Abbcross Nursing Home

251 Brentwood Road, Romford RM1 2RL
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9.8 25 Reviews
  • Abbcross Nursing Home, Romford
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Care Provided by Abbcross Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jenny Freeman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Abbcross Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,370
    • Self-Funded Residential Dementia Care £1,270 – £1,370
    • Self-Funded Nursing Care £1,370 – £1,500
    • Self-Funded Nursing Dementia Care £1,370 – £1,500
    • RESPITE Self-Funded Residential Care £1,370 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,370 – £1,470
    • RESPITE Self-Funded Nursing Care £1,370 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,370 – £1,500
  • (these prices are only a guideline, please contact Abbcross Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family is at the heart of the home and therefore visitors welcome throughout the day.


  • Parking

  • Limited parking on site, on street parking available near to the home


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Abbcross Nursing Home Reviews (25)

Total of 25, showing 1-20
9.8

Abbcross Nursing Home has a Review Score of 9.8 (9.819) out of 10, based on 10 reviews in the last 2 years. Over all time Abbcross Nursing Home has 25 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 1
  • 0

Date Published

25
4
7
10
15

Review from Siobhan B (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbcross Nursing Home in my eyes are the Gold standard in nursing care with compassion and kindness. My dear beloved mum spent her final 6 months here, she was safe secure, loved, clean, happy socialised and cared for, and we as a wider family could sleep at night knowing mum/nanny was safe. Her final
weeks days and hours were handled with compassion, dignity, and great medical care and we were able to stay as much as we wanted and were looked after so kindly. Every member of staff care, I cannot champion this nursing home enough to anyone. I have great lasting memories of my mum's happy safe days here and am forever grateful.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments, I will be sure to pass them on to all involved. It was our pleasure to care for your lovely mum and help support you all through this time.


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Review from M P (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been so happy since being here. It's been a long time since we've seen her smile. The staff are so friendly and helpful. The food is great. I personally will be popping in to visit a few residents.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your feedback. I will be sure to let the staff know your positive comments.


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Review from Karen S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the staff and management at the home. The care that Mum gets is first-class, plus the food is great. She is very happy in the home.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for taking the time to share your comments. I will pass them on to all the staff.


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Review from A B (Nephew of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience when visiting Abbcross has exceeded all expectations.
The attitude and care provided by the staff is amazing. Always smiling, upbeat and so helpful. Our fear when our aunt had to go into care was that she would not be happy and would want to go back to her previous living. This has not
happened, she is so happy here and is giving her a new lease on life. Well done to the staff and management team for providing such a good facility.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for taking the time to write such a positive review. I will be sure to share your positive comments with all of the staff.


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Review from John M (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final days here. Thank goodness, such respect dignity and care, not only to Mum but the whole family. We cannot thank this home and the staff enough. Thank you.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely comments. I will be sure to pass them onto all the staff involved in your mum's care.


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Review from Elizabeth W (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and was treated like family from the moment she went to Abbcross until the moment she left six weeks later. The large lounge with nearby food area is particularly welcoming for both residents and visitors. It is also where the nursing point is located. Family can visit any time
which was very helpful indeed. Particularly impressive is the fun way that all different staff get involved in celebrating events.
Thankfully, the manager patiently and regularly explained the discharge to assessment process, which as a family we really appreciated. All nursing, healthcare, housekeeping, catering, estates and work experience students were open to any questions I had.
Nothing was too much trouble. Abbcross staff and management are open, friendly, professional and caring doing an invaluable job in an underappreciated sector. Well done, keep up the good work.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your amazing review. It was a pleasure to look after your mum, and I will ensure that your lovely comments are passed on to all of the staff.


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Review from V C (Granddaughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing Nan was only there for a week before passing but the home and staff were absolutely incredible. She was treated with compassion and dignity right until the end. They are angels that work in there.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments. I will be sure to pass them on to the staff. It was our pleasure to look after your nan, and be there for you all.


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Review from Mark S (Son of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all, very helpful, staff would recommend without a doubt.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind words. I will be sure to pass on your positive comments to all the staff.


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Review from Lisa B (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been amazing, the carers go above and beyond, always greeted with a smile. My mum was very happy and relaxed. The manager was very approachable, never too much trouble if you needed anything.
The food was freshly cooked on the premises and a different option every week but always fish
and chips on a Friday which my mum loved. All in all, I would definitely recommend this care home.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your kind words. It was our pleasure to look after your lovely mum. Thank you also for the amazing support you gave your mum and us. I will pass on your kind words to all the staff involved.


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Review from Marina H (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbcross may not be the fanciest nursing home in England, but it is quite likely the most friendly family run of its kind.
All the staff are welcoming to residents and family alike. They treat residents as if they are their own parent of grandparents. The management seems to be always striving to
improve their methods and facilities beyond the already high standards they offer.
My mum's and my experience of the management and staff was a wonderful combination of compassion, professionalism and understanding from the moment we got there. The first thing Mum said when we'd settled in her room was 'I feel safe here, can I stay?'
Sadly, they have a waiting list, so Mum can't stay beyond the assessment she was sent there for. All I can say is, if you can get your loved on in there, you will be delighted to know how well cared for they are.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your lovely comments. It is really wonderful to have such positive feedback. I will be sure to pass your kind words onto all the staff involved in your mum's care.


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Review from Terence S (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to have chosen Abbcross; the staff were personable, courteous and helpful and that helped us focus on making Mum's final 17 months comfortable, safe and nurturing. A number of the staff were upset by her passing and this shows just how welcoming Abbcross is. Also because it is a smaller
home with fewer residents than most it meant that Mum was able to see familiar faces and hear familiar voices more often than not. The food seemed varied and of good quality. She was checked on regularly and her personal care needs were always considered when necessary. All of which made it easier for us to focus more on being there for Mum in the final months of life.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely review. I will be sure to pass on your thoughts and thanks to the staff.


