Windmill Lodge Care Home

115 Lyham Road, London SW2 5PY
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9.9 53 Reviews
  • Windmill Lodge Care Home, London
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, long-term residential dementia care, nursing care, nursing dementia care, and end-of-life care.

Designed with purpose, Windmill Lodge boasts a warm and welcoming environment, fostering a sense of comfort and community for the people who live here. At Windmill Lodge, their approach to care is rooted in the belief that residents are an extension of their family. They uphold values of respect, dignity, and compassion in all interactions, taking the time to understand each individual's unique care, social, and wellbeing requirements, as well as their preferences and life stories.

Windmill Lodge boasts spacious and well-lit lounges, offering the people who live here the perfect space to socialise with friends and family, or unwind while catching up on their favourite TV programmes. The dining rooms provide an inviting ambiance where residents can enjoy a variety of delicious meals catered to their individual tastes and preferences. Seasonal menus are thoughtfully curated to include both beloved classics and exciting new culinary experiences, with special attention given to accommodating dietary and cultural needs.

Each of the bedrooms is equipped with an en-suite bathroom, and some feature picturesque views of the garden, complete with a serene water feature. The team encourage people to personalise their living spaces with cherished photographs, ornaments, and belongings, allowing them to create a familiar and comforting environment to call their own.

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Care Provided by Windmill Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 93 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Etienne (Home Manager)
  • Admission Criteria
    • Ages 62+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has a protected meal times policy. Please call and enquire before visiting to avoid meal times.


  • Parking

  • Free parking for visitors whilst in the premises


Windmill Lodge Care Home Reviews (53)

Total of 53, showing 41-53
9.9

Windmill Lodge Care Home has a Review Score of 9.9 (9.873) out of 10, based on 25 reviews in the last 2 years. Over all time Windmill Lodge Care Home has 53 reviews.

Overall Experience

  • 45
  • 6
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Review from Paula B (Niece of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home has been nothing but extremely positive. My uncle was brought here in December 2019 and has been looked after amazingly by the team and quite recently, my aunt (his sister) has needed to have 24-hour care and there was nowhere better for her than Windmill Lodge. My faith in
them is so high as they are just brilliant at what they do and I know she will get the best care and in the first three days already, the dedication and care she has been given, (specifically by one carer in particular,) has been phenomenal. At a time where you cannot be with your loved ones, I am so reassured that they are in loving, caring hands. I would recommend this home to anyone who wants love, care, compassion for their loved ones. A big thank you to the manager - such a lovely, wonderful and caring lady. If I could give 20 out of 10, I would. Well done everyone.

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Review from Rod P (Niece of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered Windmill Lodge 3 years ago and passed away on 15/8/20 at the age of 101. Suffering from extreme dementia and limited mobility, my wife and I feel she could not have received any better treatment and care than that received at Windmill Lodge. The staff were always polite and showed much
patience with her, which in turn, meant she was as relaxed and contented as she could be. The skill and dedication of all the staff is superbly reflected in the care home's success in the battle with Covid 19 - well done to everyone involved.

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Review from L M (Friend of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager displayed great empathy. She was flexible, considerate, and highly professional. The home is an extremely welcoming environment. It is spotlessly clean and well organised and presented. The staff were very helpful and lovely. The garden was beautiful. All efforts were made by staff and management
to provide us with a safe and enjoyable visit despite COVID-19 and all its obstacles. This is a great home. Well done all!

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Review from L J (Granddaughter of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This home is poorly managed, complaints are poorly managed especially when it comes to abusive nurses or when my grandmother has been promised work done to her room and it has still not been done nearly a year later. The food has always been poor quality which leaves my grandmother paying for ready
meals which are not deducted from her monthly outgoings. My grandmother deserves better.

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Review from Aston D (Cousin of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care she receives here is extremely good. She couldn't receive better care anywhere else.

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Review from Iffoma A (Ex Family Member) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Lodge Care Centre is an extremely comfortable and homely lodge for the elderly. The staff are of a high standard and very hard working. The management is outstanding and of a professionals standard.

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Review from J E (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Lodge care home S.W.2 My mother has been a resident since January 2018, the care she has received has been outstanding and still is. All the staff are so respectful, the care staff have a hard job, but they do it with love and dignity. The nurses are 100% dedicated to residents the individual
care is outstanding, although they are always busy they take the time to explain any problems to relatives, I cannot fault them! The rooms bathrooms and communal areas are kept spotless by a lady on the 1st floor where my mother's room is, laundry too is done with care, beds changed and kept clean. The care staff do a wonderful job with the personal care of residents they always look smart and clean. My mother now spends most of her time in bed, she is kept fresh and clean nightwear daily. I am very pleased with the care, so is my mother she is very happy at Windmill Lodge.

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Review from Priath G (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by the home, the carers and the facilities available. The care given to him is up to our expectations. I am very impressed with the friendliness of all the staff and the cleanliness of the place, so overall very satisfied with the care given to my husband.

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Review from Kingsley M (Brother of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaint with regard to my sister's care at Windmill Lodge. The staff and management are very helpful in providing information requests and updates on what is happening in the home. However, one of my main complaints is the disappearance of my sister's clothes, but this seems to be an ongoing
problem.

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Review from Lawrence G (Son-in-law of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the six months that my mother-in-law has been in Windmill Lodge, we have had no cause to complain.
The staff are friendly and show extreme patience in their caregiving. I would not hesitate to recommend this care home to anyone.
The result of good work is more work. So keep up the good work.

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Review from Maxine S (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home is alright for my Dad to be living in. I visit him every day to see if he is alright. He came here in December.

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Review from M E (Sister of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult, on occasion, to gain entry as reception seems to be unmanned. No one answers the telephone - this may apply more at weekends. If one has travelled across London, or further, if it is wet weather this can be difficult, especially for the elderly.

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Review from Joyce R (Friend of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant visit, helpful staff.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Windmill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Windmill Lodge Care Home is calculated as follows: ( (256 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 291 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Angela

Angela Etienne

Job Title: Home Manager

Joined: 2009

Angela is a compassionate Home Manager, she has excelled in creating a nurturing environment where people receive personalised care tailored to their needs. Angela's leadership fosters teamwork and excellence among the team, while her dedication to continuous learning ensures the highest standards of care.


Rugie

Rugie Barry

Job Title: Business Manager

Joined: 2021

Rugie joined Excelcare in 2021.


Previously working within the Regional Team, Rugie was promoted to Business Manager in March 2024.


Grace

Grace Okoh-Emokpae

Job Title: Lifestyle Coordinator

Joined: 2022

Joining Excelcare in 2022, Grace provides opportunities for meaningful and purposeful activities and outings planned through a structured programme following discussions with residents and families.