enough.

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Review from Maame T (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When talking about Windmills' excellence, it is important to acknowledge the great work and care provided by all staff on site. Windmill goes above and beyond to look after and support their residents. I without a doubt would recommend them to everyone. I always know my mother is well taken care of.
Every member of staff from the manager, carers, nurses, and domestic staff are professional, polite, and friendly. Their care always has a personal touch and the staff have formed a great rapport with my family and I. My mum is comfortable and loves her environment.

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Review from Jason G (Son of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad receives is excellent. The care team look after dad so well. I cannot complain. I am happy with the care given. All the staff are helpful. The team provide regular updates about dad

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Review from Pauline L (Wife of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been coming for about a year now, because of lockdown, we could not come more. Treatment so far has been good and helpful when such a worry for the person staying need such kindness. Thank you.

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Review from C C (Sister of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and delighted with the care my brother receives in this care home.

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Review from Maura H (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was taken into Windmill Lodge Care Home straight from the hospital in March 2020 during the pandemic. We, as a family were extremely concerned as we were unable to view the home, or any other home because of COVID-19. We needn’t have worried as the Manager gave us a virtual tour. All the staff
from the front desk to the nurses and care staff are extremely polite, friendly and professional and Mum is being well cared for.

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Review from Derek L (Son of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Windmill Lodge for over 8 years following a stroke. In that time she has received excellent care and understanding.
As her only child not living locally, my wife and I imagined we would ask for her to be moved nearer to our home. However, to take her away from a place
where she feels safe and is well cared for would be a crime.
During the pandemic, the Monthly Relatives Zoom meetings have been reassuring and informative, along with the video calls with my mother.
As always I am very grateful to all the staff at Windmill Lodge for the caring professional approach they show to the residents and visitors.

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Review from Terry P (Husband of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my wife receives at Windmill Lodge is absolutely amazing. First-class. The staff are always polite, ready to reassure and time for a chat for any concerns regarding relatives. Very well done Windmill Lodge.

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Review from Amanda T (Friend of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, caring staff. Always on hand and nothing is ever too much work. Beautiful, clean premises. The staff go above and beyond for their residents and they are always happy doing their work. Residents are well-loved and cared for.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Windmill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Windmill Lodge Care Home is calculated as follows: ( (256 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 291 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Angela

Angela Etienne

Job Title: Home Manager

Joined: 2009

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.


Rugie

Rugie Barry

Job Title: Business Manager

Joined: 2021

Rugie joined Excelcare in 2021.


Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.


Grace

Grace Okoh-Emokpae

Job Title: Lifestyle Coordinator

Joined: 2022

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.