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Review from June G (Respite Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent several weeks here following a long time in the hospital. For my treatment, I mainly had to stay in bed, laying specifically on my side, so couldn't really take part in any activities. The staff are very friendly, caring and helpful, as are the management and security. The food is excellent
- they have a very good cook and helpers. She even comes to check with you during the morning about whether the lunch is suitable for you, which is wonderful. The room and building are warm and cosy, even without putting the radiator on.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your recent review and your positive comments. I will be sure to pass them onto all the staff involved.


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Review from L S (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A mediocre nursing home. The rooms are small and dingy. Catering is very limited, my mum had mainly a toasted cheese sandwich for dinner eventually. No activities run as advertised on the Havering Care Homes website. Very poor management decisions. My Mum was admitted just before Christmas during which
residents were not allowed down into the lounge for a period of 2/3 weeks (on account of Covid for this entire time).
On the upside, some of the staff seem very pleasant, and personal care for the most part was well seen to. I would have given at least 3 stars for this, but with the stresses experienced there by both myself and my frail mother, I couldn't get her out fast enough.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your recent feedback on your relative's scheduled respite stay with us.


We take on board your view about the food, whilst we do not recognise your understanding of the food offered at mealtimes, we do acknowledge that we need to continue to learn in order to provide a wider range of food to cater for more specialist needs. We do have an activities coordinator who oversees the group and 1-to-1 activity during the day and had engaged with your loved one on a regular basis. Whenever we are providing care, we always consult fellow professionals in our decision-making to ensure that we support our resident’s health needs. I can confirm that this was the case during your loved one’s stay. We are very proud of the care we provide at the home, our carers work very hard, and your loved one always spoke very positively of the care they received during their stay.


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Review from J T (Wife of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful. They are kind and caring and nothing is too much trouble for them. They do everything they can to help regarding the care and comfort of my husband.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind review. I will be sure to pass on your positive comments to all the staff involved in your husband's care.


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Review from Dawn W (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into Abbcross Nursing Home she has been given the best care. She is always clean. The staff are very hard-working, helpful, friendly, and very approachable. There are lots of activities for residents and we always feel welcome when we visit. It is a well-run and well-kept care home.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind feedback. I will pass on your lovely words to all the staff involved.


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Review from N W (Son of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived at Abbcross for rehabilitation the day before her 90th birthday. She was made to feel very welcome and special on her big day. Nothing was too much for any of the staff who were all very polite, attentive and respectful of her care needs. She was very sad to leave and move to permanent care
elsewhere. As a family, we are very grateful for their care and support during her stay.

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Review from Bob S (Son-in-law of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's 90-year-old mother had a short stay of 10 days at Abbcross Nursing Home after a long stay in hospital. She was in a well-decorated single room with a TV. The management and staff were all approachable and excellent in their approach to the residents who were treated with kindness and respect.
There was no meaningful restriction to visiting times, all of the residents' communal areas could be accessed. The quality of the food, which was cooked on-site, was excellent. There are physiotherapists and an occupational therapist in the home who do great work, something my mother-in-law gained greatly from. I have no hesitation in recommending Abbcross Nursing Home to others, great care is provided by every element that makes up this facility.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for taking the time to leave such positive comments. I will pass on your appreciation to all the staff involved in your mother-in-law's care.


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Review from Deborah S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent several weeks at Abbs Cross following a broken hip operation, I cannot express the care, compassion and kindness she received from top management down. This home is run by a compassionate manager and therefore staff are valued which shows through the kindness, respectfulness and person-centred
approach they take with their residents. This nursing home excels in every aspect of care and nursing. Residents have a voice and staff tune into individual preferences so that the very best package of care can be offered. This Nursing Home not only cares for its residents but works closely and supportively with extended families to ensure everybody connected with that resident is fully included, through kindness, compassion and respect. Personally, I think this Nursing Home should be used as a centre of excellence for other nursing homes that wish to improve their policies and practices.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your amazing review. Receiving such positive comments is wonderful for the staff and goes a long way to acknowledging what a wonderful job they do each day. I will be sure to pass your lovely words on to them all!


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Review from K C (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbcross Nursing Home is a small easily accessible care/nursing home. It is a friendly establishment and always offers a warm welcome. The staff across all areas and kind and caring and often go above and beyond for the residents and their family. It is well led ensuring appropriate care and support
is given to residents. The staff became like an extended family during our time with them. The building needs updating but the aesthetics should not deter you from a home which offers good care.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your lovely review. It was a pleasure to know you and to look after your lovely mum. I will pass on your positive comments to all the staff.


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Review from Martin G (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum was a resident at this home for just under 2 years. Having to find a nursing home due to ongoing challenging medical issues, Abbcross Nursing Home definitely excelled in providing the care package to maintain mum's wellbeing. The nurses and care staff excelled at treating residents with
care, compassion, respect, and dignity that everyone deserves. To the Manager or Senior staff members, someone was always on hand to speak to. We as a family were very pleased to see Mum participate in the activities available, she always enjoyed dancing, singing, or generally chatting to other residents, all of these things provided her with happy and contented moments - what more could anyone wish for! The respect even continued following her passing as the Manager attended the funeral in person, which shows my mum was thought about and treated as one of their family. In our opinion, a truly dedicated working team, which we hold in high esteem and will always be grateful to have known.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Abbcross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Abbcross Nursing Home is calculated as follows: ( (97 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 116 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbcross Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Abbcross Nursing Home

What types of Care is Abbcross Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbcross Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Abbcross Nursing Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbcross Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbcross Nursing Home to the centre of Romford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.